We had two separate nights in the hotel in August, due to the proximity to the DW stadium. We were so happy we made 9 more bookings. Like football, this review has two district halves. The positive first half was the service, facilities, value and staff. We enjoyed both stays, the rooms being ergonomically planned to perfection. Lots of power, USB ports, great shower, bright and ventilated. The hotel had sanitisers in all the right places, staff were seen to clean and there was a warm atmosphere. The second half is Intercontinental Hotels Group ruining it. The hotel has taken on a sudden Government contract so all reservations to 1/1/2022 suddenly cancelled. I can understand the reasons and that’s not an issue. You would expect a large reputable group like IHG to contact the people who made the bookings and offer them alternative accommodation, probably at the same rate, or compensation for being messed about? You would be wrong. An apologetic call from the hotel and that is it. Speaking with IHG their policy is for the hotel to sort out alternate bookings, but as this hotel is “badged” privately owned it cannot do it. Good money for them short term and I wish those staying well, but IHG has put short term gain over long term customers. Shambolic and disgustingly poor. The travel industry needs custom we are told repeatedly. IHG seems not to care. Bad scores on the review for the group, not for the staff at the hotel, who try very hard.…
Fantastic new (4 years old) hotel Looks brand new Quiet location Fantastic staff Recognised as Spire elite on check in Very friendly and helpful Breakfast was well organised and great choice I will def be back This hotel has air con also so thats always a bonus
Stayed overnight, never stayed in a Holiday Inn Express before. Can't fault the place, absolutely spotlessly Clean and modern. The room was appointed to a very high standard with a bathroom with a big window, excellent shower and the offer of complementary items if you've forgotten anything. Breakfast also included which was lovely. Will definitely stay again
Unhappy about the Front desk dealt with us during the check-in. Rooms and facilities are excellent. Morning staff were good and helpful. Visited as family. Could not explore Wigan, as it was only a stop-over back to home
Most probably one of the best Holiday Inn, really friendly and professional staff, specialy Mickael very friendly and professional. Room was nice and clean and in good condition. Definitely if in the area again will stay at this place....
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