Multistorey hotel with elevator in a short drive from the Airport and a 15 to 20 minute walk from the Grand Mosque. The rooms were spacious, clean and quite silent. We were provided food by the tourism company so I can not say anything about the hotel's food. The service was good and very polite, they helped us to get taxis to move around Muscat and gave us indications.
When we arrived at the hotel at 5:30 pm we were told we could not check into our room because there was a big group coming . We were like : so? We had to wait 30 minutes . After waiting for ten minutes the group arrived and they were all checked into their rooms and 20 minutes later we got our room as well. The room was clean and spacious , but it smelled like cheap detergent or something . Not very pleasant. The bed was good. I did sleep well.
I have been booking this hotel several times in my last stays in Muscat. The location is excellent. Near Meera shopping centre (one of my favourite shops) and there are restaurants, cafes and more. The check in and out are very smooth and fast. The price is one of the lowest in Muscat.
I am writing this review on behalf of my husband who works in Oman during the week. In a nutshell, he goes to work early, so he misses breakfast, nor can I comment on that. However, what I can comment on is the following: 1. Live cockroach found in bathroom; cleanliness of room was dire! 2. Light switch and call bell is actually located behind the TV unit, approximately 30cm reach at the back of some bedroom wall unit / panel. 3. Room provided had strong tobacco smell from other smokers, although non-smoking was requested. 4. Husband left for work at 6:30am, only to return at 6:00pm to find that the room was not cleaned or bed made. He had to sit in the lobby whilst they cleaned the room 5. Lastly, the night porter tried to charge my husband more money for the weekly taxis to and from work; a higher fee than what the actually taxi driver charges. Scam artist! 6. Staff with very poor English language, if none at all! no customer service training. In summary, ladies who are reviewing this, don't let your husband stay here on business. Trust me, my husband relocated to another hotel because of all the above comments. There are better hotels to go to...stay away!…
This was my first ever time travelling to Muscat. The roads are a bit confusing to follow to get to the hotel but once you arrive it is a very beautiful hotel. We arrived very late in the night and he hotel staff were very friendly and very helpful. We needed extra water and pillows and they were more than accommodating. The hotel is very clean and new. The beds are spacious the rooms are modern and everything is very excellent. Breakfast was good, the servers were more than generous. The hotel is in a nice location so everything is accessible. Would highly recommend.