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Durham Marriott Hotel Royal County

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Old Elvet, Durham DH1 3JN England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (431)
Room & Suite (151)
Dining (21)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Durham Marriott Hotel Royal County
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 20 hotels in Durham
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of historic Durham, United Kingdom, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few.
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Full view
Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Business Centre with Internet Access
Parking
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Bath / shower
Hair dryer
Telephone
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
River View
Languages Spoken
English
Hotel links
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1926Reviews33Q+A100Room tips
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Popular mentions
Nigel B wrote a review Oct 2020
Wakefield, United Kingdom922 contributions268 helpful votes
While the bridge works change the route to arrive this was fine. The car park was large and costs £11 per night. The staff were friendly and efficient. The room was large and well equipped with a comfortable bed giving a good nights sleep. Nice clean bathroom. Good breakfast table served. Located very near the city centre for easy walking. Good leisure centre too.
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Date of stay: October 2020Trip type: Travelled as a couple
2 Helpful votes
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J29windsong wrote a review Oct 2020
Norwich, United Kingdom4 contributions3 helpful votes
We stayed at the hotel for 4 nights as part of a coach party from Norfolk. Lovely room,well maintained. Info provided when we arrived explained that the room would be serviced after the 3rd night, but in fact this was done after the 2nd night. Plenty of tea and coffee provided as well as toiletries in the bathroom. We found the food offering was very good quality and always served cheerfully and efficiently. We think the choosing dinner menus for the following evening was useful in these difficult times. Peter was there in the mornings and Jade served us at dinner, they and others there at the same time made dining a pleasure. Reception was always most helpful and Stuart was friendly and efficient. All in all, we found all staff to be helping to make our first nights away from home since the start of lockdown a very enjoyable break. Thank you.
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Date of stay: October 2020
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Bearair52 wrote a review Sep 2020
Dundee, United Kingdom336 contributions148 helpful votes
Probably our only break this year, but we did enjoy it ! Three nights at the Royal County was very pleasant. Staff were great, generous sized room in the new annex ( once we had figured out that there was a second floor 'bridge' to cross !). In fact bridges were the biggest hassle - with the main bridge over the Wear closed, bit of a lengthy diversion and a couple of wrong turns to actually get to the hotel. Breakfast was excellent - SD queue for the hot options, anything cold brought to the table. Good car parking even if there was a small charge, but that was fine as there was CCTV and the hotel location is very central. With the hotel pretty quiet, a reasonable room charge, it all made for a great break. Would definitely stay again.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip: The annex was great
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1 Helpful vote
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Gary Marsh wrote a review Sep 2020
1 contribution
Me and a friend visited the hotel for four nights from Monday 14th September. We shared a lovely room spacious and well laid out with all the mod cons, owing to staff shortages the rooms were only serviced on the third day but by request the room maid will clean the room and clean towels were available at all times. The staff were very friendly and helpful, the food was good but my only complaint was that they run out of marmalade for breakfast on the second day and we had to put up with apricot jam for the rest of our stay, why the chef didn't order more marmalade is beyond me especially for a four star hotel. Taking everything into account the Royal County Hotel was a pleasant place to stay but due to the Corona Virus I think that the staff were a bit thin on the ground.
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Date of stay: September 2020Trip type: Travelled with friends
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Ryan Clifford wrote a review Sep 2020
Ruskington, United Kingdom330 contributions77 helpful votes
This is not a cheap option. We were not informed that the hotel was surrounded by major roadworks. Also, the parking charge of £11 per night is pure profiteering. It should be inclusive for guests. The staff at reception were unaware that the Cathedral Tower & Castle were closed. They should know these things - they are a major tourist attraction. Customers were moving thru reception without masks as we checked in. No room service & no cleaning. No milk with in-room tea & coffee. The extractor in the room was not working. The air conditioning rattled all night long, preventing sleep. Breakfast was a disgrace. Scruffy staff, poor food availability & just not up to scratch at those prices. I could do better in a roadside café. All in all, an extremely disappointing stay. I will never go to a Marriot again & it has put us off travelling again whilst Covid prevails.
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Date of stay: September 2020
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Response from Chris Miles, Other at Durham Marriott Hotel Royal County
Responded 15 Sep 2020
Thank you for choosing to stay at the Durham Marriott Hotel Royal County and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologise for falling short of meeting your expectations. The email that is sent out to all guests staying with us does explain that the bridge outside the hotel is closed due to essential maintenance work and that a diversion is in place to follow. The hotel chose the easiest route to leave the A1M when travelling either north or south bound so not to add extra confusion to any of our guests who had not stayed before and didn't’t know the area. The hotel has 150 bedrooms and only space for 85 cars, in order to manage the car parking effectively we (along with all other hotels in Durham city) have a parking tariff in place. This is to discourage non-residents for parking in valuable spaces that are needed for our hotel guests. At £11 we are also the cheapest for car parking. Regarding the local facilities, like many businesses throughout the country we are following government guidelines which change daily, this is also the case for everyone, and whilst our front office team try and stay up to date on as many local attractions as possible it is not always possible to know if something changes as we get most of our information from the attractions websites like many other people do. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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PRICE RANGE
US$111 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott durham, durham marriott
LOCATION
United KingdomEnglandDurhamDurham
NUMBER OF ROOMS
150
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Frequently Asked Questions about Durham Marriott Hotel Royal County
Which popular attractions are close to Durham Marriott Hotel Royal County?
Nearby attractions include Escape Rooms Durham (0.2 km), Durham Cathedral (0.5 km), and Tin of Sardines (0.1 km).
What are some of the property amenities at Durham Marriott Hotel Royal County?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Durham Marriott Hotel Royal County?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Durham Marriott Hotel Royal County?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Durham Marriott Hotel Royal County?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Durham Marriott Hotel Royal County?
Conveniently located restaurants include Shaheens Indian, Cafedral Durham, and Tealicious Tearoom.
Are there opportunities to exercise at Durham Marriott Hotel Royal County?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Durham Marriott Hotel Royal County located near the city centre?
Yes, it is 0.2 km away from the centre of Durham.
Does Durham Marriott Hotel Royal County offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Durham Marriott Hotel Royal County?
Many travellers enjoy visiting Durham Cathedral (0.5 km), Crook Hall & Gardens (0.7 km), and Ushaw Historic House, Chapels & Gardens (6.3 km).
Does Durham Marriott Hotel Royal County have any great views?
Yes, guests often enjoy the river view available here.