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Brook Mollington Banastre Hotel & Spa

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Parkgate Road, Mollington, Chester CH1 6NN England
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Room & Suite (274)
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About

#2 of 2 hotels in Mollington
Location
Cleanliness
Service
Value
This 3-star country-house hotel is in beautiful grounds, a short drive from Chester city centre, Cheshire Oaks and Ellesmere Port. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi and squash courts. The beauty spa offers a range of relaxing treatments. Brook Mollington Banastre also has free car parking.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Squash
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Room service
Safe
Bottled water
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
2334Reviews25Q+A100Room tips
Traveller rating
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  • 369
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Popular mentions
SarahC wrote a review Dec 2020
1 contribution
We booked an event space for my Dad's wake. From the point of booking all the staff were so friendly, kind and helpful. We had a lovely experience even in these stressful and sad times. Thank you to every one at the Mollington who helped to make Dad's send off successful.
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Date of stay: December 2020
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Response from Denise Ummat, Owner at Brook Mollington Banastre Hotel & Spa
Responded 29 Dec 2020
Dear Meander600450 We are so pleased that at such a difficult time for you and your family, that all the team looked after you so well as you gathered to remember and celebrate your Father's life. Once again please accept our sincere condolences for your loss and we really appreciate the time you have taken to review this so kindly. Kind regards Denise Ummat Director
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Sarah J wrote a review Dec 2020
St. Asaph, United Kingdom1 contribution
I stayed here last night , on arrival our room had been upgraded to a suite with four poster bed , was a lovely treat. Room was clean , Gentleman on reception was extremely friendly and nothing was to much trouble. Breakfast was lovely, full English plated because of Covid rules. Quick service too. Only one small criticism is that there was no decaff coffee. Had a fantastic treatment in spa to finish weekend, Lady was lovely and massage was really good. Nothing was too much trouble , would definitely stay again.
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Date of stay: December 2020
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Response from Denise Ummat, Owner at Brook Mollington Banastre Hotel & Spa
Responded 29 Dec 2020
Dear B9017DWsarahj It was lovely to be able to welcome you to the Hotel and to upgrade you to one of the four poster rooms. We are so pleased to read that this gesture made your stay a little more special. This has been such a difficult year for the hospitality industry and we thank you for your confidence in choosing to travel and stay with us whilst visiting Chester. As Christmas approaches we wish you a very Merry Christmas and Happy New Year for 2021. Kind regards Denise Ummat Director
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Ian C wrote a review Dec 2020
Southport, United Kingdom15 contributions8 helpful votes
Upon checking into our room. Which was filthy and smelt damp. We got shown another room which was just as bad. The whole hotel was dirty. Far too many people in the pool/squash courts area. 2 star hotel
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Date of stay: December 2020
1 Helpful vote
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Response from Denise Ummat, Owner at Brook Mollington Banastre Hotel & Spa
Responded 1 Jan 2021
Dear Mr Campbell You have started your review with a very sensational and eye catching headline that is clearly intended to damage the good standing of our business. The hotel is not Covid ridden and to suggest otherwise is both untruthful and irresponsible given the current times of this pandemic. We would advise you and any one reading your review that : 1) The hotel has all advised procedures in place and is compliant with all government Covid-19 guidelines for the protection of our guests and staff. 2) There are strict limitations on the numbers allowed to use the Spa, Gym and Squash facilities.The squash course are operated under the guidelines of England Squash- the England Governing Body. 3) With regard to your room , the housekeepers had missed two small Cobwebs and I think you would agree that this does not constitute a breach in covid regulations. Once you reported your dissatisfaction to reception, you viewed other rooms but then accepted the original allocated room as satisfactory for your stay. 4) Additionally and importantly , your complaints were handled professionally and politely by the General Manager and on departure you accepted in good faith a 67% refund on your total bill in compensation for the housekeeping oversight. Although this has been a very challenging time for the hospitality industry, the team at the hotel have adapted and will continue to adapt to all the new demands that covid-19 imposes on hotels. The safety of our guests will continue to be a priority for our guests and residents throughout this pandemic. Kind regards Denise Ummat Director Brook Hotels
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Paul Roberts wrote a review Dec 2020
1 contribution1 helpful vote
I recently booked in September for the night for me and my wife to stay. However upon arrival to the room the door was left open (during the strict procedures that are supposed to be in place during COVID) As we entered the room we discovered the floor was full of stains, beds covered in stains and the bathroom was filthy! We refused to stay and the man at the desk who apologised told me to expect a call Monday morning to arrange a full refund. As I was collecting my bag another couple had the same problem. We booked into the crown plaza which was fantastic and clean and was looking forward to my refund of £130 to help towards the extra I had to pay there. Come Monday no call so I spoke to them a number of times and just gave me the run around. I then got contacted
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Date of stay: September 2020
1 Helpful vote
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Response from Denise Ummat, Owner at Brook Mollington Banastre Hotel & Spa
Responded 29 Dec 2020
Dear Sir I am sorry to read that you were unhappy with your stay last September. i am sure that you can appreciate that to post a review nearly 3 months later leaves it difficult for us to look into the details left in your feedback. I can only apologise once again for any shortcomings you experienced .. Our Head Office team and the hotel staff have worked hard to ensure that housekeeping standards are high and that all Covid measures are in place. We hope that in the future you might consider returning so that we can restore your faith in the hotel . Please stay safe and well and of course , we wish you a very Merry Christmas and Happy New year for 2021. Kind regards Denise Ummat Director
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MarkRAD1965 wrote a review Dec 2020
1 contribution
What a great stay last week. The room was fab and comfortable. Spotlessly clean and we couldn't be happier. We really needed the break and as soon as we arrived, Sam welcomed us with a beaming smile and pretty much looked after us throughout the stay. All the staff were lovely and attentive. Had a really nice dinner in the evening and I think we will be back for Christmas!
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Date of stay: December 2020
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Response from Denise Ummat, Owner at Brook Mollington Banastre Hotel & Spa
Responded 12 Dec 2020
Dear Mark Thank you for choosing to stay with us and we are delighted to read that you felt comfortable and welcome throughout your time at The Molly B. I will, of course, pass your kind words on to Sam and all the team. Meanwhile please stay safe and well and let us know if we can do any more for you should you return at Christmas as we would be delighted to welcome you back. Kind regards Denise Ummat Director
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PRICE RANGE
US$64 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brook mollington banastre hotel mollington, brook mollington banastre hotel and spa, best western chester, chester best western
LOCATION
United KingdomEnglandCheshireChesterMollington
NUMBER OF ROOMS
63
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