Novotel Muscat Airport
Al Maardih Street Seeb Area, Airport Heights, Muscat 111 Oman
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Full view
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Dining (60)
Room & Suite (14)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 03/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 126 hotels in Muscat
Location
Cleanliness
Service
Value
Travellers' Choice
A contemporary upscale business hotel conveniently located minutes away from the Muscat International Airport and the new Oman Convention & Exhibition Centre. Ideal for corporate and leisure travellers visiting the Sultanate’s busy capital, the property is close to the city’s major landmarks, attractions and commercial districts. All 215 rooms and suites are designed to maximise guest comfort with many options available to suit individual needs, from Classic Rooms with mountain views to versatile suites. Important notice: In line with precautionary measures, we would like to inform you that all our restaurants will be closed until further notice. We will continue to serve the guests staying at the hotel through room service. Thank you for understanding
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, Arabic, Filipino
Location
Full view
Contact
Al Maardih Street Seeb Area, Airport Heights, Muscat 111 Oman
Getting there
Car HireSee all Muscat car hire
717Reviews6Q+A25Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 482
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- 46
- 14
- 19
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Popular mentions
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Most Recent
this hotel has amazing staff especially at the reception desk, they are very helpful and respond to requests promptly, hotel location is very good and the rooms are clean, will choose Novotel on my next visit to Oman.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded yesterday
Dear 79amerw, Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel. All colleagues make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us. Once again, thank you for sharing your feedback and we all look forward to welcoming you back again in the Novotel Muscat Airport. Best Regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superb customer service Front office excellent Rooms are clean and hygienic Restaurant staffs are excellent, especially one Mr Jayesh - outstanding customer care. Exceptional support for guests. I tried dinner and breakfast- variety of choices. Like a global buffet. Good display. Clean floors and tables. Good selection of drinks. POOLS ARE SO GOOD & CLEAN. easy access to airport.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded yesterday
Dear Dr. Azeem, Thank you for staying at the Novotel Muscat Airport. We appreciate that you took the time to make us aware of your experience during your recent stay. We are indeed proud of the service quality that we offer to our valued guests such as yourself and I am therefore pleased to learn that we have exceeded your expectations in most aspects of our services. Once again thank you and I look forward for your return. Best Regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Feels more like a motel with many longer stay individual residents who appeared to be working in the area or on sites coming and going all the time. Average sized rooms. Bed lined was clean but other furtniture like side chairs and desk chair was dirty as were the carpets. Staff were friendly but room service was slow - a small order took just under and hour to reach the room. Breakfast buffet below average.
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Date of stay: August 2022Trip type: Travelled on business
Rooms
Location
Service
Room Tip: Book on third floor for quiet
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded yesterday
Dear Patrick, Thank you for choosing Novotel Muscat Airport. Our goal is to consistently provide good service, and your comments are very important to us. The feedback we received from you will be taken into consideration and will avoid it to happen again in the future. Once again, thank you and I look forward to welcoming you back to Novotel Muscat Airport. Best Regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything is perfect about this hotel, the staff were very friendly. Surrounding is great and rooms were huge and clean. Food was extra ordinary. Check in was very smooth. Novotel has done a great job, everything ws perfect.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded 2 days ago
Dear shabiraalbalushi, Thank you for choosing to stay at the Novotel Muscat Airport. We were pleased to read how much you enjoyed your experience with us. Thank you for sharing many positive comments about our hotel. Thank you once again for your valuable feedback We certainly look forward to welcoming you back soon. Best regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was very comfirtable and went pleasant, the reception team was very helpfull and kund, shows very warm welcome Rooms are tidy and ckean, just one comment that no bathtub in Rooms Food was delicious and breakfast is superb
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded yesterday
Dear Mangahadad, We greatly appreciate your feedback on your stay at the Novotel Muscat Airport. Receiving positive feedback is always a pleasure. We do understand your concerns about the bathtub and please be advised that we have bathtub in our twin rooms as well as our superior and suite rooms. Kindly inform our reception team when you visit us next time and we will be happy to assist you. Best Regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is quiet and the service is perfectly managed We have visited Ginger restaurant for a family dinner and we have enjoyed the food so much, also service and staff are amazing Special thanks to restaurant ladies for the excellent welcome
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded 2 days ago
Dear Somaabdullah, We greatly appreciate your feedback on your stay at the Novotel Muscat Airport. Receiving positive feedback is always a pleasure. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope you will visit us again. Sincerely, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just want to highlight the efficiency, the professionalism and friendliness of the house keeping staff, and in particularly a the staff member named SOHAG. Always punctual and always carry out an amazing job and made us feel at home for our 4 week long stay. Keep up the good work!!!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded 2 days ago
Dear chulad2020, Thank you for choosing to stay at the Novotel Muscat Airport. We were pleased to read how much you enjoyed your experience with us. Thank you for sharing many positive comments about the staff especially Sohag. Thank you once again for your valuable feedback. We certainly look forward to welcoming you back soon. Best Regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in the hotel for a business trip, I had low expectations as it was my company who made all the arrangement however I was baffled by this hotel. I felt at home during my stay. Mina at the reception was superb, he assisted me and my other colleagues with our inquries regarding the area as we were first timers in the country. The housekeeping did superb in cleaning my room as well. Will for sure recommend and tell my company to book us always in this hotel. Thank you guys!!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded 1 week ago
Dear Maricon0909, Thank you for taking the time to share your excellent feedback with us. We're thrilled the excellent customer service extended to you by our team towards making your stay with us a memorable experience. We look forward to you visiting us again soon. Best Regards, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best hotel in Muscat, clean rooms and prompt service by staff, will surely be visiting this Hotel next time I will be traveling to Oman, I wish my stay was longer as I really felt like I was at home.
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Date of stay: August 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded 1 week ago
Dear ramzihaza, Thank you for taking the time to share your wonderful experience with us, we hope to welcome you for another stay again soon. Sincerely, Sushanth Nambiar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks Mina for your help. Will come back to stay more nights and to try the food at the hotel i like the pool and the team. I just have one comment make more smoking areas in the hotel. Housekeeping team so kind and lobby team so helpful. Thank you so much for making my stay awesome
Read more
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sushanth Nambiar, General Manager at Novotel Muscat Airport
Responded 1 week ago
Dear Sameh, Thank you very much for taking your valuable time to share your feedback following your stay at Novotel Muscat Airport. We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for a more memorable stay. Sincerely, Sushanth Nambiar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$56 - US$71 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sundus Rotana
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
215
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Claim Your Listing Frequently Asked Questions about Novotel Muscat Airport
Which popular attractions are close to Novotel Muscat Airport?
Nearby attractions include Muscat Nature Tours - Day Tours (6.5 km), Daymaniyat Islands Nature Reserve (6.1 km), and Amouage Perfumery (6.4 km).
What are some of the property amenities at Novotel Muscat Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Novotel Muscat Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Muscat Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Muscat Airport?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Novotel Muscat Airport?
Conveniently located restaurants include Theatrum Restaurant, Ginger All Day Dining, and Bukhara Restaurant.
Are there opportunities to exercise at Novotel Muscat Airport?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Muscat Airport have airport transportation?
Yes, Novotel Muscat Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Muscat Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Muscat Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Muscat Airport?
The staff speaks multiple languages, including English, Arabic, and Filipino.