this hotel has amazing staff especially at the reception desk, they are very helpful and respond to requests promptly, hotel location is very good and the rooms are clean, will choose Novotel on my next visit to Oman.
Superb customer service Front office excellent Rooms are clean and hygienic Restaurant staffs are excellent, especially one Mr Jayesh - outstanding customer care. Exceptional support for guests. I tried dinner and breakfast- variety of choices. Like a global buffet. Good display. Clean floors and tables. Good selection of drinks. POOLS ARE SO GOOD & CLEAN. easy access to airport.
Feels more like a motel with many longer stay individual residents who appeared to be working in the area or on sites coming and going all the time. Average sized rooms. Bed lined was clean but other furtniture like side chairs and desk chair was dirty as were the carpets. Staff were friendly but room service was slow - a small order took just under and hour to reach the room. Breakfast buffet below average.
Everything is perfect about this hotel, the staff were very friendly. Surrounding is great and rooms were huge and clean. Food was extra ordinary. Check in was very smooth. Novotel has done a great job, everything ws perfect.
Our stay was very comfirtable and went pleasant, the reception team was very helpfull and kund, shows very warm welcome Rooms are tidy and ckean, just one comment that no bathtub in Rooms Food was delicious and breakfast is superb
The place is quiet and the service is perfectly managed We have visited Ginger restaurant for a family dinner and we have enjoyed the food so much, also service and staff are amazing Special thanks to restaurant ladies for the excellent welcome
Just want to highlight the efficiency, the professionalism and friendliness of the house keeping staff, and in particularly a the staff member named SOHAG. Always punctual and always carry out an amazing job and made us feel at home for our 4 week long stay. Keep up the good work!!!
Stayed in the hotel for a business trip, I had low expectations as it was my company who made all the arrangement however I was baffled by this hotel. I felt at home during my stay. Mina at the reception was superb, he assisted me and my other colleagues with our inquries regarding the area as we were first timers in the country. The housekeeping did superb in cleaning my room as well. Will for sure recommend and tell my company to book us always in this hotel. Thank you guys!!
One of the best hotel in Muscat, clean rooms and prompt service by staff, will surely be visiting this Hotel next time I will be traveling to Oman, I wish my stay was longer as I really felt like I was at home.
Thanks Mina for your help. Will come back to stay more nights and to try the food at the hotel i like the pool and the team. I just have one comment make more smoking areas in the hotel. Housekeeping team so kind and lobby team so helpful. Thank you so much for making my stay awesome
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