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LHP Hotel Montecatini Palace & Spa

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Viale Giacomo Puccini 20, 51016, Montecatini Terme Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (458)
360
Panoramas (14)
Room & Suite (249)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Doctors available 24/7
Updated 22/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from LHP Hotel Montecatini Palace & Spa
Updated 22/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 110 hotels in Montecatini Terme
Location
Cleanliness
Service
Value
Travellers' Choice
Have you ever wondered how one might style for wellness? We imagine sensuality, luminosity too. Modern and sophisticated, like the Montecatini Palace Hotel - Montecatini Terme's first 5-star designer hotel. Unprecedented. The very essence of design and wellbeing. The Hotel Montecatini Palace offers luxury beyond definition. Here we don't settle for extreme elegance. Here we play with bold contrasts. With pure white and definitive black. With soft leather sofas juxtaposed with chrome trimmed furniture. Another level of luxury.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Spa
Wifi
Hot bath
Rooftop pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Rooftop bar
Meeting rooms
Facial treatments
Full body massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
Italian
616Reviews19Q+A26Room tips
Traveller rating
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Popular mentions
Mark_traveled13 wrote a review Jul 2020
Parker, Colorado113 contributions31 helpful votes
We drove to the hotel. There is parking for clients however because the hotel is in a neighborhood, when you arrive, pull up to the front and let them know you arrived so they can get you a spot or call as you arrive. They will assist you from the car to the room (took 15 minutes total time). The hotel also caters to group tours. The junior suite king bed room was so very spacious with the colors of white and black modern feel with a very large bathroom. Pool deck on top floor with a bar. The staff was very friendly and were available 24/7. For a LHP property, I felt as if it met the standards of a European preferred hotel.
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Date of stay: September 2019
Rooms
Service
Sleep Quality
Room Tip: Junior Suite is a Must.
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1 Helpful vote
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Greg burns wrote a review Mar 2020
1 contribution
Have booked this hotel for my brothers wedding in June. My brother has had to cancel the wedding due to corona. I have paid the hotel in full on booking.com. I have approached the hotel to cancel this booking. They are refusing to accept free cancellation. They are applying a cancellation fee of € 774 Which is the whole fee paid anyway. Beware of this hotel and booking.com
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Date of stay: March 2020Trip type: Travelled with family
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Maxbrunno wrote a review Feb 2020
2 contributions
I booked this hotel specifically for its spa, cause we planned to spend the afternoon in the pool with our 10 month old daughter who loves swimming in warm waters. At the check-in a front desk staff member told me that the spa didn’t allow people under 14, which I could understand (even if I strongly disagree with), the thing that really upsets us is that before booking I accurately read all the hotel website policies and this one IS NOT mentioned anywhere instead the lady lied to my face. The hotel all in all is nice, but considering we couldn’t use the amenities the price was way too excessive. A word of advice, don’t book a junior suite cause you can’t tell apart from a superior double but it costs considerably more. Good breakfast. Not coming back ever
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: Stay away from junior suite, not worth it
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Thomas F wrote a review Feb 2020
San Antonio, Texas55 contributions59 helpful votes
My wife and I returned to this hotel after a nice 3-day visit in 2018. The hotel is clean, the breakfast is very nice, the young lady who works the breakfast room is awesome, and the cleaning staff is very kind. However, on the morning after the first day of our 3-day stay in a junior suite with spa access I spoke with the woman who checked us in and told her we needed to cut our stay short by a day to return home for a family matter. She said she’d have to speak with her manager because they require a 72-hour notice for a cancellation. I asked her to make sure she told the manager that we were returning customers and members of the hotel chain’s loyalty program, and she assured me she would. Several hours later I asked her if she spoke with the manager and she said he wasn’t available so she emailed him. I thought that was an odd response but I remained optimistic. Later that afternoon I again asked her if I would be able to leave the following morning without the $180 euro penalty and she said she still didn’t know but she’d call me as soon as she had an answer. She went off duty that evening and there was a different person at the desk the next day. I never heard from anyone. Since when is a manager only available by email? Why couldn’t she simply call him? Obviously a 48-hour notice was insufficient to avoid a penalty, even if you’re a returning customer. The woman who checked us in and gave us the runaround was dark-haired and spoke with an accent that sounded like Russian or Ukrainian. She lied to my face and for that reason my wife and I will never return to this hotel. There are many other hotels in Montecatini Terme!
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
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fietssen wrote a review Feb 2020
Sydney, Australia21 contributions53 helpful votes
I had really high hopes for this place. The photos looked great, really modern and luxurious. The reality fell somewhat short. The rooms are reasonable but it’s not luxurious by any stretch - we had a junior suite and a family member had a more basic room, but really the difference was that our room felt a bit larger but rather sparse - apart from a “pouf” at the end of the bed, there wasn’t any extra furniture to justify the higher price for a suite so the room felt empty. Still the beds were comfortable and the bathroom was good. The service was inconsistent and fell short of expectation. Some front desk staff were very friendly, others were not. The breakfast was an exercise in frustration. Only one person takes the orders and he is often in and out of the kitchen and hard to track down. The other 3 waiters are busy serving but they won’t take orders. The system seems pretty ineffective - they should really change it. Every morning was a wait to place a coffee and eggs order - one morning it took close to 25 minutes which is frustrating when you are keen to get out for a day of sightseeing. The wifi, as other reviewers have noted, I’d terrible. It didn’t work at all for 3 days of our trip. The good points - location is nice and quiet. About 10 minutes to the station and less to town. Montecatini itself is a great town and well situated to explore Tuscany, Florence, Pisa. We parked outside - a couple of days it was very full so we had to park maybe 500 meters away, but other days it was fine and we could find a spot outside. One of the front desk staff who was friendly helped us pay for street parking online and then we just placed the printed voucher on our dash. They also will register your number plate so you can enter the ZTL and not be fined. The restaurant was also quite good. Breakfast was above average (long waits aside) and we enjoyed dinner at the restaurant. Overall, it was a reasonable stay but fell short of expectations based on the price we paid.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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PRICE RANGE
US$160 - US$288 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Imperial Garden Hotel
LOCATION
ItalyTuscanyProvince of PistoiaMontecatini Terme
NUMBER OF ROOMS
59
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Frequently Asked Questions about LHP Hotel Montecatini Palace & Spa
Which popular attractions are close to LHP Hotel Montecatini Palace & Spa?
Nearby attractions include Bargilli - Cialde di Montecatini (0.5 km), Parco delle Terme di Montecatini (0.1 km), and Trip Time Beer (0.4 km).
What are some of the property amenities at LHP Hotel Montecatini Palace & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at LHP Hotel Montecatini Palace & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at LHP Hotel Montecatini Palace & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to LHP Hotel Montecatini Palace & Spa?
Conveniently located restaurants include Ristorante Francy, Just Meat, and Pizzeria Mordi e Fuggi.
Are there opportunities to exercise at LHP Hotel Montecatini Palace & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is LHP Hotel Montecatini Palace & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Montecatini Terme.
Are any cleaning services offered at LHP Hotel Montecatini Palace & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at LHP Hotel Montecatini Palace & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does LHP Hotel Montecatini Palace & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to LHP Hotel Montecatini Palace & Spa?
Many travellers enjoy visiting Palazzo del Vicario (6.4 km), Torre del Carmine o dell’Orologio (1.7 km), and Torrione di San Michele (7.3 km).