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Novotel London Heathrow

Expedia.comUS$104*
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Certificate of Excellence
GreenLeadersBronze level
May 7 May 8
1 room 2 adults 0 children
US$120*
US$104*
US$120*
US$103*
US$120*
US$104*
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Novotel London Heathrow
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2,302 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 2,076: English reviews
Liverpool, United Kingdom
Reviewed 30 October 2014

Having read the reviews before booking I was sure we would not be disappointed with this hotel of which we wasn't. The hotel foyer is really smart and modern and is only beaten by some of the best hotels I have visited. The check in can be long we did not wait too long to be honest but seen a...

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Helpful?
Thank kevolivblue
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear KevinBlue, Thank you for your words of praise on our hotel and for recommending us to others. We are glad that you enjoyed your first experience and that you intend to return. We have taken note of your comments regarding the restaurant and the beddrom and these will be very useful to us. We look forward to your next...

michigan
Reviewed 27 October 2014

My room didn’t quite match the impressive entrance lobby but was clean and comfortable in a modern Euro-style. The bathroom was very good – clean and had a good shower. I do want to mention two things I liked particularly: the bed seemed exceptionally comfortable, and the staff were all very courteous. I’d like to give a particular shout-out for...

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Helpful?
Thank MIfamilyguy
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear MIfamilyguy, We are grateful to you for this wonderful review. Thank you so much for mentionning the comfortable beds and the great service that you have received fron Shemal in the bar. We will ensure to pass on your comments to her as we too believe that she is doing great. We look forward to your next stays. Best...

Livorno, Italia
Reviewed 27 October 2014

A good hotel expecially for business trip purpose. All services are good and it's interesting to have the bar available for eating up to 1 am. The only remark about the printer of the internet access that did not work and did not allow me to print my boarding card.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 19Tony1959
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear 19Tony1959, Thank you for your review of your stay. We are pleased to hear that you have enjoyed our late night bar. We hope to see you again soon. Best Regards,

Henderson, Nevada
Reviewed 25 October 2014

Upon entering the Novotel you should be duly impressed with lobby/lounge...beautiful in that the bar area sits under a towering overhead glass ceiling and it is beautifully decorated with comfortable seating. Registration went quickly and the staff was very helpful with printed out directions to Car Rental Return. The room was your typical hotel sized queen-size with sofa bed. There...

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Helpful?
Thank Chris K
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Chris K, Many thanks for your feedback following your stay with us. We are glad that you have enjoyed most aspects of your stay including the room, the public area, the service, and the bed. I can also confirm that we have taken note of your other comments and these are already very helpful to us. We are looking...

Braintree, United Kingdom
Reviewed 24 October 2014

When we arrived the welcome was not expected since we are a Accor Club member. The room is very dated with a separate toilet but no hand basin in the toilet room. Bed was terrible, sagged and was stained on the mattress. Complained to the room manager who suggested they knew about it as they had a programme of replacement...

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Helpful?
1Thank DonandRich
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear DonandRich, Thank you for your review of your stay. I was disappointed to hear that the mattress was not at your satisfaction therefore please allow me to apologise once again for this inconvenience. Our mattresses are memory foam and designed to mould to the form of your body for better comfort. Please feel free to contact me directly should...

Calgary, Alberta
Reviewed 23 October 2014

The check in here was the best I have ever encountered.They even printed my boarding cards for me. Our evening meal was very good,as was the buffet breakfast. Would recommend this for an airport stay.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Valerie P
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Valerie P, Thank you for commenting on our hotel and for recommending us to other. What a pleasure to read that you have experienced the best check-in in our hotel. It is also great to hear that you have enjoyed your evening meal and your breakfast. We hope to see you again soon. Warm Regards,

Australia
Reviewed 21 October 2014

We chose this hotel as it was handy to London Heathrow airport and far enough away to avoid airport noise. The bar and restaurant were good for a late evening arrival and breakfast was also good. The negative was no dedicated hotel shuttle bus, airport hotels shuttle bus 30 minutes wait. We took a taxi next morning and cost about...

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Helpful?
Thank Robert M
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Robert M, Thank you so much for your review. We are glad to hear that you have enjoyed your stay and that you found the bar and restaurant to be very convenient for evening meal and for breakfast. We look forward to your next visit. Warm Regards,

Deming, New Mexico
Reviewed 18 October 2014

This hotel is not five star, but it is close to the airport. Taxi is always nearby to take you to airport. It is clean, and the staff was very helpful. they do not provide power adapters or converters like other hotels we stayed at in Europe. Least expensive for us near airport.

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Helpful?
Thank crazy10
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear crazy10, Thank you for your review of your stay with us. We are glad that you found the staff to be very helpful and the hotel to be clean, but I was disappointed that we could not provide you with an adaptator which is generally always available from reception. I would like to inform you that Novotel London Heathrow...

Yorkshire, United Kingdom
Reviewed 17 October 2014

My adult son and I stayed here on the night before flying out on holiday and the night getting back. The stay included parking. This is a great hotel for ensuring a relaxed start and end to a holiday. Not to mention great value for money. Ask reception to book you a taxi to the airport only £16 to T5....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank LittleCasino
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear LittleCasino, Thank you so much for your review and for recommending our hotel to others. We are so pleased that your experience was good in all aspects and that all the staff you came across provided you with a high and friendly level of service. It is also a pleasure to hear that you liked the restaurant for dinner...

Nottingham UK
Reviewed 17 October 2014 via mobile

My friends and I spent the night here before our flight from Heathrow to JFK We booked a family room as there was 4 of us and the room had 2 double beds and was big enough for 4 ladies and 4 large suitcases. We ate in the hotel that evening and we're happy with the food although the hotel...

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Helpful?
Thank Cliffo03
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Cliffo03, Thank you so much for this great comment. We are glad that you intent to use our hotel again since your first experience was a great one. We look forward to your next visit, and hope you will enjoy our hotel even more with its brand new bar and renovated public areas. Best Regards,

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May 7 May 8
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: €73 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotwire, Priceline, ACCOR, Hotels.com, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
marcelot845, 10 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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