We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Novotel London Heathrow

Booking.comUS$83*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Novotel London Heathrow
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,337 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Novotel London Heathrow
See the most recent reviews
Showing 2,110: English reviews
Banstead, United Kingdom
Reviewed 6 days ago NEWvia mobile

Nice clean hotel in good location. Quiet. Great food. Service at front desk not great from Rio he was a very abrupt man but the new girl was lovely. Beds lovely and comfortable and well appointed rooms, conference rooms were good - high standard and food was excellent throughout. My only issue was the safe that managed to go to...

 Report
Helpful?
Thank sukie2000
Reviewed 6 days ago NEWvia mobile

I've been staying here for work nearly every other week for 3 nights. It's been slowly getting shabby and need of a refurbishment in areas. The food menu is too small if you are here regularly. Service is slow as they change staff like underware. It's ok if you are staying just the night.

 Report
Helpful?
Thank Jo R
Swansea
Reviewed 1 week ago

Very warm and friendly reception and efficiently dealt with finding an alternative room with a walk in shower. The two young ladies, one named Kaneira and Usha, were exceptional good and it was noticeable how well they dealt with guests The service for the evening meal was extremely slow but the food we had was very good..

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Aber1931
Reviewed 1 week ago

I was travelling with my two elderly parents after an intercontinental flight, and my father needed wheelchair assistance. The hotel staff were excellent, and changed our booking so that we would have not one but two ground floor rooms with an interconnecting door (so we effectively had an apartment for the night!). We had a very comfortable stay there. What...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank andysS4058WC
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Pre flight stay . Very handy location a few minutes away from terminal 2 .Very tasty meal with a welcoming chat offered by Sandra. Modern decor of hall and room with very comfortable beds. Welcoming bar well furnished with local drinks

 Report
Helpful?
Thank A TripAdvisor Member
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear Jenny M, Thank you for taking the time to review Novotel London Heathrow Airport. We are delighted to hear that you were pleased with your stay with us. We are glad that we were able to provide you with everything that you needed for your stay and that you had a pleasant dining experience. We would also like to...

Chepstow, United Kingdom
Reviewed 1 week ago

Very handy hotel for staying, prior to flying from Heathrow. Good value for money. Rooms are a good size and beds very comfortable. The free wifi service has always worked well on stays here. Quick and easy check out facilities and good staff.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Jenny M
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear Jenny M, Thank you for taking the time to review Novotel London Heathrow Airport. We are delighted to hear that you were pleased with your stay with us. We are glad that we were able to provide you with everything that you needed for your stay and that you liked your room and comfortable bed. We would also like...

Reviewed 2 weeks ago via mobile

Absolutely amazing hotel and loved it! I needed a hotel for 2 nights in an emergency, booked for the weekend at 5 PM and arrived at the hotel at 6 PM to check in. The hotel is located directly off the Junction 4 of the M4 and is around a 10 minute drive from Heathrow Airport Terminal 2 and 3...

 Report
Helpful?
1Thank Mohammad I
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear Mohammad I, Thank you for taking the time to review Novotel London Heathrow Airport. We are absolutely delighted to hear that you loved our hotel and that you found us amazing! We are glad we were able to provide you with everything you needed for your stay and please be assured that we have taken your comments on board...

Reviewed 2 weeks ago via mobile

Went here with my wife and 3kids. Had to book 2rooms for us. Rooms are smal but clean Restaurant ok but not great Staff ok but nothing extra. I had to ask for my free drink voucher (platina member). But if you have an early flight from heathrow its a decent enough hotel.

 Report
Helpful?
Thank Henrik R
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear Henrik R, Thank you for taking the time to review Novotel London Heathrow Airport. Firstly my I take this opportunity to thank you for your continued loyalty to Accor. This is of course not the type of service we aim to deliver to any of our guests, especially our most elite. We are however glad that you found our...

London, United Kingdom
Reviewed 2 weeks ago

Stayed in a hotel for a night. The room was clean and decent size, staff was helpful and the food was good. Kindly note this is sort of business hotel and not a luxury hotel so please do not have high expectation

 Report
Helpful?
1Thank prashar18
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear prashar18, Thank you for taking the time to review Novotel London Heathrow Airport. We are delighted to hear of your most recent experience with us. We are glad we were able to provide you with everything you needed for your stay. We would also like to thank you for your kind words and compliments regarding our staff. Thanks again...

London, United Kingdom
Reviewed 2 weeks ago

Stayed here for one night after arriving at Heathrow. Receptionist was friendly on arrival. The room was fine. The bar was right in he centre of the ground floor and very lacking in atmosphere. The bar staff were slow and it really wasn't a place to linger. Next morning, the receptionist were unhelpful and wouldn't help find an adapter. The...

 Report
Helpful?
1Thank JamesOwen
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear JamesOwen, Thank you for taking the time to review Novotel London Heathrow Airport. We are pleased to see that you found your check in experience friendly and that your room met your expectations. We are however sorry to hear of the rest of your experience with us. Please be assured that our Food and Beverage Manager shall be informed...

411 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (320)
Viewed
Dining (20)
Viewed
Room/Suite (78)
Viewed
Bathroom (38)
Viewed
Hotel & Grounds (42)
Viewed
View from Room (7)
Viewed
Pool/Beach Area (7)
Viewed
Family/Play Areas (8)
Viewed
Other (120)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (91)
Viewed
Room/Suite (32)
Viewed
Hotel & Grounds (14)
Viewed
Bathroom (2)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (25)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near West Drayton
0.2 km away
Crowne Plaza Hotel London-Heathrow
1.9 km away
Hyatt Place London Heathrow Airport
1.8 km away
Leonardo Hotel London Heathrow Airport
Show Prices
Show Prices
Show Prices
2.1 km away
Renaissance London Heathrow Hotel
2.9 km away
Premier Inn London Heathrow Airport (Bath Road) Hotel
1.9 km away
Ibis Styles London Heathrow Airport
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: €66 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Priceline, ACCOR, Hotwire, Travelocity, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and Hotel.de so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
37 questions
Ask a question

See all questions (37)

Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“family suites were ideal for family of 4 with young children age 10 and 9”
mrsredmoid, 14 May 2017 | Read review
“phone ahead to make sure your room is ready do not beleive the 2pm check in availability stated”
451graemew, 3 May 2017 | Read review
“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
5 of 5
Booking.com
US$83* /night
View Deal
HotelQuicklyUS$98
Orbitz.comUS$83
Hotels.comUS$83
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates