My husband and I stayed here for our first wedding anniversary. We planned a weekend close to home (due to COVID). We stayed in a jacuzzi suite and were so disappointed to see the roof and ceiling were badly damaged and leaking. We discovered it in the evening - we would have switched rooms but my husband had our friend come in and decorate while we were out. We told the maintenance guy and he said it should have been fixed. I reached out to the manager and all she did was offer us some points..This room should have NEVER been rented out until the leak and ceiling were fixed. This is basic common sense, not only did it look like a run down room, but the water was leaking down on us and parts of the ceiling were falling. I don’t usually leave reviews but this was a terribly experience all around!!!!!! I will not be staying here again. The manager never did respond to my email. Unprofessional and not willing to admit fault or offer a decent compensation.…
We were very Fortunate to have Lynette check us in, for our Business Trip. She accommodated us to almost Perfection....with Covid-19 changing the Platform of every Business and Service available to us, I would say Best Western West Kelowna has the right Staff to take it into 2021..and Also thanks to the rest of the Front Desk Staff and Housekeepers...and Breakfast server...
This was our first time at this Best Western and we were very happy with the stay. Clean, the breakfast that was offered was certainly adequate in the circumstances (particularly having one hot item available).
I booked the jacuzzi suite and the tub did not work. While an offer for a future visit was offered, that was not helpful as there was no plan to return to the area. I feel they should have discouted the room since we were not able to enjoy the room as booked. No discount for the cost of the room was offered.
This is our ‘go to’ hotel when staying in Kelowna. Great staff, quiet rooms and a comfortable bed with a good sized bathroom. Good choice of takeaway items for breakfast in these COVID times. Definitely recommend.
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