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Holiday Inn London - Heathrow Ariel

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1,438 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,340: English reviews
Melbourne, Australia
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 September 2015

Senior reception staff and maintence and cleaners are all very nice and helpful. However, it does not make up for being very poor value for money ridiculous prices, higher than advertised at booking, for a very basic room overlooking a car park. I have stayed at many Holiday Inns and IHG hotels around the world is this is by far... More 

Helpful?
1 Thank likabreak
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear likabreak, Thank you for posting a review. We would like to apologize for failing to meet your expectations. and for your disappointing guest experience. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please feel free to contact me directly so we can talk . Once... More 

Cholsey, United Kingdom
Level Contributor
430 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 29 September 2015 via mobile

Ive stayed here a couple of times recently before/after flights and had excellent experiences both times. Great location for all terminals- the free TFL buses stop across the road and take 5 mins to T1/2/3 or 10 mins to T5. Parking is available on site and is comparatively cheap for the area. Staff friendly, rooms clean and spacious with comfortable... More 

Helpful?
Thank AlexJ262
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear AlexJ262, Thank you for taking the time to place your review, I am pleased to hear you enjoyed your stay with us and found the staff friendly. We hope you will visit us again. Sincerely, Stephen Brown More 

Perth, Australia
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 September 2015

What I needed was a bed and a shower before flying out. The room was VERY small. It was a double as I booked this for myself I wanted a little extra room. It was VERY hard to even get my suitcase through the door!! Would I stay here again, only if it was the only room available! It was... More 

Helpful?
1 Thank Deanna39
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Deanna39, Thank you for taking the time to review our property. I am pleased to note that you found the rooms clean and of good standard. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable that you... More 

Gosport, United Kingdom
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 September 2015

The last thing you want to be told at 2 o'clock in the morning when you have a confirmed booking, is that the hotel does not have a room for you. This seems to be the norm for Holiday Inns and me, or is it just me? This is the second time this has happened to me, albeit the last... More 

Helpful?
Thank avirips
Felixstowe, United Kingdom
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 September 2015

Stayed here on my reward nights points, as I had an early flight. Easy-ish to get to from the terminal, as I arrived by the Underground, you just need to find the Hotel Hoppa bus service, which is poorly signposted in Terminal 3. But now I know, it'd be easy, but at the time it was frustrating. Nice quiet room,... More 

Helpful?
1 Thank maviczap
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Maviczap, Thank you so much for your review of our hotel. I was pleased to read you a good stay even though it was for 1 night only. We hope you will visit us again Sincerely Stephen Brown General Manager More 

Sweden
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 September 2015

We stayed overnight waiting for a flight and it was O.K for that short stay. The decor is quite tired but it looked quite clean though there were little bits on the floor in the elevator and hall. There were quite a few messy half eaten food trays left outside doors in the hallway which did not give a good... More 

Helpful?
Thank justusSweden
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear justusSweden Thank you for your candid review. I apologize that your recent stay did not meet expectations with your room. I was pleased you had a good meal in the restaurant and the service was fine as was reception. I will share your comemnts with our team so that we can continue to improve our services. We do hope... More 

Prague, Czech Republic
Level Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 21 September 2015

I usually stay overnight at a Heathrow hotel before a flight the following morning or early afternoon. I have been using Holiday Inns for quite a few years here. The one I favoured had been taken over by another chain so decided to go with the Ariel where I stayed a few years ago. The check in went fine and... More 

Helpful?
Thank Wilma S
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Wilma S, Thank you for you valuable feedback. My sincere apologies I would appreciate the opportunity to restore your confidence in Holiday Inn. I know you are returning in Spring 2016 perhaps you could contact me directly for your future booking & I will be more than happy to make the necessary arrangements. Sincerely Stephen Brown More 

South Hampton, New Hampshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 September 2015

This is a beat hotel with an above expectations regarding breakfast very very good as was the friendly staff. Monica was extremely efficient and very helpful at all times, what a difference this kind of service gives to the overall impression of a great hotel.Will certainly be back again. Have been telling family and friends about it.

Helpful?
2 Thank Andrew3498
Johnstone, United Kingdom
Level Contributor
216 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 13 September 2015

I last stayed here in 2012 and found myself back here as a mix up at another hotel meant i had to book here at the very last minute. The room was old, unmaintained and in dire need of refurbishment. This whole place really feels like it needs a head to toe refurbishment. Staff were Ok but lacking in number... More 

Helpful?
1 Thank PMACCA
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear PMACCA, We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. Please accept our apologies for the issues you had with the condition of the rooms. All of our reviews are evaluated by management, and your review is no exception. The feedback we receive from our valued guests, like you, enables us to... More 

Atlanta, Georgia, United States
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 September 2015 via mobile

Nothing to write home about but if are looking for a cost-effective decent place near Heathrow with a good bed, good shower and restaurant that stays open late for dinner and opens early for a hearty breakfast, this is it! Shuttle bus to Heathrow for £4.50 is reliable and way less expensive than a taxi though it takes a bit... More 

Helpful?
3 Thank Cheryl G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: €67 - €128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an airport view if you like watching planes”
 of 5 bubbles stellamaher, 2 Dec 2016 | Read review
“ask for a decent sized room”
 of 5 bubbles jennyf436, 23 Nov 2016 | Read review
“Awayt from the lift”
 of 5 bubbles KINGSB364, 9 Nov 2016 | Read review
“Noise level was zero.”
 of 5 bubbles BrigittaH_13, 4 Nov 2016 | Read review
“Third floor are more new rooms but really small”
 of 5 bubbles petrost694, 19 Oct 2016 | Read review
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