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Premier Inn London Hayes, Heathrow Hotel

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#8 of 12 Hotels in Hayes
Certificate of Excellence
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Premier Inn London Hayes, Heathrow Hotel
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412 Reviews from our TripAdvisor Community

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Showing 410: English reviews
Hebden Bridge, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 days ago NEW via mobile

Overnight stop on a 4 day business trip. Use this chain as they have baths. Nice to have a good soak after a day travelling. The restaurant next door is great, filled with locals as well, which is a good sign. Good food as a bonus. Breakfast staff need to up their game though. Service is too slow.

Thank jacquelinehargreaves
Manchester, United Kingdom
1 review
Reviewed 5 days ago NEW

They need to improve their level of service and fulfill the commitments they make with customers. My booking was all messed up although we had spoken to the manager week before arrival as it was a group booking but on arrival my rooms were double instead of family rooms.

Review collected in partnership with premierinn.com

Thank saleem870
WhitbreadHotels, Premier Inn Team at Premier Inn London Hayes, Heathrow Hotel, responded to this review

Hi there Thanks for taking the time to share your review. I'm sorry to hear of the mix up with your booking and I would like to get this picked up with the team. I have sent a private message in order to obtain your booking details so we can get this looked into. Kind Regards Amy More 

Teignmouth, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 week ago

Stayed for2nights lots of contractors staying maybe due to scafolders advert on tv but lot of noise after returning from next door public house lots of door slamming late at night... good breakfast lovel staff nice reception staff

Thank arrowrider
London, England, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

So me and my partner visited this Premier Inn and were please but there are a few things they could do better. The free wifi is rubbish. The entrance is not clear at all. But what they do well is important. Comfy bed Clean room Spacious room Well priced. So the summary. It's ok but no thrills

Thank Marcio A
Sheffield, United Kingdom
Level Contributor
244 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 weeks ago via mobile

A lot more tired that most premier inns and the bathroom was ridiculously small. The fourth bed was like sleeping on a park bench and the receptionists were pouncing on you to see if you were ready to check out when I went to the car - at 8am! Really lets the entire chain down.

Thank Kingofgeography
WhitbreadHotels, Premier Inn Team at Premier Inn London Hayes, Heathrow Hotel, responded to this review

Hi there, Thanks you for your review. It's disappointing to hear that you were let down by the quality of the hotel. At Premier Inn we hope for our guests to enjoy their time within a clean and comfortable environment and I apologise that this wasn't the case for you. We do have a rolling refurbishment plan in place for... More 

Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago via mobile

Bit of a pain to find the car park entrance and you have to get a ticket to put in your car. Staff were friendly and late checkout at 12 is good. Room clean etc just had noisy people upstairs! Couldnt hear any noise from outside and good blackout curtains.

Thank William P
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 weeks ago

I have avoided this Premier Inn in the past because of the reviews but lately they have improved so we thought we would give it a try and we will definitely go back. The 140 bus route is outside the hotel and we never had to wait longer than 6 mins for a bus, most of the time it arrived... More 

Review collected in partnership with premierinn.com

Thank MorayTraveljunkie
Coventry, United Kingdom
1 review
Reviewed 3 weeks ago

I could not get even water from the beefeater, I tried to ask two people from the beefeater and they just where not interested, so we decided to go to McDonalds for breakfast instead. Also my wife check out two early has she was not very happy with this and my son. I was very upset with the service from... More 

Review collected in partnership with premierinn.com

Thank gurjits344
Newcastle upon Tyne, United Kingdom
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago

Large clean fresh room. Meal deal was perfect for dinner and breakfast. Staff were lovely and close enough to Heathrow for a hassle free overnight before our long haul flight. Super price too, book well in advance to get the best price.

Thank Vegas-Queen666
London, United Kingdom
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 October 2016

This is great value for money. The service is amazing, truly every member of staff whether at the front desk or a member of the cleaning team was friendly and helpful. I would recommend the Premier Inn Hayes just on that basis. We had a top floor room (228) away from from the stairs to reception so it was super... More 

Thank Ben W

35 photos of this hotel

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Management photos: Courtesy of the property manager

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  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Paid Wifi
  • Free Parking
Official Description (provided by the hotel)
Twenty minutes from the airport and handy for heading to up to RAF Northolt or over to Wembley ... more   less 

Additional Information about Premier Inn London Hayes, Heathrow Hotel

Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: €57 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Hayes, Heathrow Hotel 3*
Number of rooms: 86
Reservation Options:
TripAdvisor is proud to partner with Agoda, Premier Inn, Booking.com and Priceline so you can book your Premier Inn London Hayes, Heathrow Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn London Hayes, Heathrow Hotel Greater London
Hotel Style:
#2 Family Hotel in Hayes
#5 Romantic Hotel in Hayes
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Hayes, Heathrow Hotel staff and other travellers.
6 questions
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Questions? Get answers from Premier Inn London Hayes, Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport hotel good parking just lots of contractors as guests noisy”
 of 5 bubbles arrowrider, 23 Nov 2016 | Read review
“Top floor rooms are quieter, if you ask they will put you at the end of the corridor that is away from the stairwell. Room 228 was good.”
 of 5 bubbles 346BenW, 17 Oct 2016 | Read review
“Don't leave the window open! You will regret it as its bloody noisy outside!”
 of 5 bubbles LennyB75, 5 Oct 2016 | Read review
“No tip - my room was very quiet, though not too sunny.”
 of 5 bubbles L4433JXterryc, 22 May 2016 | Read review
“upstairs are quiter but no lift”
 of 5 bubbles 22Atomic, 11 Jan 2016 | Read review
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