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Holiday Inn West Kelowna

229 reviews
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Traveller (35)
Room & Suite (19)
Dining (3)
Overview
  • Excellent25%
  • Very good40%
  • Average23%
  • Poor8%
  • Terrible4%
Travellers talk about
“boston pizza”(13 reviews)
“dairy queen”(5 reviews)
“front desk staff”(16 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Reviews (229)Write a Review
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10
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All reviewsboston pizzadairy queenfront desk staffin house restaurantoutdoor poolbeds were very comfortableexercise roomhot tuboff the highwaygreat place to staytim hortonskelownawestsaltwatercheckinbcgate
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51 - 55 of 227 reviews
Reviewed 24 May 2016

Stayed for one night and thankfully it wasn't any more than that. Check in was fine. Rooms had a weird smell. Beds were ok, but not great by any stretch. Vending machines didn't work or were empty. For the price to stay here, Holiday Inn...More

Thank maddysgirl15
Response from Orlando B, Manager at Holiday Inn West KelownaResponded 27 May 2016

Hello Maddysgirl15, Thank you for your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. The feedback we receive from our valued guests,...More

Reviewed 8 May 2016 via mobile

All I could think of when we pulled up to check in was the Bates Motel. We arrived at 12:45 to check in and there were no rooms available yet. Good thing, because it is in the middle of renovating the pool. very low end...More

Thank HulaDi
Response from Orlando B, Manager at Holiday Inn West KelownaResponded 10 May 2016

Hello HulaDi, Thank you for your feedback. I am sorry to hear that we did not have your particular room ready at 12:45 as check-in time is 3:00 pm and we strive to have special requests such as early check-ins met. Our pool is not...More

Reviewed 2 May 2016

Although this hotel is a little on the older side, the mattresses were amazingly comfortable. The location was great as we have relatives that live on the West side. This allowed us to walk to their place, via trails off Glen Canyon Park, which is...More

Thank Diana_from_Calgary
Response from Orlando B, Manager at Holiday Inn West KelownaResponded 4 May 2016

Hello Diana_from_Calgary, Thank you so much for your review. I am very pleased to hear that you found our bedding extremely comofortable. I am also glad to hear that you found our staff very friendly and helpful, I shall pass on your comments to them....More

Reviewed 1 April 2016

We booked a two bedroom suite on the Easter weekend to attend our grandsons hockey tournament. The room was spacious and well equipped. Two outdoor patios (one huge), three TV's, beds were very comfortable. The only disappointment was the jacuzzi tub was only a soaker...More

Thank OkanaganBarbee
Response from Orlando B, Manager at Holiday Inn West KelownaResponded 4 April 2016

Hello OkanaganBarbee, Thank you very much for your review of the Holiday Inn West Kelowna. I am pleased to hear that you enjoyed one of our 2 bedroom suites and its amenities. I will pass on your comments regarding our excellent front desk and housekeeping...More

Reviewed 28 March 2016 via mobile

Room overall was very clean, but the carpets really could use a cleaning. I didn't feel comfortable either in socks or bare feet! The beds and bathroom were clean. Beds and pillows really comfortable. The power outlets need replacing because I couldn't find a single...More

Thank Kat S
Response from Orlando B, Manager at Holiday Inn West KelownaResponded 29 March 2016

Hello Kat S, Thank you for taking the time to review our property. I will definitely share your feedback with our team in order to continuosly improve our product and service. We do hope you will continue to choose IHG for your travel needs. Kind...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Dry Cleaning
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Bar/Lounge
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$98 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$98 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (35)
Room & Suite (19)
Dining (3)
Pool & Beach (1)
Questions & Answers
Ask a question
swarmhive
13 September 2015|
Answer
Response from Margo H | Reviewed this property |
Hi Swarmhive, What requests that specific it would be best to phone the hotel direct. I understand the importance of your requests, I have a family member that requires that type of room also. Good luck
0
Votes
swarmhive
13 September 2015|
AnswerShow all 2 answers
Response from Gateway1_10 | Reviewed this property |
Call them @ 1-877-660-8550
0
Votes
Room Tips
"4 th floor obviously quieter, nothing above you. SUITES ARE SUPER>"
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"Bring a night lite - I am going to get one."
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"Book well in advance, out of season if possible, otherwise they will screw you too."
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"we were 218 last year, and 409 this year, both were very good."
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