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London Heathrow Marriott Hotel

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#5 of 12 Hotels in Hayes
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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London Heathrow Marriott Hotel
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1,542 Reviews from our TripAdvisor Community

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Lee on the Solent
Reviewed yesterday NEW

Newly decorated the top floor was in excellent condition with well fitted out rooms and bathrooms. Well insulated against airport noise. What let it down on this visit was the restaurant and bar. The new grill restaurant was exceptionally hot and after waiting 15 minutes to get a table we were told there would be a 15 minute wait even...

Thank Ovalmind
Northampton, United Kingdom
Reviewed 2 days ago NEWvia mobile

Let's be honest, there are lots of cheaper hotels on this road and due to this when you are paying £30-£40 for the night extra you expect something better than those others. Room 2019 was just "average" it's bigger than most of the cheaper rooms but the decor was very dated and the room very worn out. The bathroom was...

Thank Stuart D
Reviewed 2 days ago NEWvia mobile

Never been on a 5 star or 4 star with such a bad service and 0 customer care. Just 2 people on Reception new what customer care meant. The person that check me in and the person that check me out, both of them young proffesionals on their early 20s. The concierge was bothered by my quesion about where could...

Thank Gerardo R
Reviewed 4 days ago NEWvia mobile

Went down to the bar for couple of drinks, bartender (NERO) super rude, not professional, seemed that he dont even like his job. Asked for the bill 3 times he didn't even answer or respond. When asking about is it mandatory to sign or i can just leave answered rudely that its mandatory. How ever there was ADA a super...

Thank El H
Mandeep S, Manager at London Heathrow Marriott Hotel, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay with us. We always aim to provide and high standard of service, which I am sorry we were not able to meet on this occasion. I will be feeding this back to my team as guest interaction and good customer service is a continual focus and your experience on...

Exton, Pennsylvania
Reviewed 5 days ago NEWvia mobile

I don't always get a chance to stay at Marriott's. But this is a good one. The beds are comfy, the staff are nice we've also had venues here at work and they do a really nice job, the food is good but the best kept secret is going to the local pub. it's about three blocks behind the hotel...

Thank 3peadaddy
Reviewed 6 days ago NEWvia mobile

Am an elite member and regular Marriott customer. I had to wait 5 hours to check in. I requested early check in via the App. They accepted. But couldn't deliver. People were polite but not an ounce of urgency or initiative. Food awful, had to be sent back and a particular example was the toasted cheese sandwich - a pile...

Thank P0rl0ck
Reviewed 6 days ago NEW

The hotel is in a prime location -- a short taxi or bus ride from Heathrow Terminal 5. Also, another short (free) bus ride (bus pick up is right out the hotel's front door) to Hatton Cross Underground and anywhere else you want to go in London. The lobby is all spiffy, and the room was fine -- clean and...

Sandwich, United Kingdom
Reviewed 1 week ago via mobile

I stayed at the Marriott Heathrow a year ago and really enjoyed it here, it is a comfortable hotel with good amenities and so I was looking forward to my next visit. I booked this visit exactly 4 months ago to the day on a prepaid rate and so the company have had my money and my contact details for...

Thank Alison W
London, United Kingdom
Reviewed 1 week ago

I normally stay at the Renaissance and which I had done this time! I am Marriott Gold and got a warm welcome but that is where the good things ended! I was originally allocated a room right next to the lifts (against my profile preference) and this had been preallocated which I thought was odd. I went down to change...

Thank aks120LasVegas
Mandeep S, Front Office Manager at London Heathrow Marriott Hotel, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay with us. Our hotel team always strives to offer the best service possible and we apologise for any miscommunication you experienced during your stay. Despite our renovations taking place, it is our commitment to ensure these disruptions are kept to the absolute minimum to our valued guests, however your...

Reviewed 1 week ago

This is more of a stopover hotel stay before proceeding to another place the next morning. The hotel is quick 10 minute ride from the LHR airport - you pay 5 pounds. Room's clean. Breakfast buffett is good.

Thank gblxpt00

275 photos of this hotel

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04/06/2017 05/06/2017
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located less than a mile from the airport, the London Heathrow Marriott Hotel offers a relaxing retreat for both business and leisure travelers. Unwind in our beautifully furnished guest rooms or plan your next meeting in any of our versatile event spaces. Our convenient location places us just minutes from the heart of the city and some of London's most famous attractions. ... more   less 

Additional Information about London Heathrow Marriott Hotel

Address: Bath Road | Heathrow Airport, Hayes UB3 5AN, England (Formerly London Heathrow Marriott)
Region: United Kingdom > England > Greater London > Hayes
Price Range: €113 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — London Heathrow Marriott Hotel 4*
Number of rooms: 393
Reservation Options:
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Also Known As:
Marriott London Heathrow Hotel Hayes
London Heathrow Marriott Hotel Hayes, Greater London
Marriott Hotel London Heathrow
Marriott Hayes
Hayes Marriott
Hotel Style:
#1 Green Hotel in Hayes
#2 Business Hotel in Hayes
#4 Luxury Hotel in Hayes
#4 Romantic Hotel in Hayes
#5 Family Hotel in Hayes
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Questions & Answers

Here's what travellers have asked, with answers from London Heathrow Marriott Hotel staff and other travellers.
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Questions? Get answers from London Heathrow Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor on outer edge if you want any sort of view.”
Ovalmind, 22 May 2017 | Read review
“Ground floor room very quiet.”
madd1moo, 1 May 2017 | Read review
“Ask for a renovated room as the décor is smarter”
DanHough, 8 Apr 2017 | Read review
“Find a better Hotel”
marcus1159, 4 Apr 2017 | Read review
“Ask for a room on a refreshed floor until they complete all the renovations”
HeffRaleigh, 31 Mar 2017 | Read review
5 of 5
US$144* /night
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Prices are for 1 room, 2 adults
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