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Novotel London Heathrow

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Novotel London Heathrow
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2,262 Reviews from our TripAdvisor Community

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Showing 2,043: English reviews
Toronto, Canada
Reviewed 8 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Anna R
Julian M, Manager at Novotel London Heathrow, responded to this review

Oswestry, United Kingdom
Reviewed 8 April 2014

One night stop between days at Legoland, booked through Legoland with ticket deal and saved a lot. Easy to locate, right on junction. Very pleasant, curteous and efficient staff without the saccharine. Room was fine, neither exceptional or grim, we only needed a bed and shower as so tired. Pleasant pool in the morning, bountiful breakfast to keep us filled...

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1Thank mountainmop
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you very much for this nice review. We are glad that you have enjoyed your stay with us and found our staff to be very pleasant. We are grateful that you are recommending us and we hope that we will see you again soon. Best Regards,

Plymouth, United Kingdom
Reviewed 8 April 2014

Front desk staff were unfriendly, unprofessional and could not care less about there guests. Our room was dirty, we had blood on our sheets and hair in the sink and bath. I overheaed several other guests complaining and overheard 2 hotel employees talking about anoyher guest is discusting manner. I will not stay here again.

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Helpful?
Thank Womble20142014
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you for reviewing your stay with us. I was disappointed to read that your stay did not meet your expectations, please allow me to express my sincerest apologies. You can feel free to contact me directly on h1551-dm@accor.com so to tell me more about your experience. We thank you again for your comments and hope to be...

Washington DC
Reviewed 3 April 2014

We stayed here one night before going on to our next destination. The hotel feels new and very modern. The room we were initially given had a strong smell of smoke. Issue was solved quickly, we alerted the front desk staff and were immediately given another room. Large room, good amenities, comfortable bed. In the future we'll definitely stay here...

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Helpful?
Thank salsepareille
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you so much for your comments following your stay at our property. It is a pleasure to hear that you have enjoyed your stay and that you intend to come back. We are looking forward to your next visit! Best Regards,

Paris, France
Reviewed 31 March 2014

Review collected in partnership with Accorhotels.com
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Thank Wilfried T
Julian M, Manager at Novotel London Heathrow, responded to this review

Cambridge, England, United Kingdom
Reviewed 31 March 2014

Very efficient front desk service made it easy to check in. Room was generously sized, with a sofa too. Free wifi worked fine. I took breakfast early in the morning for an early departure and restaurant was well equipped to start serving at 05.00. Being a Friday night, the room rate was extremely good value for London.

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Thank Paul A
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Paul A, Thank you so much for your review of your stay at Novotel Heathrow and this superb 5* rating. We are delighted that you have enjoyed all aspects of your stay from the room, the free unlimited WiFi, and the buffet breakfast in our restaurant. It was a pleasure to look after you during your stay. We are...

Cardiff, United Kingdom
Reviewed 30 March 2014 via mobile

Stayed here for two nights as part if a legoland package. Room was very small with hardly any floor space to move around . The bathroom was deprecate from the toilet which did not have a sink. The bathroom which was in the main bedroom area had glass doors so when the light was on it lit up the whole...

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Thank Sharon D
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Sharon D, Thank you for reviewing your stay at Novotel London Heathrow. I was sorry to hear that you did not enjoy your stay. At Novotel we pride ourselves on being familly friendly and therefore have several options for famillies; We offer the Novation familly rooms with a sofa bed for the children who stay for free and can...

Telford, United Kingdom
Reviewed 27 March 2014

as we enjoy our stay here and had a fab time in the swimming pool and the room was comfortable with tv and supple of hot drinks although we did run out and had to go downstairs for more as others at hotel had done also... good selection of food for breakfast and was presented well although my husband had...

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Thank kirsty g
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you very much for your review of your stay. We are pleased that you have enjoyed the bedroom and the leisure facilities. We have taken note of your comments about breakfast. We are sorry to hear that you have seen a rat in the car park. We would like to assure you that we this matter very...

Salisbury, United Kingdom
Reviewed 26 March 2014

Review collected in partnership with Accorhotels.com
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Thank Palmer37
Julian M, Manager at Novotel London Heathrow, responded to this review

London And Beijing Of China
Reviewed 26 March 2014

Review collected in partnership with Accorhotels.com
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Thank Wei L
Julian M, Manager at Novotel London Heathrow, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: €61 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR and Priceline so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5