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Staff - very, very rude. We asked for blanket covers, and maid started to argue with us an then thrown them on beds. At the dinner she yelled when we asked if there was any salad.
Hotel - the lobby is so filthy, rooms are...More
Stayed at Impero for one week on a group-travel. Central situated hotel for excursions in Tuscany. Also central in the town, in walking distance to shopping, market, train. Ordinary hotel with not too many facilities. Internet only in the reception area, due to heavy walls....More
Our room was fine, although the walls were paper thin. Lots of people complain about the decor and the traditional lady who owns it, but to me, it felt very Italian, and that aspect quite charming. The owner's son and daughter-in-law seem to be doing...More
we have just stayed here for 1 night on our Leger picture book italy coach tour.The hotel is quirky/interesting, very spacious. we had a large room which over looked a very pretty square with fountain at rear of hotel,bed was comfy room clean. My daughter...More
Cramped room,uncomfortable bed,no fridge,difficult shower but with staff that tried hard to please.Montecatini is a beautiful town in a lovely part of Italy and it was sad to find the accommodation was not as good as its location.With some money spent on improvements this hotel...More
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