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Novotel Caserta Sud

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Traveller (133)
Room & Suite (54)
Dining (28)
Overview
  • Excellent21%
  • Very good44%
  • Average23%
  • Poor7%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (635)
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1 - 5 of 60 reviews
Reviewed 9 June 2018

I have to admit we didn't book this by choice. We were put up here due to a cancelled flight. The staff were under pressure and were generally supportive but the decor and food need some serious TLC. 2.5 star max There was no choice...More

Thank MintyB0y
Response from daniele g, Guest Relations Manager at Novotel Caserta SudResponded 2 weeks ago

Dear Guest, thank you so much for sharing with us your opinion. We realli apologize about your bad experience and we are very sorry for this. About the restaurant we will investigate to find a solution to avoid the same mistakes in the future. Within...More

Reviewed 24 May 2018 via mobile

Appreciating to stay at Novotels as a platinum member - espacially knowing whatever happens - the beds are great. Not in this hotel... We booked a twin bed room. What we have got and what seems to be a standard is: a 1,4 m bed...More

1  Thank koboldmunich
Response from daniele g, Guest Relations Manager at Novotel Caserta SudResponded 2 weeks ago

Dear Guest, thank you so much for sharing with us your opinion. We realli apologize about your bad experience and we are very sorry for this. Within few months we will renew our hotel, after this operation we hope see you for recover your trust....More

Reviewed 10 May 2018 via mobile

We were delayed because of an air traffic controllers strike in Italy and had to spend two long days in Caserta. The food was mediocre at best. The room had filthy carpets; smelled like smoke; air conditioning in the room not functioning except to make...More

Thank Robert L
Response from daniele g, Guest Relations Manager at Novotel Caserta SudResponded 2 weeks ago

Dear Guest, thank you so much for sharing with us your opinion. We realli apologize about your bad experience and we are very sorry for this. Within few months we will renew our hotel, after this operation we hope see you for recover your trust....More

Reviewed 27 February 2018 via mobile

Booked by a colleague. Arrived and pleasant check-in. Told to put car in private car park instead of hotel front (says something about the area). Went to rooms. My room was a bit shabby as well as the bathroom. Service ok in bar, professional, but...More

Thank FoodieFromDevon
Response from daniele g, Guest Relations Manager at Novotel Caserta SudResponded 2 March 2018

Dear Guest, thank you so much for choosing Novotel Caserta Sud and for sharing with us your opinion. We are working to renove our hotel as soon and we hope to see you as soon to offer you a better experience. Best regards. The Management...More

Reviewed 11 February 2018

The hotel was very clean and convenient. Nothing fancy but I was on business and just needed a place to sleep. The service was excellent from everyone. The only complaint was that the bed was extremely firm and felt like I was sleeping directly on...More

Thank Twtrd55
Response from daniele g, Public Relations Manager at Novotel Caserta SudResponded 12 February 2018

Dear Twtrd55, thank you for your review. Thanks a lot of your compliments, it will be a very pleasure to share its with our team. We took notes of your complaint and we will do everything to improve our rooms and services. Looking forward to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Pool
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast included
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$53 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Caserta
#5 Business Hotel in Caserta
#6 Luxury Hotel in Caserta
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$53 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Caserta
#5 Business Hotel in Caserta
#6 Luxury Hotel in Caserta
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (133)
Room & Suite (54)
Dining (28)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Questions & Answers
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Posting guidelines
Room Tips
"ask for renovated rooms"
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"None of the rooms have a view and they vary between tolerable and intolerable."
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"don't stay there"
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"Standard room is good value and ticks all the boxes"
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