A very warm welcome right from the moment I arrived. Everyone was so courteous and helpful. Beautiful decor, great location, high standards and very good food. I couldn't fault anything. I look forward to returning very soon. Thanks to everyone at the hotel.
Large rooms, great housekeeping, friendly atmosphere, nice breakbeat, parking parking and a very friendly staff so we will be back again. Beautiful surrounding. Fam Roemers from Ansterdam The Netherlands
Arrived here a few days ago, and have to say what a lovely hotel this is, with staff that really deserve credit. We have been coming to Montecatini for many years and will definitely be returning to this hotel. It's clean with spacious rooms and great food. Given the current climate the staff are clearly doing everything they can to make the guests stay a comfortable and enjoyable experience. Where there would normally be a buffet breakfast, staff now have to serve every guest individually each time they wish to get something from the buffet, as difficult as this makes their job, they still smile and go out of their way to help meet everyones needs. Hats off to them! Thank you HTP and all the staff, for what has so far been a lovely holiday. :)
Whilst the holiday overall with “Just You” was good, I would however like to make the following comments regarding the hotel itself. The fridge didn’t work and some of the other travellers also reported the same problem. I believe that the problem was rectified for one or two people who decided to make the effort and report it to reception. As I was only there for four nights, I decided that being in a foreign city it just wasn’t worth the hassle. There was a mini bar in the fridge which I did not touch, so quite how the hotel hoped to sell lager and water from a fridge that didn’t work I have no idea! The tension amongst some of the hotel staff at mealtimes was sadly a source of great amusement amongst my fellow travellers on the “Just You” New Year’s break. It wasn’t funny but that is all you could do. Some of the behaviour on display was right out of a “Basil Fawlty” episode. An example being the waiter leaning across me from his left with a meal for a lady sitting on my right. There was not even an “excuse me”, and it was clear that he was under enormous pressure. He rushed around, never smiled, and just plonked the food down without saying a word. Everything seemed to be a great burden for him. I learnt later that it is a family business, and that the gentleman was in fact the head waiter and maybe part of the family. I actually felt sorry for him to be in a job that was clearly too stressful for him. In my view the constant presence of the owner of the hotel at mealtimes was getting the staff on edge. In my experience if the owner is always present directing operations, it increases the tension, and employees are more likely to make mistakes. On one occasion the chef came out and spoke to the owner, and it was clear all was not well. The owner on one evening brought out a large piece of pork on a platter and showed it to all his guests. I am not sure why he did this, but I can tell him we were not impressed. I didn’t know whether to clap or laugh! I asked for an early morning call at reception on one occasion for 07:15. I was up anyway, but at 07:40 I went down to reception to advise them I had not received a phone call. I was told that they were about to start making the calls. No apology, no smile, no true customer service. A surprising aspect was to be advised by the “Just You” representative, a lovely lady incidentally, to cover up any bottled water purchased from the local supermarket when entering the hotel. Apparently if the owner sees it being brought into the hotel, he is not happy. Well if the tap water in the hotel was okay, then there would be no need to bring bottled water into the hotel. Surely the owner of the hotel didn’t expect us to buy it at the inflated prices in the hotel itself! I guess the nineteen or so guests organised by “Just You” were there as part of a job lot cut price deal with the hotel. “Just You” should perhaps take some responsibility for this, as they should have responded to feedback from all the guests who had an issue with the hotel.…
The staff are exemplary and cannot do enough to help . The rooms are very comfortable and the food delicious . Montecatini is ideally located midway between Pisa and Florence making it the ideal centre for exploring Tuscany ,