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Novotel London Heathrow

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Novotel London Heathrow
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2,193 Reviews from our TripAdvisor Community

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Showing 1,977: English reviews
Stavanger, Norway
Reviewed 6 days ago NEW

A nice hotel with a great first impression and warm/calm atmosphere. Nice relaxing bar in the lobby area, which showed the footy, which was great. When we first arrived, even though I had written it in the order, they had not put a baby cot in the room and we were also told of a problem with delivery of bed...

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Helpful?
2Thank Marc D
Port Douglas, Australia
Reviewed 1 week ago

The only thing good about this hotel was a staff member in reception that only been they 2 weeks, very friendly. The pictures looks like a new modern hotel, in fact old and tied hotel. Food totally rubbish something you find in a canteen 21 ponds for a buffet that is not worth 5 pounds . Breakfast is not any...

Review collected in partnership with Accorhotels.com
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1Thank InflightDiamondInSky
Brisbane
Reviewed 1 week ago

After reading recent review did not check in on line so arrived and met Ben. So helpful. Got room very quickly and were warned a party was on that night so noise may occur. Luckily I carry ear plugs so not a problem for me. Read to use key card with elbows to front but Ben also did tell us....

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Thank RufusBrisbane
London, United Kingdom
Reviewed 1 week ago

Fairly clearly fantastic staff. teh manager made us feel very welcoming and ensured that every thing we needed was taken care off. quick check in after a very long flight !! and great breakfast ! had real Cumberland sausages

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Helpful?
Thank Melissa1989Nikita
Faversham, United Kingdom
Reviewed 1 week ago

Stayed here for 4 nights. This is a fairly small hotel, with small but comfortable rooms. Half of the rooms overlook the interior restaurant area --so no daylight in the room (not so good) Breakfast was a buffet but not hot and items (like fried or boiled eggs) did not appear regularly ( and cost is £17!) Other minor issues...

Review collected in partnership with Accorhotels.com
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Thank urqy
Walsall, United Kingdom
Reviewed 1 week ago

Stayed here prior to a flight with parking for the duration of the holiday. The parking was packed with cars parked everywhere - not in gaps. It was difficult to find a space. The room was dated and not particularly well equipped. Bathroom was basic and a separate room for the toilet. Check in was slow due to low numbers...

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Helpful?
1Thank David C
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear David C Thank you for your comments, I am disappointed to hear that you found the stay average, I will share your comments with all relevant departments. We hope to be given the chance to better serve you Regards

Reviewed 1 week ago

Average hotel. Nice Hall, small rooms. Management of the restaurant and breakfast room needs improvement. Bus links to the airport, not free. Tickets can be purchased at the hotel (about £ 4.5). Pool and local dressing room need improvement about facilities and hygiene. Staff not very friendly or helpful ...

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Helpful?
1Thank Corvallis68
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Corvallis68 Thank you for your feedback, I have spoken to the relevant departments, please rest assured we have taken your comments on board as we strive for guest service excellence. We hope that you give us the chance in the near future to better serve you. Regards

London, United Kingdom
Reviewed 1 week ago via mobile

Hard to know where to start here. I have stayed here probably ten times previously and it's been absolutely fine and in general I am a fan of the Novotel product but last night's stay was a disaster. In the morning I was invited to check in on line which was a new feature for Novotel. I tried but a...

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Helpful?
2Thank John B
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear John B Thank you for your review, I have been really disappointed to hear that from the time of booking and until you checked out your experience was not at all positive. I have addressed all aspects of your review with all team departments, There was a clear lack of communication and we could of easily handled the situation...

San Francisco, California
Reviewed 1 week ago

First off, I just needed a room for our family (2 adults and 2 young children, age 3 and 4). I was IMPRESSED with the lobby.Clean, an AMAZING kids play area with everything you can imagine (blocks, a computer table where you can color). The staff were really nice too. The beds were comfortable the amenities were perfect. The breakfast...

Review collected in partnership with Accorhotels.com
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Thank Rebecca B
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Rebecca B Thank you for you for you IMPRESSIVE and AMAZING review. It is with great pleasure to review such great feedback about your stay with us, I will share your comments with all team members. I am sure this will give them the confidence and fulfillment to strive to achieve greater guest satisfaction. Once again thank you for...

Ipswich, United Kingdom
Reviewed 1 week ago

I must admit that I don't like airport hotels, they're often too impersonal. But, for practical reasons, I chose to stay at the Novotel at Heathrow so that I could attend a meeting. I was really surprised that the relaxed atmosphere - it wasn't like an airport hotel at all. The staff were very welcoming, the bar staff were a...

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Helpful?
Thank anthony w
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Anthony w Thank you for your review, I am really glad to hear that you found the Hotel better than expected. We pride on the team being friendly and welcoming. Just to let you know we are in the process of changing the Restaurant menu and will be adding a variety of dishes. We thank you for your feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: €57 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, ACCOR and Travelocity so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
32 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
“Perhaps ask for a quiet one (end of corridor).”
 of 5 bubbles BrianH618, 4 Jan 2017 | Read review
“i would say: lower the floor lesser the noise from those jet engines”
 of 5 bubbles EYESCUBE, 1 Jan 2017 | Read review
“Executive room or suite”
 of 5 bubbles 304lekana, 26 Nov 2016 | Read review
“If you don't mind walking a long hall, ask for a higher floor and in the back of the hotel.”
 of 5 bubbles JonatheTravelerT, 15 Nov 2016 | Read review
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