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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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649 Reviews from our TripAdvisor Community

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Showing 610: English reviews
essex
Reviewed 2 weeks ago via mobile

For the price of a night here it is very good value. The hotel is impressive, rooms well appointed and quiet. Bath and shower. No towel rail which was strange. Walking distance from the station. Hoppa bus takes about 20 mins to the airport. Hayes and Harlington is the last station to accept Oyster cards.

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Helpful?
Thank EssexYvonne
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review on your stay at the Mercure London Heathrow Hotel, it is always pleasing to read that we have achieved our guests expectations. Thank you once again, and we hope to be of service again in the near future. Kind regards, Ana Merriman Operations Manager

Nottingham, United Kingdom
Reviewed 2 weeks ago

I paid an amazingly reasonable price for this hotel We were welcomed and book in was efficient Yes the room is basic. Clean comfy bed....,maybe hard for some but comfy for me!! Small compact bathroom. Warm and quiet on the ground floor Nice bar Reasonable London prices!! Lovely breakfast I cannot over state what good value we thought that this...

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Helpful?
Thank jacqueline57
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleased to read that overall you enjoyed your stay. We are looking forward to welcoming you again at Mercure. Kind regards, Ana Merriman Operations Manager

Sidcup, United Kingdom
Reviewed 2 weeks ago

does what it says on the tin, but corridor is very narrow - trolley carring cases just fits - and even as a budget hotel I would have expected 2 sets of towels in a double room. the room was very small.i found it difficult getting past the fridge at the foot of the bed. having said that, it was...

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Helpful?
Thank Teamajs
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleased to read that overall you enjoyed your stay. We do have a range of room styles with varying features. Perhaps take advantage of one of our Privilege bedrooms on any future visit. A second set of towels can...

Bath, United Kingdom
Reviewed 3 weeks ago

Basic hotel with few amenities. Lift not working, problem if you have lots of luggage. Room we had was heated by electric fan heater. No telephone in room. Very small bathroom with a shower. Restraunt expensive. Only good point is that it is close to LHR Terminal 3 if you need an early start.

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Helpful?
Thank srquarry
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you correctly mention the lift was out of order and back in service from the 10th January. With regards to the...

Sydney, Australia
Reviewed 3 weeks ago via mobile

Cheap room and you get what you pay for. The bed is the hardest thing I have ever laid on. Air con was only on hot but after dealing with the manager got the thermostat changed. For a cheap hotel it's good!!

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Helpful?
Thank Emily G
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We appreciate you taking the time to leave a review regarding your stay at the Mercure London Heathrow. It was disappointing to read that we may not have reached your expectations. Thank you once again for taking the time to share your feedback. Kind regards, Ana Merriman Operations Manager

southampton
Reviewed 4 weeks ago via mobile

I really wanted to like this hotel - it was a bit of an extravagance because I needed to be at terminal 2 for 04:30. In fairness the location is absolutely fine, about ten minutes away. The staff on reception were friendly and helpful. Unfortunately, my room was cold and the heater was blowing out cold air. I tried to...

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Helpful?
1Thank cls601
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to...

Worthing, United Kingdom
Reviewed 4 weeks ago

Review collected in partnership with Mercure Hotels
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1Thank seleeyore
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Lutterworth, United Kingdom
Reviewed 15 January 2017

Quite away from Heathrow ( price?) but accesable by Hoppa Bus.Rather tired place , lifts out of order which is not great when passengers are arriving or going.Quite a check-in wait , you'd think they would be prepared at all times.Rooms small(price).Allow plenty of time when travelling by air early morning as horrendous rush-hour traffic

Review collected in partnership with Accorhotels.com
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Helpful?
Thank HappyNZTraveller
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

London, England, United Kingdom
Reviewed 15 January 2017

The title gives it away but I'd struggle to give this 4 stars, but I didn't pay 4 star money. For the money I paid, I'd say the hotel is excellent value for money. The lifts didn't work so we climbed 2 floors with cases to get to our room. Borders restaurant was really good and worth actually eating at....

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Helpful?
Thank Shani R
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We appreciate you taking the time to leave a review regarding your stay at the Mercure London Heathrow. It was disappointing to read that we may not have reached your expectations. As you correctly mentioned the lift was out of service but can confirm that it is now in full working order. On a positive note it was...

Reviewed 10 January 2017

We stayed at the Mercure for 2 nights awaiting a flight to Canada. What a splendid stay! The room was comfortable, the food was divine and the staff were friendly and very accommodating. It is modestly priced, a shuttle ride from Heathrow and off the beaten path...that horrible strip of big chain hotels...the Mercure is tucked away in a quiet...

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Helpful?
2Thank Sandra K
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review. It was pleasing to read that your stay at the Mercure London Heathrow was a pleasant one and look forward to being of service again in the near future. Yours faithfully, Ana Merriman Operations Manager

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: €53 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from lift”
 of 5 bubbles JazzyInWonderlust, 20 Feb 2017 | Read review
“If lift not working then ask for a ground floor room.”
 of 5 bubbles srquarry, 1 Feb 2017 | Read review
“Don't have a room on the ground floor”
 of 5 bubbles seleeyore, 25 Jan 2017 | Read review
“Higher floors may have less trouble with noise leakage from other rooms”
 of 5 bubbles Llamasontheroad, 1 Jan 2017 | Read review
“we had carpark lights on the whole time outside our window”
 of 5 bubbles giggsAlvechurch, 19 Dec 2016 | Read review
5 of 5