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Hotel Kristal Palace - Tonelli Hotels

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634 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Reviewed 25 October 2016

My husband and I have recently returned from a stay at this hotel as part of a Riviera Travel Tour. The location is very good, a short walk into the beautiful town of Riva. The hotel itself is clean if anything maybe a little clinical. We stayed in room 104 which proved to be a great disappointment and we asked...

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Thank Sharon T
Leeds
Reviewed 21 October 2016

We stayed here in September on a trip with Riviera Travel. This is one of 6/7 hotels offered and is a bit more expensive than the others but in our opinion well worth that little extra. The hotel is modern but welcoming. The rooms are spacious, comfortable and offer everything you could want, from an extremely large bed, a great...

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Thank keithwLeeds
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear keithwLeeds, thank you for your wonderful review and for letting others know how much you enjoyed your stay at Kristal Palace. We really care about the kitchen, therefore we choose only high quality produce in order to prepare tasty menus capable to satisfy our guests' taste. I am delighted to learn that the effort we make in taking care...

Malmo, Sweden
Reviewed 19 October 2016

Fantastic hotel, location, and very friendly staff. Pool on the roof with lovely view. Fantastic food! Musical entertainment in the evening was a very nice feature. One of the best hotels we have stayed in. We will come back.

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Thank Tingeling62
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Tingeling62, I am delighted to read that you will plan another stay in Kristal Palace, this means that our daily hard work has been found. Thank you for remark every department of our hotel, I hope to see you again. Giuseppe Tonelli

Bolton, United Kingdom
Reviewed 19 October 2016

My sister and I cannot recommend this hotel highly enough, from start to finish the experience was first class. The staff completely professional but friendly, attentive and gracious, nothing was too much trouble. Rooms are spacious, clean and well appointed. The downstairs bar was a little too dark and uninviting however the roof terrace and pool more than made up...

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Thank glinda1951
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Costumer, it is truly my pleasure to read how we provided you a remarkable experience throughout the entire course of your stay. Moreover, thank you for highlighting the paramount efforts of our friendly staff. I appreciate your special recognition of every department and I am pleased our efforts have made your stay an unforgettable one and I look forward...

Stafford, United Kingdom
Reviewed 18 October 2016

Best Hotel I have stayed in,in Italy Excellent staff,excellent food,excellent room and hotel facilities.The roof top pool and bar,plus sitting excellent .The pool was heated.The views are unbelievable.Everything in the hotel was kept to a very high standard.The fabric of the hotel overall was immaculate.

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Thank Charles C
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Charles C, thank you for your wonderful review and for letting others know how much you enjoyed your stay at Kristal Palace, the delicious food served by the friendly staff and all the other services we provide. Hotel cleanliness is one of the most important factors, and we are happy you did appreciate it. I will convey your appreciation...

Portadown, United Kingdom
Reviewed 18 October 2016

This is a beautiful modern hotel. We weren't sure which hotel to book in Lake Garda, but we were very happy that we had picked the best one. It is within walking distance to the lake and to Riva. The staff are so helpful and accommodating, they even arranged for us to have dinner earlier one evening as we were...

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Thank gillydee2016
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Thank you very much gillydee2016 for your comments on our services and facilities. It is great to know that you enjoyed everything we had to offer. Our staff is committed to deliver services with passion and ensure that every guest leaves the Kristal Palace with fond memories. I hope to see you again soon, best regards from lake Garda Giuseppe...

Reviewed 12 October 2016

Very nice hotel in Riva Del Garda, excellent service and courteous, the rooms are clean and large. Breakfast is served in two locations to choose from: the main restaurant or at the sky pool. Breakfast was tasty and there was a variety of choices. We ate one night at the hotel restaurant (30 euros per person for full meal) –...

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Thank Roydadon
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Roydadon, thank you very much for your kind words. We appreciate that you dedicated us your time to write the review, it is really important for us. We really hope to see you again, waiting you as our special guest best regards from lake Garda Giuseppe Tonelli

Swansea, United Kingdom
Reviewed 9 October 2016

We booked with Riviera travel and loved this hotel. We had room 206 and were very pleased with the room - spacious, nice view of the mountains and a brilliant shower. Lots of toiletries provided and a hairdryer. Was spotless and cleaned very thoroughly daily. Our towels were changed daily including our pool towels( which are provided). When you arrive...

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Thank WelshCariad01
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear WelshCariad01, thank you for your words. To be recognised as “wonderful hotel” is really a great tribute to me and the staff. We are so very pleased to know that you enjoyed the hotel, Riva del Garda, the hospitality of our people, the room accommodation and more. We are hoping to your return in the future and we look...

Bognor Regis, United Kingdom
Reviewed 3 October 2016

From the moment you step inside you know that it is a very nice hotel, very modern and clean. We received a very nice welcome and checked in very quickly with the bonus of an upgrade to a junior suite. We had a ok view from our balcony, but with the view from the roof top this was not a...

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1Thank Gill-Graham-Hicks
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Gill-Graham-Hicks, thank you very much for your kind words. We appreciate that you dedicated us your time to write the review, it is really important for us. I am delighted to learn that the effort we make in taking care of our guests in every department contributed to make your stay unforgettable. We really care about the kitchen, therefore...

Reviewed 23 September 2016

We have just returned from a 7-day visit to Riva staying in the Kristal Palace Hotel. We had complimentary dinner on the first night (Tuesday) and the complimentay bottle of wine was a really nice touch as were the goodies and fruit in room when we arrived. Giuseppe Tonelli and the rest of the staff were extremely helpful. A special...

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Thank Aidan R
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review

Dear Aidan R, thank you very much for your kind words. We appreciate that you dedicated us your time to write the review, it is really important for us. We really hope to see you again, waiting you as our special guest best regards from lake Garda Giuseppe Tonelli

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms

Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Price Range: €236 - €245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
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Also Known As:
Hotel Kristal Palace - Tonelli Hotels Nago, Riva Del Garda, Italy
Hotel Style:
#2 Luxury Hotel in Riva Del Garda
#2 Romantic Hotel in Riva Del Garda
#8 Family Hotel in Riva Del Garda
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Kristal Palace - Tonelli Hotels staff and other travellers.
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Questions? Get answers from Hotel Kristal Palace - Tonelli Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 104”
 of 5 bubbles sharontA2315AL, 25 Oct 2016 | Read review
“Just show up.I am going again.”
 of 5 bubbles CharlesC727, 18 Oct 2016 | Read review
“room at the top floor (5th) are the best. one room on this floor has lake view”
 of 5 bubbles Roydadon, 12 Oct 2016 | Read review
“Better views from higher floors”
 of 5 bubbles _lecarrol, 16 Sep 2016 | Read review
“All rooms seem very nice the higher floors have probably better views .”
 of 5 bubbles CambridgeTraveltrio, 15 Sep 2016 | Read review
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