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This hotel is not a credible business and they are NOT concerned or empathetic with any of your concerns. My friend made a small mistake of booking the wrong dates in June and after only days we tried to correct the mistake and ask for...More
This hotel has been recently renovated and the fixtures are very nice. All rooms have a lovely view of the ocean from a small balcony. The rooms are quite tiny so it's difficult if you have suitcases. Breakfast was served on the balcony each morning,...More
5 Thank Tracy444
Response from Palazzo Marzoli R, Direttore generale at Palazzo Marzoli ResortResponded 8 November 2017
Our cancellations policies are clearly written on our site.
When your agency called us they did not ask for the cancellations policies, they should asked.
This is not our fault.
Palazzo Marzoli charme Resort, Positano
(Luxury Exclusive Rooms & Suites)
My partner and I stayed at Palazzo Marzoli for 4 nights and really enjoyed it.
We had a sea-view room and it was beautiful!! Perfect spot for eating your breakfast in the morning. The breakfast was brought to our room each morning and was a...More
The hotel was nice and room was clean. Staff was okay. Did not know how to communicate well so it was difficult. The “included” breakfast was very little. WIFI was not included and cost £10 daily! The jacuzzi was cold. It was located good because...More
2 Thank Nicolina_nyc
Response from Palazzo Marzoli R, Responsabile reception at Palazzo Marzoli ResortResponded 18 October 2017
That the wifi is for payment is written on all the website of reservations.
The Jacuzzi on the Solarium was cold because need the time of become hot.
For the beach as you know we have a Shuttle bus 5 times per day,...More
Don't make the same mistake we did and assume the good reviews outweigh the bad, this hotel will surely ruin your time in Positano. Not to mention being overly priced for what you get. A quadruple room is just one big room with 2 single...More
4 Thank Jennifer N
Response from Palazzo Marzoli R, Direttore generale at Palazzo Marzoli ResortResponded 4 October 2017
We respond to reviews with what is the truth.
On all reservation sites there are photos of all rooms, even of the Quadruple is how they are composed.
If you did not like breakfast you could have said it here at the hotel,...More
Response from umalina2015 | Reviewed this property |
We booked for 5...and to be clear it's 2 adults and three children. I booked online and although they had the ages of the three children they did not know it was for 5 people?! So, we were charged an extra 200 euros a... More
We booked for 5...and to be clear it's 2 adults and three children. I booked online and although they had the ages of the three children they did not know it was for 5 people?! So, we were charged an extra 200 euros a night for the 5yr old. I would definitely clarify before going to the hotel. Better yet, find somewhere else to go. All of the hotels in Positano have amazing views.