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Al Bustan Palace, Muscat 114 Oman
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RitzCarlton.com
US$330
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Free cancellation until 14/08/22
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ZenHotels.com
US$292
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Expedia.comUS$331
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Traveller (2765)
Pool & Beach (619)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 17/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Al Bustan Palace A Ritz-Carlton Hotel
Updated 17/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 125 hotels in Muscat
Location
Cleanliness
Service
Value
Travellers' Choice
Set against a dramatic backdrop of the rugged Al Hajar mountains and nestled next to the Gulf of Oman, Al Bustan Palace, a Ritz-Carlton Hotel lies in solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. Our 5-star luxury hotel is a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Canoeing
Snorkelling
Tennis court
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, French, Arabic, Filipino and 1 more
Hotel links
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2657Reviews101Q+A100Room tips

Reviews
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WanderingGaruda wrote a review Jul 2022
United States109 contributions96 helpful votes
Pros Elite Recognition: I stayed here in both June and July: In my 400+ night Marriott stays, I have stayed at most of Marriott's bucket-list properties such as St. Regis Maldives, Gritti Palace etc. Without a doubt each of these bucket-list properties have been exceptional in recognizing elite status and have gone above the requirements of the program during my stay. However, the hotel that has gone the most above-and-beyond in terms of Elite Recognition is the Al Bustan Palace from minor touches to major hospitality gestures. This hotel is the pinnacle of elite recognition and should be a case-study for Marriott on how to make their elites feel wow! As long as Marriott has hotels like the Al Bustan Palace delivering the experience that they do, elites like us will not even think of another program. Food and Drinks: Food and drinks were excellent all around. Plenty of restaurants and bars to choose from and options throughout the day such as the Afternoon Tea. Spa: The spa is excellent and the spa staff are very talented. Rooms: Excellent, spacious, well-designed rooms. Hospitality: The hospitality was excellent and room service was fantastic with respect to the needs of our party's three children catering to all requests with finesse. Areas of Development Bathroom upkeep is required. During my first stay, the body shower was non-functional. During my second-stay, both are rooms had issues with the bathtub such as the stopper on the bathtub not closing completely resulting in water drainage when trying to fill the tub.
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Date of stay: July 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 2 weeks ago
Dear WanderingGaruda, Greetings from Al Bustan Palace, a Ritz-Carlton Hotel. Let me begin by thanking you for your loyalty to our brand and for spending time with us. Our Ladies and Gentlemen are our most important resource in our service commitment, I have been with the company for a while now and I am still at awe by the commitment and the dedication they provide to our guests. I’m delighted that you were able to experience this genuine care first hand. It gives me great pleasure to read that our team was able to exceed your expectations. We look forward in welcoming you back and let us know if there is anything we can do to make your next visit even more memorable. Warm Regards, Nabil Al Zadjali General Manager
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Mariposa_1717 wrote a review Jul 2022
Voronezh, Russia48 contributions59 helpful votes
Dear Al Bustan team Your attention to details and smiley efforts to address all our needs and whims made our stay unforgettable. We are grateful to Munawar for the chocolate khanjar sent to the room as a reaction to my questions "how do locals celebrate Eid here?". Also, thank you for booking our sea trip at all your pieces of advice. Thank you, Shyam, and other room service guys who brought a flair of romance every night with red roses around the room and especially skillfully decorated bed. Thank you, Salim, and all guys at the restaurant for taking us to gastronomic trip across Oman, while we were sitting comfortably at out table at breakfasts and dinners. Thank you, chief, for that divine date pudding recipe that is meant to keep us happy home, and me personally in a better shape :-) It was also very thoughtful to remove, silently, the scales from our room (and stress from my head haha!) to ensure that nothing stands between us and pleasure. We truly felt like home (or better??) I never went to the same hotel twice so far, but in your case I do hope to come back this year.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded today
Dear Mariposa_1717, Thank you for taking the time to share your experience from your time with us. We are so delighted to hear that our Ladies and Gentlemen made your stay so memorable while you enjoyed our facilities. We look forward to continuing to welcome you back to our property, and we hope to see you soon! Best regards, Nabil Al Zadjali General Manager
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Ichrak H wrote a review Jul 2022
Paris, France16 contributions7 helpful votes
Positive points: - friendly staff - spacious - gorgeous views and beachfront Negative points: - executive suite with no to limited hot water in both shower and bath - broken TV - despite several attempts, staff was not able to fix the above to issues - overcrowded restaurant for breakfast; waiting time; messy service; noisy space - pool and sunbeds should be better cleaned Suggestion: - create an adult only pool to avoid kids noice ruining the couples relaxation moment by the pool
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 3 weeks ago
Dear Ichrak H, We thank you for your feedback, and are disheartened to learn that your stay did not live up to the Ritz-Carlton experience you've come to expect. We are always committed in providing the best facilities there is and we look forward in welcoming you back here. Please message me privately, I am sure we can make your next visit a very positive experience. Thank you for your time and I wish you a pleasant day. Nabil Al Zadjali General Manager Nabil.Alzadjali@ritzcarlton.com
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Omar D wrote a review Jul 2022
2 contributions
+1
Visiting Oman for first time - describing the hotel visit in one word (I’m shocked) the service is just phenomenally Wonderful - the valet/concierge , check in, the Omani Coffee was just amazing, breakfast is delicious friendly service staff that energetic your day, Chef Christen made us feel home, food selection was perfect, The Blu Pool bar is distention you MUST visit, the Pool size, the view, the free sport water activities let you forget the time, a lot of memories to create, The pool service staff are the reason for you to stay, Mustafa the supervisor and his team Muhammad, Aden and Khen were knowledgeable, friendly and attentive to details very approachable and know the city attraction and hotel facilities. The hotel overall is what everyone need to have, I enjoyed my stay with friends to maximum and we will come back surly.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martin V wrote a review Jun 2022
2 contributions1 helpful vote
Well what can we say? This hotel is absolutely amazing in every respect. We have been going in May over the last 10 years, and it never fails to be the most wonderful place. From the stunning reception area, (with its smell of frankincense), the grounds, the pools, the beach, the restaurant (al khiran) and every single member of staff we met were as good as it gets. We would like to give special mentions to members of staff who made it such a great stay; Starting at reception with Gulnaz who made us laugh so much, we cried, and brought frankincense to our room, and "21 Pilots" (you know who you are) who we talked about our love of music. To housekeeping; Nasir who kept our room as it should be every morning, and making us feel so welcome with his "Towel Art" and everyone who did the turndown service at night. To Meriem the restaurant host who, always remembered your name and room number, which is such a nice touch. To Mr Ali who has looked after us for years and treats us as family, and Najma who again has looked after us so well at breakfast for many years. To Mohammed (the new Mr Ali), who was the perfect host in the evenings. To the waiters Vidrenda and Nirmal, who were so attentive and made us feel so welcome, to all the chefs, especially Puneet who went out of his way to make us banana smoothies every morning, and all the chefs and other waiters who we do not know the names of, you are a credit to the hotel. To the pool guys who work so hard in the heat, being so attentive with the towels and making sure we had iced water. And to Marta the manager, who we had a wonderful chat with. I hope we have not missed anyone out. We cannot wait to return sometime very soon, with much gratitude, Sally and Martin
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Date of stay: May 2022
Location
Cleanliness
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Room Tip: We have always had a standard room overlooking the gardens
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Omal A wrote a review Jun 2022
1 contribution
Its first time for me at Albustan palace hotel actually it was amazing experience specially we visited Al maha bar I recommend this place for anyone if need to relax and listen to jazz music, and special thanks for the gentleman who served for us he was so kind and taking care of us thank u very much MOUSTAFA we will come back again and special thanks also for the bar man Dev the cocktails were amazing,, see u soon guys ❤️❤️
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 23 Jun 2022
Dear Omal A, Thank you for staying at Al Bustan Palace, a Ritz-Carlton Hotel and for providing your incredible feedback. Providing the highest level of hospitality is our number one priority and I am delighted to hear that we exceeded your expectations. Moustafa and Dev will be happy to hear about your great comments and rest assured that they will be extended the proper recognition. Once again, thank you for taking the time to spend memorable moments in our resort. Best regards, Nabil Al Zadjali General Manager
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Salysema wrote a review Jun 2022
2 contributions
It amazing one of the amazing hotels in Muscat .The room dinning team is excellent. All the oder has been on Time the chicken barayani is 😋😋.thanks for u r excellent service .I really appreciate the chef from Alkharin kitchen 👌 .keep it up .Absolutely will come back again.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 23 Jun 2022
Dear Sallsem, No words can describe how delighted and grateful we are to hear your incredible feedback. We pledge to create unique, memorable, and personal experiences for our guests and we are delighted to hear that we were able to deliver that promise to you. We look forward to welcoming you to our beautiful resort in the future. Best regards, Nabil Al Zadjali General Manager
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Sandra G wrote a review Jun 2022
Southport, North Carolina44 contributions23 helpful votes
Our last day in Oman we just spent on the balcony. Although the mountains are stark, they have an incredible beauty against the turquoise blue of the Gulf of Oman. I have to admit, i was a bit leary to travel here but the Omani people are absolutely beautiful. Friendly, welcoming and engaging. Yet another wonderful opportunity to experience a very different and yet beautiful culture ❤️
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 12 Jun 2022
Dear 235SandraG, Thank you for choosing Al Bustan Palace, a Ritz-Carlton Hotel and for taking the time to provide us with such wonderful feedback. It is heartwarming to know that we were able to provide you with the finest service and facilities which made your stay even more memorable. We look forward to welcoming you back. Best regards, Nabil Al Zadjali General Manager
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Sahib J wrote a review May 2022
2 contributions
+1
I stayed at the Al bustan a few days ago. Although my stay went well I hve a few pieces of feedback I’d like to share: 1. During check in, the front desk staff wasn’t aware that I was supposed to get $100 experience credit to spend at the hotel. It seemed like my booking details via Amex travel “Fine Resorts & Hotels” didn’t get updated in Al Bustan’s booking systems. Same with checkout, my key got deactivated even though I was supposed to receive a “guaranteed“ late checkout at 4pm. When I spoke to the short haired front desk lady she mentioned that their systems weren’t updated and that it wasn’t up to them. As a customer at Ritz Carlton, don’t think it’s a customer’s responsibility to make sure their systems are updated correctly. 2. Service at the pool area was incredibly slow. There was probably only one person trying to fulfill orders. 3. The breakfast delivered in the room had stale fruits and breads in the bread basket. When I showed this to the front desk short haired lady (don’t remember her name) she said that it might have got ruined while being delivered to the room. I mentioned that they weren’t damaged but rather “stale”. Almost seemed like week old breads. Overall my stay wasn’t too great. I expected so much more from Oman’s iconic Al Bustan hotel. I do want to call out that Febri Sari who worked in the Atrium Lounge area took really good care of me. She came up to me while I was having coffee/snacks and made sure my stay was going well and asked if I needed anything at all. She was really respectful and professional. I could see that she genuinely cared about my experience at Al bustan and suggested the different restaurants and experiences (like the jazz lounge) I can try during my stay. She embodied what I would expect from Al bustan Ritz Carlton standards. Please give her a raise/promotion.
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Date of stay: May 2022Trip type: Travelled solo
Room Tip: I would suggest make sure all your details are correct during check in. Their systems don’t get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 12 Jun 2022
Dear Sahib J, Thank you for taking the time to share your valuable feedback. I am sorry to hear that there were few breakdowns during your recent visit. I have taken your feedback very seriously and will continuously strive to elevate the Ritz-Carlton guest experience. I hope this will not deter you from choosing to stay with us again. We are indeed blessed with incredible Ladies and Gentlemen who go above and beyond to ensure that we provide the most memorable experiences for our guests. Rest assured that your lovely comment will reach Febri and she will be given the recognition that she deserves. I remain your point of contact and will make every effort to ensure a more enjoyable stay in the future. With best regards, Nabil Al Zadjali General Manager
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ZGrand_Voyager wrote a review May 2022
London, United Kingdom49 contributions30 helpful votes
Very pleasant stay... everything went perfect : The staff is very pleasant and helpful... moreover, they manage to remain discreet. The room (connecting rooms with direct pool access) is spacious, clean, very comfortable bedding, large outside seating area, and so on... "Property amenities" : complete (tennis, ping-pong, etc.) and nothing to add except that maybe the workout room is a little small for the spacious fitness center. The restaurants are very good... with a little crush for the "Blu" and its "informal" charm... The only small damper is the breakfast... please reinforce the quality - already very good - of the "salty" dishes (as bread, sushi-maki, Arabic mezze, cheeses, omelet, etc.) so that they are as perfect as the "sweetened" ones (by the way the cheesecake is exceptional).
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Date of stay: October 2021
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$301 - US$368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel muttrah
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
250
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Frequently Asked Questions about Al Bustan Palace A Ritz-Carlton Hotel
Which popular attractions are close to Al Bustan Palace A Ritz-Carlton Hotel?
Nearby attractions include The National Museum (5.4 km), Bait Al Zubair (5.9 km), and Muscat City Centre (5.7 km).
What are some of the property amenities at Al Bustan Palace A Ritz-Carlton Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Al Bustan Palace A Ritz-Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Al Bustan Palace A Ritz-Carlton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Al Bustan Palace A Ritz-Carlton Hotel?
Conveniently located restaurants include Blu, Al Khiran Kitchen, and Beach Pavilion Bar & Grill.
Are there opportunities to exercise at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Al Bustan Palace A Ritz-Carlton Hotel have airport transportation?
Yes, Al Bustan Palace A Ritz-Carlton Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Bustan Palace A Ritz-Carlton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Bustan Palace A Ritz-Carlton Hotel?
The staff speaks multiple languages, including English, French, Arabic, Filipino, and Ukrainian.