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Hotel service good, comfortable, quieter than expected (after 11PM) being so close to the airport. Restaurant dinner so-so, edible but not great. Breakfast was very good but expensive. 16 pound overnight parking is about standard for the area, very convenient location for rental car returnMore
1 Thank ajirving60750
Response from Paige W, Guest Relations Manager at Holiday Inn London - Heathrow ArielResponded 5 weeks ago
Thank you for your feedback.
I am glad you enjoyed your stay and found the hotel location convenient to your trip. I'm sorry to hear your meal wasn't up to great standard, I have informed the Food and Beverage Manager for you.
Okay, Holiday Inn Ariel won't win any design awards for its architecture. But it has what you really need in an airport hotel, and its staff (with a few exceptions in the restaurant) are effective and pleasant. Reception staff at the Ariel was particularly helpful...More
1 Thank Arthur H
Response from Paige W, Guest Relations Manager at Holiday Inn London - Heathrow ArielResponded 31 October 2017
Hello Arthur H,
Thank you very much for your feedback. I am over the moon with your comments on our Reception staff. It's always great to know how well the staff come together to ensure our guest have a pleasant stay.
You will be pleased...More
Staying at an Airport hotel you expect a bit of noise from weary travellers arriving late and leaving early. Last thing you need to add to that is the Housekeeping staff banging about as well.
Unfortunately, wasn’t woken by guests was woken by Housekeeping!!
Response from Paige W, Guest Relations Manager at Holiday Inn London - Heathrow ArielResponded 25 October 2017
Thank you for your feedback, I want to start by apologising for all the issues you experienced on your stay.
I would really appreciate if if I can discuss this matter further with you. Please get in touch with me directly firstname.lastname@example.org or...More
I have been staying at this hotel for approximately a week a month since January.
The staff are second to non and can’t do enough to guarantee a pleasant stay.
The hotel is clean, the food choice and quality is excellent.
It is ideally situated...More
Thank Mark J
Response from Paige W, Guest Relations Manager at Holiday Inn London - Heathrow ArielResponded 23 October 2017
Hello Mark J,
Thank you very much for your feedback and kind comments on our staff.
We are very proud of all our staff members and the hard work they do so it is fantastic to hear to your appreciation of them.
I am over...More
Very small rooms , even smaller beds, rooms not clean , random fire alarms going off , totally under staffed and dishonest practice of adding service charge to bill ( but only if you charge it to the room ) , and then adding a...More
Thank Robin M
Response from Paige W, Guest Relations Manager at Holiday Inn London - Heathrow ArielResponded 19 October 2017
Hello Robin M,
I was very concerned to hear you review.
Can you please get in touch with me privately so we can discuss this further.
Look forward to hearing from you soon.
US$67 - US$136 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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United Kingdom >
Greater London >
Also Known As
Holiday Inn London - Heathrow Ariel Hotel Hayes ,
Holiday Inn Hayes ,
Hayes Holiday Inn ,
Holiday Inn London - Heathrow Ariel Hayes, Greater London
Response from richard o | Reviewed this property |
As you stand in front of the hotel reception facing the Airport runway, cross the road and take a left and pass the Avis Car return. follow that road for a further 2 minutes and you will reach the Underground direct to all... More
As you stand in front of the hotel reception facing the Airport runway, cross the road and take a left and pass the Avis Car return. follow that road for a further 2 minutes and you will reach the Underground direct to all City areas. good travelling.