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Novotel London Heathrow

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Novotel London Heathrow
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2,259 Reviews from our TripAdvisor Community

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Showing 2,040: English reviews
muscat
Reviewed 16 July 2014

I have tried a number of airport hotels around LHR, and this Novotel property is definately a good one. The outside loos as dated as most other hotels this side of the airport, but inside it is quite funky. Contemroary lobby / restaurant / bar / social area and (at least mine was), very nice roomes with modern decor. Cool...

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Helpful?
1Thank gerhard1965
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear gerhard1965, Many thanks for your feedback following your stay at Novotel London Heathrow. We were glad to read your extensive review and mainly to note that you rate us as one of the good hotels in the Heathrow area. It is also a pleasure to hear that you found all our facilities to be pleasant and convenient and that...

Hamilton, New Zealand
Reviewed 15 July 2014

I stayed on a 2 day stopover here. The hotel connects to the airport on the hotel hopper bus and service is very regular and the drive only about 10 minutes. Staff were helpful and firendly and accomodating when I arrived early from a long haul flight. Rooms were comfortable and there was a lounge chair to relax in and...

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1Thank wanderer574
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear wanderer574, Thank you so much for your comments following your stay in our hotel. We are extremely pleased to hear that you had a pleasant experience with us. We hope to see you again soon. Kind Regards,

Sydney
Reviewed 14 July 2014

Room was quite small especially for four people, however was clean and pleasant, if not spectacular. We were especially impressed by the front desk staff who were helpful, friendly and more than willing to go the extra mile for four tired people who arrived to find their travel agent had bungled their booking. We also had the buffet breakfast each...

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Helpful?
Thank Andrea D
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Andrea D, We are very pleased to hear that you have had an excellent stay at Novotel London Heathrow and we are even more pleased to hear that we have provided you with a high standard of service throughout your visit. I thank you for pointing out the delicious breakfast you have had in our Elements restaurant. We hope...

Reviewed 14 July 2014

Stayed here for an overnight on the return from a holiday. We got an excellent online price including breakfast. Reception organised a taxi transfer to Heathrow for our family of four and it was so much easier than using the hoppa bus. We ate in the restaurant and enjoyed the super large pizzas which were excellent value. The design of...

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Helpful?
Thank Ftsre
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Ftsre, Thank you so much for this wonderful review. We are very pleased to hear that you found our hotel to be pleasant to stay in. Thank you also for complementing us on the excellent service provided to you during your stay. We look forward to your next stays. Kind Regards,

Paris, France
Reviewed 9 July 2014

Review collected in partnership with Accorhotels.com
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Thank Mary L
Julian M, Manager at Novotel London Heathrow, responded to this review

London, United Kingdom
Reviewed 8 July 2014

Review collected in partnership with Accorhotels.com
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Thank 509SimonE
Julian M, Manager at Novotel London Heathrow, responded to this review

Vancouver, Canada
Reviewed 8 July 2014

I had low expectations about the hotel because its one of many located around Heathrow in an industrial looking area. We were staying for one night before an early departure from the airport so I wasn't too worried about the quality. The hotel lobby is modern and very inviting. Staff were very helpful and while we didn't try the pool...

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1Thank Damianjt
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Damianjt, Thank you so much for your comments. It is a great pleasure to hear that we managed to exceed your expectations and that you enjoyed our facilities such as the lobby/bar area and also your bedroom. We are even more pleased that you found the staff to be very helpful. We look forward to your next visit. Best...

Manchester, United Kingdom
Reviewed 7 July 2014

Never stayed in a Novotel before but booked this as part of a two day package to nearby Legoland. The family room was not the largest but it was modern, clean and well equipped with a minibar, television, separate bathroom with toiletries and toilet. All members of staff were extremely helpful and courteous and made a fuss over our two...

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Thank Robert G
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Robert G, Thank you so much for this lovely review of your stay at Novotel Heathrow. All the team is delighted that you and your grandchildren have enjoyed staying with us for these two days. We genuinely love to pamper our guests and it is therefore a pleasure to hear that you liked our facilities including the restaurant, the...

Reviewed 6 July 2014

This is a good basic 4* hotel if you have an early flight the next day. Rooms are clean with tea/coffee making facilities and a little pool if you fancy a swim. Free wifi which is really good. Booked the airport Hoppa which didn't show and I had to wait 30 mins for the next one and was 5 minutes...

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Helpful?
Thank Rcmerry
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Rcmerry, Thank you so much for your review. We are glad that you found our hotel to be convenient for your needs and handy before flying from Heathrow airport. We are looking forward to your next visit. Kind Regards,

Mackay, Australia
Reviewed 6 July 2014

By international standards this hotel represents very poor value for money. Although clean and tidy, rooms do not have minibar or in house movies and cost on my last trip 185 GBP. Will need to think very seriously whether I will use this hotel for future London stop overs.

Review collected in partnership with Accorhotels.com
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Thank Rick M
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Rick M, Thank you for your comments regarding your stay. We are glad that you found our rooms to be clean and tidy but we are disappointed that you found your stay not to be of good value. I would like to inform you that you can find the best available rates directly on our website and should you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: €60 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5