Visited on on overnight spa break. The room was immaculate and trendy, wooden floors made it a little noisy from other residents but not an issue, the spa facilities and massage were spectacular. Lunch, dinner and breakfast were of exceptionally high quality and delicious. The staff bar one were extremely friendly and welcoming, nothing was too much trouble. Extremely covid safe. A great experience. Thanks to all involved
We went for Sunday lunch today and what a tonic it was ! We were welcomed in with a roaring fire and distinctly festive atmosphere. Had a fantastic traditional three course lunch including Turkey and all the trimmings and a gorgeous treacle pudding all washed down with a glass of wine. It felt like normal again which was a great feeling. The staff were very friendly and helpful too. Strongly recommend a visit we will be back!
The Tudor Gothic style building is very impressive from outside with a castellated tower although the gardens need some work to tidy them up. It was very much in keeping with the Halloween weekend when we stayed. It is in a nice village with a canal and other walks nearby. The hotel has changed hands this year and I believe that renovations are in progress. There are some shabby areas, marked dining chairs and worn carpets. However the lounge looks lovely although we did not use it. Face masks must be worn by guests when walking around the hotel, although this doesn’t seem to apply to the staff! There was hand gel at the entrance (empty when we arrived but replenished later), at the top of the stairs and at the entrance to the restaurant. My husband and I stayed for 2 nights the weekend before the 2nd lockdown. We had booked it as a Groupon deal; 2 nights B & B with an evening meal on the first night with bottle of wine. I had emailed over a week before to book a time for our evening meal and request a room with a nice view as it was a special wedding anniversary. I was assured by Saskia that the meal was booked and she had put a note on the booking about our anniversary. We duly arrived and the receptionist was oblivious to our request and our meal was NOT booked so we had to re-arrange! There was no apology. The receptionist who checked us in was efficient but not exactly welcoming. I was also surprised (and horrified) when she licked her finger before leafing through the booking forms to find ours! As she did not wear a mask I assumed that she must have missed the Covid 19 briefing. All the younger staff and restaurant staff were friendly and wore masks in the entrance hall. The entrance hall is welcoming with a large open fire and central staircase decorated for Halloween. Fire doors on the way to our room did not close properly as they were swollen (or had too many layers of paint on) which was concerning. It’s not difficult to plane a door! Our room was in the newer part of the building, an extension. The door to our room was also swollen and the only way to shut it was to slam it very hard! Apologies to our neighbours! The room on first inspection was modern and nicely decorated although one light bulb had blown and there was only one bedside light which was not bright enough to read by. The bedding was nice and the bed reasonably comfortable. The bathroom was another matter! The basin had a crack in it, there was a long black hair in it and the basin taps did not match. The tiles were painted over and in places the white paint was peeling off and black mould was growing in the gaps. The water was VERY hot, the shower head was almost hanging off the wall and the angle was not adjustable so you had to either hold the shower head or stand right up to the taps. The towels were big and fluffy however. There was complimentary shower gel and shampoo. There was enough tea, coffee and milk for the first day. We knew that the room would not be serviced while we were there due to Covid so we helped ourselves from the trolley in the corridor the next morning. On our first night we had a fantastic evening meal in the restaurant and thoroughly enjoyed it. It was exceptional and beautifully presented and was included in our deal along with a bottle of Prosecco (see separate restaurant review). Breakfast on the first morning was OK. No buffet due to Covid. We both had fresh fruit salad and yogurt, toast and a freshly cooked full English breakfast. Unfortunately my bacon was so hard I could not eat it. The second morning the bacon was fine but there was NO fruit available, only yogurt! We enjoyed our stay at Hollin House but there is room for improvement and the hotel is definitely ‘work in progress.’ I would certainly stay again at a favourable rate. The setting is great and a good base for walking in the beautiful Peak District. We walked through Bollington village and along the canal and also up a steep hill to ‘White Nancy.’…
Me and my girlfriend stayed here last night (31/10/2020 and what a lovely place run lovely staff we stayed for one night with evening meal and breakfast which was both really nice will definitely stay here again
Lovely hotel, great location. Rooms were clean and the hotel itself was nice. Just let down by the breakfast service not catered for gluten free. Got told before i booked they do gluten free breakfast so paid for it with room price only to get to it and they just take the sausage or hash brown. Asked for some extra bacon got told no but another customer who had a full breakfast got an extra sausage when asked for it. Annoyed because we had paid for full breakfast but then got whatever was gluten free and even on one morning got told that they had ran out of scrambled egg but could have a fried one so i guess they used the powder form of scrambled egg. They staff could benefit from knowing what gluten free means as i got told by one staff member as if i was stupid “ the hash brown is just potato” so i explained as i was celiac i couldnt eat it if it had been fried with food containing gluten. The dinner service was nice though. Could do more gluten free options. The atmosphere at dinner is cosy. The lounge could have benefited with having the fire on to welcome people while still socially distancing to use it as it was freezing in there! But the staff at reception had a blazing fire to keep warm! The bar was a good touch too. …
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