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We stay over a weekend this past March for a volleyball tournament. This hotel experience was probably the worst we have ever had, and we stay in a lot of hotels. The hotel itself was average, parking was good, pool was fun, but nothing compared...More
Response from RachelCrowther, General Manager at SpringHill Suites Grand Rapids NorthResponded 26 June 2015
Thank you for taking the time to share your recent experience at the SpringHill Suites Grand Rapids North on Tripadvisor.
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to...More
Once again Springhill Suites does it! Stopping in Grand Rapids during a 20 hour road trip I was looking forward to a clean room and hot breakfast. Springhill Suites doesn't disappoint. Last minute decision, grateful there was a room. Great customer service, comfortable room, hot...More
3 Thank barstis601
Response from RachelCrowther, Manager at SpringHill Suites Grand Rapids NorthResponded 11 May 2015
We're very happy you enjoyed your stay with us at the Springhill Suites! Thank you for taking the time to give us your feedback. Long road trips can be tough but it's always nice when you can stop and relax (and get a good breakfast!)....More
The room was kind of shabby, very outdated. The blankets on the bed were very thin and the bed not super comfortable. It was clean though and the bathroom was fine. The breakfast was pretty good.
Lots of stores and restaurants nearby and close to...More
3 Thank Traveler09
Response from RachelCrowther, Manager at SpringHill Suites Grand Rapids NorthResponded 5 May 2015
Thank you for taking the time to give us your feedback! I'm very sorry you were not happy with the condition of the room. It's very important to us to give every guest comfortable room that inspires, not disappoints.
If you have time we...More
I received more value than I paid for. Emily was extraordinarily pleasant on the phone and extremely pleasant. Thank you. Michael was kind and courteous at the front desk. He even remembered me the next day and helped with my keys. Breakfast was pleasant and...More
Thank Robert N
Response from RachelCrowther, Manager at SpringHill Suites Grand Rapids NorthResponded 29 April 2015
Thank you for letting us know how your experience was at our hotel! We appreciate your feedback and your kind words about our staff. Emily and Michael do a great job at the desk and they will appreciate this! Our goal make every...More
I booked a double bed suite for my wife and son attending a Robotics competition, receiving a written confirmation from Marriott a week ahead. At 9:22 am on the day of arrival I received an e-mail advising me that they were unilaterally switching the type...More
1 Thank Jonathan L
Response from RachelCrowther, Manager at SpringHill Suites Grand Rapids NorthResponded 26 April 2015
Thank you for taking time to review your stay with us at the SpringHill Suites Grand Rapids North. We apologize for these issues you experienced and understand how frustrating this would be while you are traveling. Due to the large amount of groups at the...More
US$154 - US$307 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Kent County >
Also Known As
Springhill Suites Grand Rapids North Hotel Grand Rapids