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Richmond Hill Hotel

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Richmond Hill Hotel
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1,383 Reviews from our TripAdvisor Community

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Showing 1,351: English reviews
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Bournemouth, United Kingdom
Reviewed yesterday NEW

My husband and I had a wonderful two day break celebrating our 24th wedding anniversary. Hotel was lovely and on the second evening we were asked if we wanted to choose from the a la carte menu at dinner as we'd already eaten off the two course menu the night before. Little touches like that make the occasion special along...

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Thank 5lawlors
Reviewed yesterday NEW

My husband and I recently had the good fortune to book a short stay at Richmond Hill Hotel. We had no prior knowledge of how it might be, but in the event could not have made a better choice. From the moment we stepped into the reception, till the time of check out we were given kindness, professionalism and treated...

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Thank Roger W
Manchester, United Kingdom
Reviewed 2 days ago NEW

We stayed 2 nights in a Hill Collection Suite at Richmond Hill Hotel in March 2017. Located near Richmond Park, around 20 minutes walk from Richmond station. The room was lovely - superking bed, sofa & coffee table, TV on a rotating cabinet so you could watch from the sofa or bed, freestanding bath in the window bay of the...

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Thank Emma T
Reviewed 3 days ago NEW

Room was a bit small, but plenty big enough for a couple staying a couple of nights. Bathroom was great and the shower was very powerful. Staff were all wonderful, allowing my daughter to join us for breakfast, and being very helpful and attentive. Room was a bit small, being up in the roof, but lovely views of the city...

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Thank Deirdre M
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Deirdre, Thank you for completing a review on Tripadvisor. We really appreciate such positive feedback about the service you received, the team focus on trying to make an impact to our customers experience, it is lovely to know it makes a difference. We look forward to welcoming you back to Richmond hill Hotel again. Kind regards Diane Tapner-Evans General...

London
Reviewed 4 days ago NEW

I've stayed at this hotel many times when on business in the area, unfortunately on this last visit it really felt like standards had started to slip. I arrived late on a Sunday evening, having made two reservations, one for the Sunday in case I decided to cancel it and travel the next day, and one for the Monday to...

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Thank Lexy34
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Lexy, I am very sorry to read that your stay with us was not as enjoyable as some previous experiences. Unfortunately we did lose the lift for nearly 5 days in total. We were beholden to a significant part failure which meant that we had to close the lift for such a long time. I am truly sorry no...

Reviewed 4 days ago NEWvia mobile

The stay at the hotel was overall an average experience I would say. The room was nice and I would say the quality of the food served in the restaurant was good too. There is a leisure center attached to the hotel which is also a great feature. However there are some major areas of improvement that are needed. One...

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Thank CountrytoCountry616
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest, Thank you for your review, I am delighted to read you enjoyed your room the food and the leisure club during your time with us. It is therefore disappointing when we have got the other elements wrong. Service is usually highlighted as one of the team's strongest elements, but your experience indicates both the housekeeping department and bar...

Stoke-on-Trent, United Kingdom
Reviewed 5 days ago NEWvia mobile

Perfect location! Next door to Richmond park which is beautiful and a 10 minute walk to town! Hotel itself is lovely rooms are very clean and modern and it's brilliant to have sky and free wifi! Bathroom/toilet area a little awkward as it's very open and slightly frosted glass so can see a lot and not a lot of privacy....

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Thank holleyab
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Holley, Thank you for your review, I am delighted to note that you would stay again. we do have bedrooms with more conventional bathrooms in the older side of the Hotel. These are called Georgian rooms and come in a range of sizes from singles through to suites. We look forward to welcoming you back. Kind regards Diane Tapner-Evans...

Exeter, United Kingdom
Reviewed 1 week ago

Stayed for a weekend in March as part of a family group of 9 to celebrate a special birthday. The rooms were newly refurbished to a high standard and very comfortable. We had booked a package which included dinner. The food exceeded what we were expecting and was to a high standard..The service Rachid and Thomas, gave us, in the...

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Thank ymorrell
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest, i am really delighted to read what a lovely stay you had with us for your family celebration. We are proud of the food we produce and the service team led by Rachid and Thomas ecell at trying to ensure all our guests have a memorable experience. I am delighted that we left you with such positive memories,...

Edinburgh, United Kingdom
Reviewed 1 week ago

The Richmond Hill has been refurbished and with it has come a lift in the quality of the service and the general ambiance. Breakfast was a bit 'busy' but the helpfull staff mitigated this and sorted out the various problems.This is a pleasant place to stay if you wish to visit Richmond, and what a lovely area it is. Within...

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Thank Hamish M
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Hamish, Thank you for such a lovely review, we are delighted you enjoyed both the Hotel and our fabulous location. We hope to welcome you back again, Kind regards Diane Tapner-Evans General manager

Reviewed 1 week ago via mobile

Excellent hotel in a really nice location. Handy 5 minute walk down the hill to Richmond and all the Reataurants. Breakfast is excellent and a large selection. Rooms were really good and spacious. Only downside is the glass toilet cubible in the room. Can allow the smell from the toilet to enter the rest of the room. Overall an excellent...

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Helpful?
Thank Mark M
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Mark, Thank you for such a positive post on tripadvisor, we look forward to welcoming you back when you are next in the area. Kind regards Diane Tapner-Evans General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more   less 

Additional Information about Richmond Hill Hotel

Address: 144-150 Richmond Hill, Richmond TW10 6RW, England
Region: United Kingdom > England > Greater London > Richmond
Price Range: €98 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Richmond Hill Hotel 4*
Number of rooms: 149
Reservation Options:
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Also Known As:
Richmond Hill Hotel Richmond
Hotel Style:
#1 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
#6 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Hill Hotel staff and other travellers.
8 questions
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Questions? Get answers from Richmond Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a good view, try to get a room at the front of the hotel.”
 of 5 bubbles 727emmat, 28 Mar 2017 | Read review
“We were on the top floor, but there were plenty of lifts. It is a bit of a rabbit warren, but it was fun finding our way around.”
 of 5 bubbles 409deirdrem, 27 Mar 2017 | Read review
“I was in room 111 with a view over a car park...quiet and (literally) brand new.”
 of 5 bubbles 839hamishm, 22 Mar 2017 | Read review
“Make sure you are not on the 5th floor”
 of 5 bubbles sloan74, 20 Mar 2017 | Read review
“Try the newly refurbished rooms.”
 of 5 bubbles susanw1964, 3 Mar 2017 | Read review
5 of 5