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Premier Inn London Richmond Hotel

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1 room 2 adults 0 children
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Premier Inn London Richmond Hotel
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771 Reviews from our TripAdvisor Community

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Showing 748: English reviews
Reviewed 27 June 2016 via mobile

Consistent, clean and welcoming, this is the 'norm' for Premier Inn. Unfortunately this is not what I experienced at Richmond. Apart from one member of staff who tried to be as accomodating as possible, the rest of the team were more concerned with 'clock watching' and counting down the minutes till their shift finished. Rude, ignorant staff who were quite...

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Helpful?
Thank Tony M
WhitbreadHotels, Online Customer Service at Premier Inn London Richmond Hotel, responded to this review

Hi Tony Thank you for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and part of this is to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed...

Dublin, Ireland
Reviewed 22 June 2016

Nice hotel, all great. It is on a very busy road and next to Heathrow, but the isolation is great and when you close the window you can't hear the noises.. Excellent breakfast (Full premier in brekkie)

Review collected in partnership with premierinn.com
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Thank adr112
Bournemouth, United Kingdom
Reviewed 20 June 2016

Having stayed here for two nights last year when going to see the Davis Cup at Queen's Club we were pleased to see that the standard was just as good when we stayed again, for one night only, this year when we went to the final of the tennis tournament at Queen's. All the staff are friendly and helpful; everywhere...

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Thank Winky71248
Tamworth, United Kingdom
Reviewed 14 June 2016

Very convenient for Kew Gardens and underground. Very helpful staff, easy check in, and lots of parking, when we arrived about 1pm. Convenient off the M4, and a small bar, and comfortable seating adjacent to reception.

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Thank nglbray
Stafford, United Kingdom
Reviewed 12 June 2016 via mobile

Comfortable clean rooms and a two for one drinks offer early evening but food disappointing. The wait between starter and main course was so long, it meant the kids had fallen asleep by the time it arrived. We also had other problems and it's never a sign of good customer relations when the manager begins a sentence with "I'm not...

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2Thank Pat M
WhitbreadHotels, Online Customer Service at Premier Inn London Richmond Hotel, responded to this review

Hi Pat M Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to...

Crewe, United Kingdom
Reviewed 31 May 2016

Although our stay was only short at this hotel it was very pleasant and the staff were lovely. Despite being on a busy road this hotel was very quiet and peaceful inside. Would definitely recommend this hotel to other travellers. It is very convenient for Kew Gardens and Richmond Railway Station.

Review collected in partnership with premierinn.com
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Thank MRSB564
Devon, United Kingdom
Reviewed 30 May 2016

Our first stay in a Premier Inn and would certainly book again. Staff were very friendly and helpful. Comfortable bed and large room. Good selection of food and drink at breakfast. Dinner was fine and service prompt. Easy 10-15 minute walk to Kew Gardens and 10 minute walk to underground for a short ride to South Kensington for visit to...

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Thank Annie1141476
Cheltenham, United Kingdom
Reviewed 17 May 2016 via mobile

As a regular stayer this premier inn is comfy although parking can be a bit restricted. Vans will struggle to get in. It's not to far from the centre of Richmond which has a wealth of restaurants and bars. It's happy hour too! 6pm till 8pm two drinks for the price of one. Worth a cheeky few drinks on a...

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Thank twynngunner
birmingham
Reviewed 16 May 2016

Last stayed here 2 years ago , but this stay was even better. Hotel perfectly located for Kew Gardens ( walk or drive ) , Hampton Court ( bus or drive 20 minutes) and Richmond Park. Parking £10 per night. Room has everything you want from budget hotel ( no fridge or safe) , small tv , Good aircon and...

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Thank mikefre3
Haverhill, United Kingdom
Reviewed 13 May 2016

Booked this on the basis it was close to Kew Gardens (just an easy 10 minute walk). It was also convenient for Richmond town centre and the riverside. Nice, clean room and the usual Premier format. We used the hotel restaurant which offered fairly standard pub food which was reasonable and convenient. Staff were friendly and welcoming. The main road...

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1Thank CambridgeClimber

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Official Description (provided by the hotel)
A short walk from the renowned Richmond Park, with 2500 acres of open parkland and free-roaming deer ... more   less 

Additional Information about Premier Inn London Richmond Hotel

Address: 136-138 Lower Mortlake Road, Richmond TW9 2JZ, England
Region: United Kingdom > England > Greater London > Richmond
Price Range: €75 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Richmond Hotel 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Agoda and Premier Inn so you can book your Premier Inn London Richmond Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Richmond
#1 Best Value Hotel in Richmond
#1 Romantic Hotel in Richmond
#3 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Richmond Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Richmond Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back so that you do not get placed next to the road.”
 of 5 bubbles WolfStar7, 13 Mar 2017 | Read review
“a room at the back of the hotel”
 of 5 bubbles 425hilaryp, 16 Feb 2017 | Read review
“Rooms at the rear are quiet.”
 of 5 bubbles marsMax, 23 Jan 2017 | Read review
“no good rooms front rooms you hear the road traffic rear rooms you hear the planes,”
 of 5 bubbles NigelB522, 17 Jan 2017 | Read review
“Quieter rooms are at the back”
 of 5 bubbles Juliett764, 8 Jan 2017 | Read review
5 of 5