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Holiday Inn London - Heathrow Ariel

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1,489 Reviews from our TripAdvisor Community

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Showing 1,389: English reviews
Start your review of Holiday Inn London - Heathrow Ariel
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London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed for one night at Holiday Inn Ariel prior to an early morning flight from Heathrow. For me, the hotel was a short free public bus ride from Hatton Cross tube station and then in the morning potentially a free bus ride to T5 but it was raining so I took an £8 Uber. Very convenient. No need to take...

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Helpful?
1Thank DMSCAD
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that you have had a great stay with us due to our convenience and in room amenities. We hope to see you soon. Kind Regards Curtis Goodwin Food & Beverage Manager

Plymouth
Reviewed 1 week ago via mobile

Did you know there are free buses to Heathrow airport from this hotel? Just cross the main road and in your right is the bus stop. Don't pay £20 for a hotel cab, £16 for a black cab or £4.50 for the Hotel Hoppa. The free buses go to the main bus terminal at T3 with free transfers to all...

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Helpful?
Thank David M
East Riding of Yorkshire, United Kingdom
Reviewed 1 week ago

Chose the hotel for price (i get a 30% off partner rate) and location as it was ideal to get away in the morning to the Long Stay car park for T2. Grossly expensive £16 overnight parking which i REALLY get pis*ed off about having to pay as hotel guests - i don't think you should pay, certainly not THAT...

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Helpful?
Thank Clare W
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Clare, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to the prices of our parking and breakfast. These are both competitive with the local area, I hope this will not deter you from staying with us again! There can be no excuse for any of our valued and...

Newcastle, United Kingdom
Reviewed 1 week ago

I've stayed here a few times over the years and every time theres more dissapointment. Its one of the oldest hotels around heathrow but i've stuck with it for convenience and ease. Staff or always friendly and welcoming but the building itself isn't. The corridors and rooms and now well worn out, unfortunately a lick of paint on the inside...

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Helpful?
Thank thepieshop66
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to the overall condition of our hotel, we do have a refurbishment planned for August so keep a look out! There can be no excuse for any of our valued and loyal guests not to receive a truly Great...

Greater Sydney, Australia
Reviewed 2 weeks ago

Arrived to use hotel room prior to evening flt departure(5 hours) First room I was shown to was freezing, so was moved to another room which was warmer. Buttons on the Room phone didn't work. When I asked for Room service, I was told it was an extra 3 pounds to deliver to the room, but FREE if I collected...

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Helpful?
Thank Carol K
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Carol, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to experiencing a few problems with your room. There can be no excuse for any of our valued and loyal guests not to receive a truly Great Experience when they visit us and I’m sorry this wasn’t the case...

Reviewed 2 weeks ago via mobile

I chose this because I was in pain tired and it was close. The room is very small, poorly equipped , not to the standard of even a Holiday Inn Express in the United States. Commode would not flush. I ordered the mac and cheese which cost an equivalent of 16 US dollars. It was tasteless and a tremendous disappointment...

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Helpful?
Thank Maria K T
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Maria, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to your poorly equipped room, room size and quality of your room service meal. There can be no excuse for any of our valued and loyal guests not to receive a truly Great Experience when they visit us and...

hkmny
Reviewed 2 weeks ago

From the outside and the lobby, the hotel looks modern. The rooms however look like they haven't been renovated in 30 years. The bathroom looks like something you would see in a museum. The phone in my room was broken, and was replaced. I ate several meals here and all of them were bland. Wouldn't stay here again.

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Helpful?
Thank Ben W
IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hi Ben W, Thank you for choosing us and for leaving us feedback. I regret to know that you find our property out dated and that this had negatively affected your overall experience with us. This is not that kind of impression we wanted to leave you as a valued guest. I would like to follow up with you further....

Madrid Spain
Reviewed 3 weeks ago

We have stayed here before. This was just an overnight stay and it worked out well. The restaurant and bar are good if you don't want to go out and the rooms ok for a short stay. Sleep is easy as the rooms are quiet and you can shut out all the light. The bed is a good size and...

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Helpful?
Thank Kenshare
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that you have enjoyed your stay with us due to enjoying a meal in our Restaurant and also getting a good sleep. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Reviewed 3 weeks ago via mobile

I chose this hotel for price and location and being that it is opposite Heathrow airport I think it deals with the noise pretty well. There is ample parking but be warned it is managed by parking eye, you could land yourself with a hefty penalty if you forget to pay. My room was pretty spacious and contained the largest...

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Helpful?
Thank MrLints
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that overall you would stay with us again after your experience with us. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Poole, United Kingdom
Reviewed 4 weeks ago

Stayed here and what a great hotel ! Had executive suite 7th floor ! Met some Lovely people while staying there .Tom , Keith and Christine and many more ☺Food was brilliant and also can see why most of the flight crew use this hotel. Not sure if the guy who saw us off ( 3 coach loads )was to...

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Helpful?
Thank janetfoster1950
Curtis G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Janet, Thank you for your review! I am happy that you have had a good stay however I believe you have reviewed the wrong hotel! We only have 3 floors :) We hope to see you soon. Kind Regards Curtis Goodwin Food & Beverage Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: €61 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have a high floor .Also buses to take you to airport stops right outside hotel ☺”
 of 5 bubbles janetfoster1950, 23 Feb 2017 | Read review
“Join IHG Priority Club for deals............”
 of 5 bubbles talentpicker, 23 Feb 2017 | Read review
“rooms on the side near the airport so that you can see the planes coming in and out”
 of 5 bubbles catherinelF1653ZD, 20 Feb 2017 | Read review
“Stay somewhere else. Do not stay here if you are trying to impress someone.”
 of 5 bubbles tonyjane, 13 Feb 2017 | Read review
“Ask for a room facing the runway if you like planes..”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
5 of 5