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Novotel London Heathrow

Booking.comUS$83*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel London Heathrow
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2,337 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 2,110: English reviews
Reviewed 18 November 2014

I booked this hotel as part of a Legoland package, and was very impressed! I wanted a family frindly hotel where I wouldn't be worried about my kids disturbing others. This was perfect! The bedrooms were clean and well maintained, and our room had a lovely view of the very trendy bar area and restaurant; very unusual! There was no...

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Helpful?
2Thank tracytrot :)
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear tracytrot :), We are delighted by your words of praise regarding following your stay in our hotel. It is a pleasure to hear that you found our hotel to be "perfect". Thank you for pointing out our excellent dinner and buffet breakfast. We look forward to your next visit! Warm Regards,

Perth, Australia
Reviewed 16 November 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank David L
Julian M, Manager at Novotel London Heathrow, responded to this review

Leeds, England, United Kingdom
Reviewed 15 November 2014 via mobile

Everything up to a great standard. Stayed here one night before early morning flight. Convenient shuttle bus, hearty breakfast, and everything in the room spot on. Good free wifi service throughout. Comfortable bed, strong shower. Would recommend.

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Helpful?
1Thank Pete6971
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Pete6971, What a pleasure it is to hear that you found our hotel to be up to standard, that you have enjoyed the room and found the beds to be comfortable. We thank you for recommending us to others. We hope to see you soon. Best Regards,

Budapest, Hungary
Reviewed 14 November 2014

Great hotel with great FO staff, GM was always around and you could feel it on the quality of service as well. Clean, tidy, great hotel for meetings, easy acces to Heathrow. Evening buffet and breakfast selection could have been wider.

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Helpful?
1Thank jzsombi
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear jzsombi, Thank you so much for your comments. It is a pleasure to hear that you found our hotel to be very convenient for the purpose of your stay and that you enjoyed the quality of service provided by the teams. We hope to see you again soon. Warm Regards,

Bognor Regis, United Kingdom
Reviewed 11 November 2014

Review collected in partnership with Novotel Hotels
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Helpful?
2Thank mazzak21
Julian M, Manager at Novotel London Heathrow, responded to this review

Atlanta, Georgia
Reviewed 10 November 2014 via mobile

We stayed 5 days in London and at this hotel. The room was ok, the staff was great and friendly. The restuarant had amazing food, we had a great server but fell to get her name but she provided some of the best service ever. She worked at night.

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Helpful?
2Thank Curtis J
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Curtis J, Thank you very much for your kind review. What a pleasure it is to hear that you found all the staff to be friendly and helpful and that you have been provided with "some the best customer service ever" in our restaurant. I will ensure to pass on your comments to the restaurant team as I am...

East Sussex
Reviewed 9 November 2014

The annual family meet up was held this weekend and the staff at the hotel were extremely helpful, friendly and accommodating with five separate couples and children, each with our own requirements and demands. Rooms were clean, tidy, very quiet and spacious. Only disappointing element was on check out where the cost of rooms booked through an online site was...

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Helpful?
1Thank Paul_Thomas_UK
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Paul_Thomas_UK, Thank you so much for your comment. We are so glad to hear that your stay was superb and that all of your family has enjoyed staying with us. We hope to see you again soon. Warm Regards,

Reviewed 8 November 2014

I arrived at the reception desk ti be dealt with by an extremely rude and obnoxious receptionist who was adamant that my booking via booking.com was incorrect for early book in was free of charge. If there was an error in communication I can deal with that but when youre knackered after a 7 hour night flight the last thing...

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Helpful?
2Thank theinterestingone
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear theinterestingone, I thank you for your feedback but I was disappointed to hear that your stay was not at your satisfaction, please allow me to express my sincerest apologies. I would like to inform you that the normal check-in time is of 2pm and I am glad that the team managed to give you a room early at 9.30am....

Peterborough, United Kingdom
Reviewed 7 November 2014

Got a very good deal for my 1 night stay and only a 5 minute drive to long stay parking. Very comfortable room, comfortable bed and nice bathroom. Everything nice and clean and well maintained. Good room service menu and good service. Reception staff friendly and helpful and even offered a choice of room. Would definately stay again.

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Helpful?
1Thank awayagainBen
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear awayagainBen, Thank you so much for your comments. We are glad tyo hear that you found the room to be comfortable and clean but also that you enjoyed the room service and the service provided by the teams. We look forward to your next visit. Kind Regards,

Reviewed 6 November 2014

Stayed at the hotel at the start of half term as we had an early flight the next day. Our receptionist was outstanding, I'm just sorry I don't remember her name. She made us feel welcome and was doing her upmost to engage with our son. The room was large, clean and airy. Lovely shower. We ate in the restaurant...

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Helpful?
Thank henrydude
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear henrydude, Thank you so much for your wonderful comment following your stay with us. What a pleasure it is to hear that you found everything you need and that the staff made all the difference by being so friendly with you and your family. We look forward to your next visit. Kind Regards,

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: €66 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
37 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“family suites were ideal for family of 4 with young children age 10 and 9”
mrsredmoid, 14 May 2017 | Read review
“phone ahead to make sure your room is ready do not beleive the 2pm check in availability stated”
451graemew, 3 May 2017 | Read review
“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
5 of 5
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