wonderful experience, staff could not do enough +polite,food is fantastic, would recommend.We visited in December hopefully we can go back in summer, Wells cathedral is a must visit, beach clean thankyou xx
Arrived as part of a coach party. The location of the hotel was good, being on the sea front and a short walk to the town centre. Our room was on the second (top) floor and had a good sea view. It was ample and cleaned every day, The restaurant food was good and a choice was available with each meal. All the staff were very friendly and helpful. Overall a nice experience.
Stayed here as part of Coach holiday and as usual coach parties get the worst rooms! Our room was tiny, although we had a sea view it was obscured by a window that had ‘blown’. Our beds were small, we had single duvets in double duvet covers. One spare blanket for two beds. Bedside plug behind the other twin bed. Kettle on a very small shelf on one side of the room and cups etc were over the other side of the room. Tiny TV with few channels. The bathroom was very small, we never had a hot or even warm shower. Nowhere to hang clothes or damp towels in the bathroom and our shower dripped non stop even though we reported it twice. People in the next room kept us awake talking until after midnight, we could even hear their kettle boiling. Meals were good but very rushed. As soon as one course finished, the next was there - way too rushed but the waitresses were friendly, however leaned across us to place plates down, instead of serving from the side. They also stood watching everyone eat which was off putting. The manageress was not friendly at all, in fact quite aggressive at times. All in all ok for a few nights but I don’t understand why coach parties are treated like second class residents. It’s short sighted of the hotel management to treat us like this as we now have no inclination to go back to this hotel ever, and won’t recommend it. …
We went to smiths in weston super mare to listen to the evening entertainment which was very mediocre as we approached the reception bar the chap behind said if your not a resident you can’t come in here with a very defensive attitude to say the least we explained we popped in earlier and were told that we could by another member of staff so we had a large white wine and a thatchers gold which came to £12.25 avoid at all costs bar staff attitude stinks we will never go back don’t waste your money
Annual trip to Weston with a group of friends, ages from 40 to 68. Prob 4th time to stay at Smiths. Ideal location right on seafront and walking distance to the pier and town. Rooms ate clean with comfy beds. Also tea & coffee in room. Ate here for Sunday lunch - delicious. Staff were warm and welcoming, we will be back.
Lovely little hotel in a prime location. Staff were extremely helpful and friendly. They all work hard there. Strange they don't want to serve just drinks to passers by as more people would create more atmosphere but that's their perogative. As guests we were welcomed for food or drinks. Food was delicious and service was really good. Beds were comfortable and rooms were clean and spacious. Accessible for wheelchair. No complaints from us. Shame they couldn't offer a continental breakfast but plenty of choice near by. Will definitely be back. Thank you.
Room clean and tidy, Staff friendly and helpful, Special mention to the Burguers they were deliciuos. Location fantastic, beach just 30 seconds walk, amenities, walking distance. No hotel parking, unless you upgrade. Parkings around available, if you find space, and very expensive, only cash, online phone option not working. Sort your parking in advance.
Same price as premier in up the road but chose this one as a bit closer to where we were visiting. Big mistake. Regardless of a sea view the price charged doesn’t reflect the standard you should receive or expect. Room 9. The room. smelt musty which I think was coming from the carpet, extremely well used and dated furniture, the bed runner felt greasy as if needed washing, dust build up in corners of fixtures and bedside lamps, lock on door flimsy, The balcony lacks privacy from neighbour, it had dead plants in the pot, the floor tiles were coming apart, really lacked attention. The bathroom was hilarious, see photos, around the hinges of the toilet was dirty, mildew build up, bad tiling, filler everywhere, the shower tray did not drain quick enough to the point it nearly over flowed, shower head fell apart mid shower and the temperature doesn’t stay regulated, mid shower the light went off! The metal framed b&m style quality mirror is loosing its finish due to dampness as not suitable for a bathroom. It all needs updating and renewing.…
Smiths (now known as The Waterfront) also owned by the next door restaurant Nick's bar, I believe. We have lived in WSM since 2009 and regularly visit these two establishments for coffee, afternoon tea, lunch, and evening meals. Today, we went into Smiths for coffee at 11.40am, our normal time -ish only to be told they don't open til 12noon and don't serve coffee before then, although the senior gentlemenat the bar rushed out immediately to make the coffees. I have never been told this before and if you look at the restaurants advertising both restaurants say opened from 11.30am. I spent nearly £175 last week on some overpriced tapas and desserts at Smiths and am well known to the Spanish waitress who even knows my coffee order before I say anything. So Mr Smith's and Mr Nick, you'll not be suprised at me saying I'll not be visiting either of you overpriced bars / restaurants in WSM again. It was noticeable after lockdown you were the first restaurants to hack your prices up significantly. E.g Nicks bar - 1/4 pound burger £11.50 and another £1 for chesse. Ok, seafront restaurant, popular with tourists , jusge for yourself.... prob had business rate relief and furloegh benefit during lockdown, but come on £11.50 for a burger?…
As with Nicks next door unless you are eating they don't want to know. Was told the drinking area was full which when they pointed it out had five empty tables. Used to be a great area to go have a drink with locals meeting up. Not anymore. Trying to make themselves into a chique eatery or something which they will never be. Its Weston. You're a beach bar that's all.