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Holiday Inn London - Heathrow Ariel

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1,438 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,340: English reviews
Reviewed 4 weeks ago via mobile

A pretty standard concrete box-style hotel in the airport catchment area. What impressed me about the Ariel is the staff and service. They were, without exception, polite, proactive and helpful irrespective of the request. With a car park, free wifi, and a restaurant it's functional for the business traveller or and overnight stay before flying out. Clean, comfortable, and fully...

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Helpful?
Thank Timothy N
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Timothy, Thank you for your review! I am happy that you have had a great stay with us due to our functionality and our great staff we have working here! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Reviewed 4 weeks ago

While the hotel could use a bit of a modernizing facelift (as others have noted, and which looks to be coming next year), the staff makes up for the lack of notable decor. Very friendly and accommodating employees...and the restaurant/bar is actually very good. Room size is adequate; good amenities; very clean...and there is little problem with the sounds of...

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Helpful?
Thank Andy P
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Andy, Thank you for your review! I am happy that you have noticed our great staff here and what a difference they make! A refurb is imminent in the New Year, which we are all looking forward too! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Cape Town, Western Cape, South Africa
Reviewed 4 weeks ago

I was there for one night, treated like a queen. Got a 20% discount and the room was very neat, clean and organised. There was soap, shampoo and body wash in the bathroom, which I had just chucked out, because I was going home. Food was also excellent. Definitely recommend it. View was onto the landing strip about 200m away...

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Helpful?
Thank Brigitta H
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Brigitta, Thank you for your review! I am happy that you have had a great stay with us due to being 'treated like a Queen'! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Geraardsbergen, Belgium
Reviewed 2 November 2016

Overall good experience with very friendly employees. No major negative stuff although some parts of the hotel could use a minor facelift, like my badroom and the hallways. A few negative points, noise of the cleaning personnel since they had their storage across my room and very slow free wifi which is really a problem when you are there for...

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Helpful?
Thank StephDes76
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Stephen. Thank you for your review! I am happy that you have managed to have a good experience despite the few issues you faced regarding the condition of our hotel. We are due a refurb in 2017 so hopefully this will solve those problems. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Bristol, United Kingdom
Reviewed 2 November 2016

Staff very friendly and helpful throughout. Stayed in Executive room which was a good size with good amenities and very clean. Bed was very comfortable and room was extremely quiet given proximity to the airport. Hotel was very busy as you would expect being near the airport. Breakfast also good. Hotel could do with an revamp/update which I understand is...

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Helpful?
Thank JCB885
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that you have had a great stay with us due to our friendly staff and comfortable rooms. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Reviewed 1 November 2016 via mobile

I checked in today and was well received with a fast and courteous check in. That's where the good stuff ended. Was informed they have no gym but they have an arrangement with the Crowne Plaza, and a free taxi would take me there. The idea of donning shorts in October and depending on Taxis for a visit to the...

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Helpful?
Thank Bruce H
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Bruce, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to the size of our rooms and lack of a gym. Unfortunately due to our unique ring shape, our inner rooms are smaller than average although these do provide a quieter room with being so close to Heathrows Runway....

London
Reviewed 31 October 2016

II stayed here for two nights, perfect location for Heathrow. The room was OK if a little dated. The staff were friendly and I enjoyed a good breakfast.The evening food was OK but a little expensive I thought. In all though a good hotel and I would recommend it for a short stay.

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Thank Allentw1
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Allen, Thank you for your review! I am happy that you have had a good stay with us overall and would recommend staying with us. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Reviewed 28 October 2016

We like arriving in the area one day prior to business meetings. A hotel close to the airport is convenient. We decided for the Holiday Inn Heathrow Ariel. It was a good decision, the transfer to the Hotel was fast and effective. Rooms were surprisingly quiet for the closeness to the airport. They offered an excellent breakfirst buffet, which got...

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Helpful?
Thank Joachim S
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Joachim, Thank you for your review! I am happy that you have had a great stay with us due to our location and great breakfast on offer! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Irvine, California
Reviewed 26 October 2016 via mobile

I spent a night here to split up a long flight to South Africa. I am most happy with how they let me check in early (I am Spire Elite status). I was worried about airport noise but didn't notice any. I had an internal room(building is donut shaped). It was typical European style small, but met my needs perfectly....

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Helpful?
Thank Eric B
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Eric, Thank you for your review! I am happy that you have had a great layover stay with us due to being able to check in early and no external noise. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Reviewed 23 October 2016

I stayed prior to a trip to Spain with my son, £ 99.00 seemed good value with 4 nights parking . When booking the website referred about transfers to The airport, what is forgot to mention was that these were £5.00 per person single trip, which meant my 99 had become 119!!!! Although children are free my son was to...

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Helpful?
Thank Loveallthingsspanish
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that you have had a 4/5 stay despite your slight problem with the aiport shuttle fees and fish and chips! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: €66 - €128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the Airport - Room 378 is fantastic”
 of 5 bubbles malcm685, 7 Dec 2016 | Read review
“Ask for an airport view if you like watching planes”
 of 5 bubbles stellamaher, 2 Dec 2016 | Read review
“ask for a decent sized room”
 of 5 bubbles jennyf436, 23 Nov 2016 | Read review
“Awayt from the lift”
 of 5 bubbles KINGSB364, 9 Nov 2016 | Read review
“Noise level was zero.”
 of 5 bubbles BrigittaH_13, 4 Nov 2016 | Read review
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