Been in Hermitage just for 1 night. I'm removing one star for each of the following: 1 A living beetle in room 2 A dead spider under a pillow 3 An air conditioning system sounding like a broken bulldozer 4 An artistic burnt bus in the parking (no kidding, take a look at the pic) 5 A firefighting system completely sealed with aluminum paper: clearly someone before us had wanted to smoke in the room. Now the question arises: have the room been cleaned before our arrival? After presenting al these problems we received some excuses and a discount: maybe the only good point of the hotel is the price. Breakfast was no more than decent: very few choices of sweet food, some more option for salty food. Not very good for south European customer like an Italian. Interesting the only toaster present with broken timer knob making it barely usable: Amazon is full of options, might be an idea for a future investment. Overall is a pity. The structure would be very interesting, despite having a huge need for a refurbishment, and the position is nice because of a spectacular view on the Pistoia-Prato-Florence valley. Even some of the employees seems quite prepared, but there is clearly a management issue in this hotel. You would expect a lot more from an italian 3 stars hotel: now it is definitely not recommended.…
A good choice if you want accommodation for one night and then move on on holiday. Nice staff in the restaurant, bar and service counter. Wishing service disk staff learn a little more English during the summer.
Stayed here on a biking holiday, the hotel is located in a beautiful area, private and quiet setting with secure gated access, and ideally placed for rides out close to Florence and Bologna, the staff very friendly and helpful. However the facilities are average to good at best, the room I stayed in was okay overlooking the gravel driveway to rear situated next to the kitchen and all the associated noises, the restaurant and food was poor and expensive. Good location but overall disappointing facilities particularly the restaurant!!
I came to the Hermitage as a base when visiting friends and could not have been happier with the service and the Hotel amenities. My room was a lovely double room with air conditioning and lovely clean bathroom and very comfortable bed! As a "glutard" (my new word for gluten intolerance), I could not have been better looked after! The range of products that were available at breakfast amazed me and I enjoyed a full and satisfying breakfast every morning that was better than anything I actually have at home!!! The staff were extremely friendly and helpful and I cannot recommend Hotel Hermitage highly enough!
We stayed at the lovely Hetmitage Hotel in Poggio for 2 nights. We enjoyed the spectacular views, bountiful complimentary breakfast and swimming pool. Staff were warm and welcoming, perfect stay for exploring Poggio & visiting the spectacular Medici villa!