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Holiday Inn London - Heathrow Ariel

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1,437 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,339: English reviews
Llantilio Crossenny, United Kingdom
Reviewed 11 September 2015

I used to stay at one of the other Holiday Inns at Heathrow on a fairly regular basis whilst travelling abroad. However this particular site (Sipson Road/Bath Road) has been sold to another hotel chain. As a consequence I booked into this Holiday Inn, further along Bath Road, known as the Holiday Inn Ariel. The service at the hotel was...

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Helpful?
Thank Steve522014
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Steve522014, Thank you for taking the time to tell us about your experience at our hotel. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. We apologize for the disappointments you had with your room accommodations. We also regret to learn that we fell below...

Gloucester, United Kingdom
Reviewed 11 September 2015 via mobile

We stayed here prior to flying to LA and didn't and want to risk missing our flight. The hotel was very nice, my Mum is disabled and required and accessible room which was huge. The rooms were clean, well equipped and the staff were friendly. We also ate our evening meal there. The food was very nice and not badly...

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Thank Pashie78
Evesham, United Kingdom
Reviewed 11 September 2015 via mobile

Much better stay than previously. The trick is an even number room on the third floor as this means an outside room. Some colleagues did not have the same quality rooms on the inside as I did last time so it is a bit hit and miss. Service excellent. Really pleasant helpful staff especially Curtis on the bar. Better impression...

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Thank Lwatson1970
Agra, India
Reviewed 10 September 2015

Stayed here for the first time. The earlier Holiday Inn where I usually used to park myself is now Leonardo and I was used to "space". This one has tiny rooms and is probably best for a short stay. Did not experience anything bad BUT I did feel claustrophobic, which is rare with me. May be I should have chosen...

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1Thank Shabd
Milford, Ohio
Reviewed 10 September 2015

I have stayed in many Holiday Inns and this one is the worst anywhere. The rooms are very noisy, the air conditioning didn't work, the internet slow as molasses, the machine to get tickets for transport to the airport was broken, the elevator always thought it was on the 3rd floor going down, the and the staff was reluctant to...

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1Thank Peakperformer56
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Peakperformer56, Thank you for taking the time to write a review of our hotel. I deeply apologize for any inconvenience you may have experienced during your past stay. I would love the opportunity to regain your faith in us. In an effort to obtain more information, I have sent you a private message with the hopes that you will...

Las Vegas, Nevada
Reviewed 9 September 2015

This was a rest day between long flights and it was just great. The hotel allowed an early check in and we went for a much needed nap. When we awoke we decided to try a nearby pub they recommended for a meal. The rooms are small but clean and adequate. Service was good and the hotel well located for...

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Thank travelermi
Paris
Reviewed 9 September 2015

This is obviously a place that is making money with people who do not come back. The place is not very fresh nor very clean ... the rooms are ok but nothing special ... the beds are ok and it is overall quiet. The most irritating is the poor front desk service. On day 1 we order a cab at...

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Thank Xavier75Paris
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Xavier75Paris, We welcome feedback especially from our valued guests like you. I am sincerely sorry for the unsatisfactory service you received during your stay. Please know that we will look into this and appropriate action will be taken. Despite your disappointment we do hope that you would choose to stay with us again so we can show you the...

Sydney, Australia
Reviewed 8 September 2015 via mobile

We arrived at terminal 4 and went to collect the rental car from Avis and preceded to the hotel arriving at 24.00hrs after some delay with luggage,only to find no porters so I use a trolley to take our luggage to our room,the next day we had to change rooms so I brought our luggage down and put it in...

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Thank Bond00798
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Bond00798, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the shortage of staff during your stay. We will look into this concern. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or...

East Sussex, United Kingdom
Reviewed 7 September 2015

I had an early morning flight from Heathrow and this hotel was a great location. Easy access to the airport - only 10 minutes from Terminal 3. Room was a good size and very clean. Nice bar and restaurant . Good value for money.

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Thank Brian C
Ipswich, United Kingdom
Reviewed 1 September 2015

Called in here for Breakfast after flying back from Malaysia. The car park was free for 30 minutes and then £12 after which seemed a bit steep. The breakfast was ok with a fairly good choice. Hot drinks have to be obtained from a waitress. The first cup of coffee was offered when I arrived but service was not so...

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1Thank Caverkat
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Champagne 1, Thank for your complimentary review regarding your stay with us. Our staff take great pride in truly delivering a great guest experience. We hopw you visit us again. Sincerely Stephen Brown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: €67 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an airport view if you like watching planes”
 of 5 bubbles stellamaher, 2 Dec 2016 | Read review
“ask for a decent sized room”
 of 5 bubbles jennyf436, 23 Nov 2016 | Read review
“Awayt from the lift”
 of 5 bubbles KINGSB364, 9 Nov 2016 | Read review
“Noise level was zero.”
 of 5 bubbles BrigittaH_13, 4 Nov 2016 | Read review
“Third floor are more new rooms but really small”
 of 5 bubbles petrost694, 19 Oct 2016 | Read review
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