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Via Cav. Francesco De Stefano, 15, 97100, Ragusa, Sicily Italy
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US$106
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About
#18 of 46 in Ragusa
Location
Cleanliness
Service
Value
Travellers' Choice
Everyone needs a place to lay their weary head. For travellers visiting Ragusa, De Stefano Palace Luxury Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, De Stefano Palace Luxury Hotel makes it easy to enjoy the best of Ragusa.
You’ll enjoy relaxing rooms that offer air conditioning and a minibar, and you can stay connected during your stay as De Stefano Palace Luxury Hotel offers guests free wifi.
The hotel features 24 hour front desk, a concierge, and room service. Plus, De Stefano Palace Luxury Hotel offers free breakfast, providing a pleasant respite from your busy day.
For those interested in checking out popular landmarks while visiting Ragusa, De Stefano Palace Luxury Hotel is located a short distance from Chiesa di Santa Maria delle Scale (0.1 mi) and Circolo di Conversazione (0.6 mi).
If you’re looking for a Mediterranean restaurant, consider a visit to Duomo, Locanda Don Serafino Ristorante, or La Bettola, which are all conveniently located a short distance from De Stefano Palace Luxury Hotel.
Ragusa is also home to Museo del Duomo, a popular history museum that is not too far from De Stefano Palace Luxury Hotel.
Whether you’re travelling for business, pleasure or both, De Stefano Palace Luxury Hotel is sure to make your visit to Ragusa one worth remembering.
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Property amenities
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Spa
Baggage storage
Wifi
Bar / lounge
Breakfast buffet
Breakfast in the room
Hammam
Manicure
Massage
Pedicure
Salon
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French, Italian
Hotel links
Location
Full view
86Good for walkers
Grade: 86 out of 100
55Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Contact
Via Cav. Francesco De Stefano, 15, 97100, Ragusa, Sicily Italy
Name/address in local language
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Car HireSee all Ragusa car hire
296Reviews3Q+A18Room tips
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We stayed here on a recent trip to Ragusa, and the overall feeling was one of luxury, abundance, and warm hospitality. The building is in an unassuming corner location in Ragusa Superiore, (you have to know about Superiore and Ibla to know about Ragusa), but is perfectly located to do everything you need to do in Ragusa. The building does have its share of stairs, as others mentioned, but this is part of its original design. The staff was warm and welcoming, and allowed me to practice my Italian. The room was a generous and well laid-out suite, opening onto a sunny courtyard. The suite had one of the loveliest bathtubs I've ever experienced. I took more baths in this hotel than I have in the past five years; that is how enjoyable it was. Breakfast was an embarrassment of abundance. Due to the pandemic, they were not doing the buffet. Instead, we were asked to check our preferences on a sheet. So we did that, and the next morning, we were welcomed by two full tables with more food than we could possibly have eaten, and it was all delicious and some very local and regional. One other item of particular note: we were permitted to use the swimming pool at the sister hotel, Hotel Villa del Lauro, just a couple of blocks away. In fact, on our last day in Ragusa, we were permitted a late check out, and allowed to use the pool until it was time for our train to Palermo. That was a sweet bonus. We had wonderful attentive service at both locations. I would highly recommend this hotel.…
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Date of stay: September 2021
Location
Service
Helpful
Response from Matteo Guest Relation, Servizi per gli ospiti/front office at De Stefano Palace Luxury Hotel
Responded 20 Oct 2021
Dear Customer, Thank you for taking the time to review our facility. Your words are really important to us as the staff that every day we put commitment and dedication to our guests and to our beloved structure. We are happy that you have had a good stay and for this reason I invite you to come back as soon as our welcome guest. Thank you Matteo, Guest Relation Manager
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We had a reservation for Villa del Lauro. Unfortunately we stood for a closed hotel. Luckily we met Matteo in front of the hotel. He also was surprised we had a reservation. Apparently the hotel was closed for maintenance. All the bookings were cancelled, but they forgot to warn us. Matteo solved the problem immediate. We could stay in Stefano Palace. The staff was very helpful. We want to thank you for the professional way you resolved the problem and the way you welcomed us. We had a relaxed time in your hotel. Greetings from Belgium.
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Date of stay: September 2020
Value
Location
Service
2 Helpful votes
Helpful
Response from Matteo Guest Relation, Servizi per gli ospiti/front office at De Stefano Palace Luxury Hotel
Responded 15 Sep 2020
Dear Guest, As you said it was a surprise for me to see you arrive at the hotel, but that doesn't mean you shouldn't be treated like all our guests who cross our threshold indeed, it was really a pleasure to have dealt with you, as your patience and kindness made my work even more effective and simple. I can assure you that it was a pleasure for me and all the rest of the staff to have welcomed you in the structure, so we hope to see you again for the next tour in Sicily. Best whishes Matteo Guest Relation
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We were supposed to be staying in a different hotel and were only informed a day before travel that we had been transferred to this one due to "upkeep". That the original hotel had a pool and garden for relaxing was very attractive to us. The De Stefano was not an adequate replacement. The hotel is a quirky boutique hotel but certainly not luxury. The shower cubicle was the smallest I have ever seen other than on a boat or caravan. I had to enter sideways and then there was hardly room to move. There were no drawers in the room and the wardrobe was very shallow and the doors could not be opened fully as they were obstructed by the bedside table. I’d say Premier Inn standard at best (but even there we’d have a bath tub and a sofa. And working wifi). There was very little space to hang wet bath towels or beach stuff, and in 4 days things just didn’t dry. The room safe kept resetting itself and having to be unlocked by the staff. The hotel room doors are not well soundproofed and the management preference is to play musak in the common areas through speakers in the ceilings; musak which was loud enough to be a constant irritation inside the bedroom through the non-soundproofed door. We had to ask several times for it to be turned off, once at 11.30pm! The wifi was unavailable more often than not, despite having possibly the longest wifi password in the world. On the subject of the manager, the hotel seemed to be run by three very pleasant young men, but the manager was never in evidence. There are no pleasant areas to sit and relax around the hotel, no outside space. In the room we had one desk chair and otherwise the only place to relax was on the bed which is not ideal when you are an older person. Breakfast was OK, but didn't change day to day. The best thing about the hotel was the young man making the excellent breakfast coffee. The spa and swimming pool are only available for personal booking. We did try them out and were able to swim a little but the pool is really too small for exercise, more of a large Jacuzzi. My husband who is generally a tolerant man said on day 3, “it’s been a lovely day I just wish we didn’t have to go back to that weird hotel”. Which sums it up really. When we got back on the last night the maid had taken our personal tea mugs and they had disappeared. We never got them back. While the location was still a good base for exploring the area, the hotel did not live up to expectations in many respects.…
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Date of stay: October 2019
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Smell of mould. No ventilation of bathroom. Brown water coming out of bath tap. No hygiene tissue and no Cups for toothbrush in bathroom. Booked the room 2+1. No childrens bed prepared. Childrens bed then set up incorrectly. Bed collapsed when child first sat on it. No cards left with WiFi code. Concierge had to write the lengthy code by hand on a sheet of wrapping paper. Very low quality breakfast for **** hotel. No fruit salad, not even oranges. No joghurt left. Only kellogs Cornflakes, no cereal etc. Tried to pay city tax of 3€ in cash. Concierge could not change my 5€ bill, not even from her private money. Had to look for and ask other employees to get change. Asked front desk whether they could drop a postcard which already had a stamp on it. Was asked to post it myself in a postbox 50 m down the road. This was the most unprofessionally run hotel that I have come across in my life. Certainly not worth the 214€/ night.…
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Date of stay: April 2019Trip type: Travelled
Value
Rooms
Service
Room Tip: Avoid Room 1
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Helpful
Response from DESTEFANOPALACE, Responsabile relazioni pubbliche at De Stefano Palace Luxury Hotel
Responded 27 Jun 2019
Dear customer, Thank you for taking the time to review our facility. I regret to read what you wrote, I apologize on behalf of all the staff for the various inconveniences that we brought him during his stay, unfortunately there were a series of unsavory events that are not usually found in our structure. In fact, I take this opportunity to make you think again about us and our structure, inviting you to come back and see us, but this time with a discount to apologize for what happened. Best regards Matteo Guest Relation Manager
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Nice hotel located in the baroque area of the city, and extremely nice people working on it. there was a problem with my reservation and the manager INMEDIATLY gave us a solution. Congratulations. Another satisfied customer.
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Date of stay: April 2019Trip type: Travelled
Location
Cleanliness
Service
Helpful
Response from DESTEFANOPALACE, Responsabile relazioni pubbliche at De Stefano Palace Luxury Hotel
Responded 27 Jun 2019
Dear customer, Thank you for taking the time to review our facility. Reviews like yours are the confirmation of our hard and constant work and I can assure you that they are also the motivation that drives us to perfect ourselves day after day. We are pleased to have hosted you in our facility and we will be really happy if you would like to re-present as our welcome guest. Kind regards Matteo Guest Relation Manager
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This hotel is in an old palace. The rooms are quite nicely decorated. Finding your room can be tricky, as there are many levels and stairways to traverse. The breakfast is very nice, but the air conditioning is ineffectual and the wifi irregular.
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Date of stay: September 2018Trip type: Travelled
Helpful
Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded 5 Oct 2018
Dear Guest, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. Our customer's comments are very important, that will help us to continuously improve the level of service Hoping to have you again as our guest, I give you my best regards
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The Destefano palace is not a luxury hotel. It is in an old villa and as such could not be changed. The rooms are small, the bathroom is tiny with a shower that is really tiny. Air conditioning is poor, we had to get a fan because the temperature of our bedroom never went below 80 degrees. Very little service. Our room was not even made up one day. On the plus side, the breakfast was good. We would not stay here again.
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Date of stay: September 2018Trip type: Travelled
Rooms
Location
Service
Helpful
Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded 8 Oct 2018
Dear CoachLo, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. All your suggestions are more than appreciated: our customer's comments are very important, that will help us to continuously improve the level of service. Hoping to have you again as our guest, I give you my best regards
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I have some rather mixed feelings about this hotel. I would call it a boutique hotel but certainly not a luxury one for a number of reasons. Firstly, honesty at this hotel is quite questionable. We booked our stay with access to the spa included. The day before our arrival we received an email saying that due to some recent issues with high chlorine levels, the spa is currently closed. During check in, the receptionist told us that the spa actually had to be closed on the day of our arrival, and on the other hand, from other reviews on other websites it is clear that the spa has been closed either for a number of months, or on several occasions in the past months. I find it very unfair that they try to attract bookings by offering free access to the spa (I understand it can normally be used at a cost), when clearly they have an issue. On a positive note, they did offer the possibility to make use of the spa in one of their partner hotels, however I did not find this very convenient. Secondly, a 1.5m x 1.0m bathroom for the standard doubleroom is not quite luxurious. The shower itself is incredibly tiny and there is barely any space to move your arms while showering. During our stay, I have asked for an iron. In the morning I was told that it was unavailable. In the evening I was told the same, but I insisted on having one delivered to the room. An iron was delivered after a few minutes, but an ironing board not. I was asked to use the available desk instead! Having said that, the entrance and reception area are very nicely designed, and the decor in the rooms is also pleasant. Also, breakfast was good and the guy taking care of the breakfast area was very nice and helpful. I also appreciated the fact that on the day of departure, we had to leave earlier than the opening times for breakfast, and the receptionist still opened the area for us to have some food.…
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Date of stay: September 2018Trip type: Travelled
Helpful
Response from SimonaL1568, Resident Manager at De Stefano Palace Luxury Hotel
Responded 8 Oct 2018
Dear Mr Bugvio, thank you for taking your precious time to communicate your experience after your stay at Destefano Palace Hotel. We apologize for the inconvenience of the spa: we would like to specify that we do not attract our guest using lie. The respect for our Customers is an indisputable aspect of our work. We take note of your opinion to improve the services offered. Kind regards.
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Absolutely loved this hotel. The office staff member that greeted us could not have been more wonderful. The hotel was beautiful and I cannot wait to return. It was in a great location. I just wished that I could have stayed longer.
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Date of stay: July 2018Trip type: Travelled
Location
Service
Sleep Quality
Helpful
Response from Simona L, Responsabile reception at De Stefano Palace Luxury Hotel
Responded 7 Aug 2018
Dear Guest CarolineD14, I would like to thank you to have dedicated your time in reviewing our property and services after your stay. We are proud in reading that your overall experience was to your full satisfaction, moreover I'm very happy especially because you have appreciated the friendliness and professionalism of our team, our real strength. Our customer's comments are a very important input, and this form in the percentage has something to better, helping us, continously to improve the level of services we always strive for. Looking forward to welcoming you again at De Stefano Palace, I remain with. Best regards. Tiziana Gulino
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This is a property designed for Lilliputians where design triumphs over function. Tiny rooms with narrow closets and no drawers. Tiny bathrooms with minimal shelf space and phone booth shower stalls. MIA so-called central a/c. Tiny breakfast room. All nicely done in modern Italian style but lacking practicality. Nice staff though. But as a hotel certainly not deserving four stars, if such stars are meant to conform to the generally accepted standards of comfort.
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Date of stay: May 2018Trip type: Travelled
Helpful
Response from Ivano T, Direttore at De Stefano Palace Luxury Hotel
Responded 27 May 2018
Dear Kaibab1, I'm very sorry to read your comment. I do not know what kind of hotel rooms you're used to, but our smallest room is more than 20 square meters in size. As for the bathrooms, actually some are small in size compared to the large size of the room as well as the showers. The breakfast room is not huge but enough large to accommodate 40 people reminding you that our hotel has only 27 rooms in total. I thank you for appreciating the Italian style of the hotel and the kindness of our staff. All your suggestions to be able to deserve the 4 stars are more than appreciated and welcome and we hope to have you again as our Guest. Anyhow, I thank you for your comment. Best Regards
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PRICE RANGE
US$97 - US$135 (Based on Average Rates for a Standard Room)
LOCATION
ItalySicilyProvince of RagusaRagusa
NUMBER OF ROOMS
25
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Claim Your Listing Frequently Asked Questions about De Stefano Palace Luxury Hotel
Which popular attractions are close to De Stefano Palace Luxury Hotel?
Nearby attractions include San Giovanni Battista's Cathedral (0.3 km), Chiesa di Santa Maria delle Scale (0.2 km), and Palazzo Cosentini (0.2 km).
What are some of the property amenities at De Stefano Palace Luxury Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at De Stefano Palace Luxury Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at De Stefano Palace Luxury Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
What are some restaurants close to De Stefano Palace Luxury Hotel?
Conveniently located restaurants include Benvenuti al Sud, Trattoria da Luigi, and Agli Archi Trattoria.
Are pets allowed at De Stefano Palace Luxury Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at De Stefano Palace Luxury Hotel?
The staff speaks multiple languages, including English, French, and Italian.
Are there any historical sites close to De Stefano Palace Luxury Hotel?
Many travellers enjoy visiting Duomo di San Giorgio (0.9 km), Portale di San Giorgio (1.3 km), and Circolo di Conversazione (1.0 km).