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Newcastle Gateshead Marriott Hotel MetroCentre

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Marconi Way Metrocentre, Gateshead NE11 9XF England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (188)
Room & Suite (56)
Dining (18)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Newcastle Gateshead Marriott Hotel MetroCentre
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 20 hotels in Gateshead
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Set by the A1M next to the MetroCentre, Europe's largest leisure and retail complex, Newcastle Gateshead Marriott Hotel MetroCentre offers the location, exceptional service and amenities you'd expect from a 4-star hotel in Newcastle, United Kingdom. If you're planning a business or social event, you'll find a 524-square-metre, technologically enhanced conference and meeting facility, backed by a professional staff who will anticipate your needs and quickly respond to your requests.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Parking
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
Facial treatments
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Hotel links
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1167Reviews25Q+A100Room tips
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Popular mentions
jackieo30 wrote a review 21 Jul
Coatbridge, United Kingdom28 contributions7 helpful votes
We had the best stay ever for an overnight family trip / getaway. My mum is elderly snd has dementia. Everyone was so kind and helpful and made the impossible, possible for us. Easy to find, plenty of parking spaces, checking staff were so efficient, friendly and helpful. The room was spotlessly clean, spacious and the beds very comfortable. Fantastic gym, pool with steam room and sauna. Delicious breakfast. Wish we had tried the 3 course meal for £21.99 as it looked great. The hotel is the perfect location for travelling or for the Metro centre. I can’t recommend the hotel and the staff highly enough.
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Date of stay: July 2021Trip type: Travelled with family
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Gordon S wrote a review Jun 2021
Corralejo, Spain62 contributions42 helpful votes
The overnight stay at our favourite hotel was spoilt by reception allowing us to collect our keys and paying for our room without informing us that the "Air Conditioning" was broken and apparently had been for a few days. When we went back to reception and reported the problem they did give us two fans and informed us the AC would not be fixed for five days hence. The night was spent TRYING to sleep in a NOISY SAUNA as the bathroom towel rail was on at full blast and couldn't be switched off??????? on the plus side we did loose a couple of lbs. Everything else at the hotel was fine.
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Date of stay: June 2021
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Room Tip: Ask about the AC if it is important to you prior to booking
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Response from Laura Mather , Guest Services / Front Office at Newcastle Gateshead Marriott Hotel MetroCentre
Responded 3 weeks ago
Dear Gordon S, Thank you for taking the time to review our hotel. Firstly please accept my sincere apologies for your experience here with us at the MetroCentre Marriott. We take great pride in ensuring our guest’s satisfaction and I am sorry that we did not meet with your expectations on this occasion. I have passed on your feedback to all relevant departments for resolution as this is not the standard we wish to offer our guests. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us when your travels bring you back to Gateshead. Kindest Regards Laura Mather Front Office Manager
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Quinonostante wrote a review Jun 2021
North East England, United Kingdom517 contributions411 helpful votes
Hmm, something just didn’t work on this visit. Stayed in August 2020 and felt they’d really done the business when it came to managing the hotel during times where they had to introduce restrictions. We asked for a quiet room and to their credit we were given room 428 which was set away from the front of the building and elevators. Hand sanitisers at main doors were empty upon arrival. They did rectify this quickly. Checking on was efficient. Room was clean and comfortable but really really warm and the air con was pants. Heated towel rail meant the bathroom was like a steam room. Feel Marriott group missed the chance during lockdown to freshen up the decor and refurb this hotel. Threadbare carpets in the lobby by the lift, and it now just looks a little tired. Breakfast was a bit daft. Table service was lovely but someone from the kitchen didn’t listen to the person who had taken our order and before we could finish our cereal a full English breakfast was plonked unceremoniously on the table (and there was really no room for it to go). The hot food was was not hot, it was warm, and when we queried we were told it was ‘troughed’ in the kitchen and dished up to order. Bacon and sausages were a bit anaemic. They graciously replaced it and to their credit it seemed fresher and even the plates were warmed. It was like a cafe breakfast, a pile of food but without finesse. Quality should come before quantity. Tip - don’t stick fried eggs on top of the rest of the breakfast, it’s messy and unappealing. Hotel seems to have lost it’s 4 star edge and that’s a shame, although the service from the breakfast waitress was astounding.
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Date of stay: May 2021Trip type: Travelled with friends
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Response from Laura Mather , Guest Services / Front Office at Newcastle Gateshead Marriott Hotel MetroCentre
Responded 14 Jun 2021
Dear Quinonostante, Thank you for taking the time to review your recent stay here at the Marriott Hotel MetroCentre. I am sorry to hear you did not feel the hotel was to the standard you would expect from a Marriott. I have passed on your feedback to all departments for resolution as this is not the standard we wish to uphold. We hope to welcome you back in the future. Kind Regards Laura Mather Front Office Manager We look forward to welcoming you back in the near future. Kind Regards Laura Mather Front Office Manager
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Michael C wrote a review Jun 2021
London, United Kingdom93 contributions39 helpful votes
We stayed here for 3 nights in room 531, which was the perfect room for us. It was nice and quiet and we all slept well including our toddler. There was plenty of towels in the room too, including for the children. Most other hotels tend to forget to provide towels for little one. All the staff including house keeping and restaurant staff were welcoming and friendly. With the Covid situation, we felt safe, everyone were wearing face covering and we used the swimming pool which was limited to the number of people, which meant there was plenty of space and not over crowded at all. We had breakfasts and dinner in the hotel restaurant, table was spaced out and there was plenty of choice for breakfast. There is a large car park too. We will definitely stay here again next time we are up here visiting family.
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Date of stay: June 2021Trip type: Travelled with family
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Response from Laura Mather , Guest Services / Front Office at Newcastle Gateshead Marriott Hotel MetroCentre
Responded 14 Jun 2021
Dear Michael C, Thank you for taking the time to review your recent stay here at the Marriott Hotel MetroCentre. I am pleased to hear you enjoyed your stay from the room to the restaurant and staff service, we do hope to welcome you back soon in the near future. We look forward to welcoming you back in the near future. Kind Regards Laura Mather Front Office Manager
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Richard P wrote a review Jun 2021
London, United Kingdom265 contributions115 helpful votes
I stayed here several times during lockdown (because of caring responsibilities). It's a typical Marriott hotel, and I say that as a positive, as I have always had decent stays at Marriott hotels. Yes, the rooms are a little dated and fraying around the edges, and the bathrooms definitely need updating, but the staff are lovely and always looked after us very well and with good humour, considering the difficult circumstances. We always had fish and chips from the menu, served in the room, and it was always beautifully cooked. Breakfast was usually good, apart from the coffee. My 4 star rating is more for the staff and I acknowledge the need for a bit of renovation. Nevertheless, I would always choose this hotel if I were in the area.
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Date of stay: March 2021
Location
Service
Sleep Quality
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Response from Laura Mather , Guest Services / Front Office at Newcastle Gateshead Marriott Hotel MetroCentre
Responded 14 Jun 2021
Dear Richard P, Thank you for taking the time to review your recent stay here at the Marriott Hotel MetroCentre. I am pleased to hear you enjoyed your stay and we appreciate the feedback on the hotel itself. We look forward to welcoming you back in the future. Kind Regards Laura Mather Front Office Manager
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PRICE RANGE
US$86 - US$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
newcastle marriott metrocentre, marriott newcastle upon tyne, marriott gateshead
LOCATION
United KingdomEnglandTyne and WearGateshead
NUMBER OF ROOMS
150
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Frequently Asked Questions about Newcastle Gateshead Marriott Hotel MetroCentre
Which popular attractions are close to Newcastle Gateshead Marriott Hotel MetroCentre?
Nearby attractions include MetroCentre (0.5 km), TeamSport Indoor Go Karting Newcastle (0.9 km), and Jump Arena Gateshead (0.7 km).
What are some of the property amenities at Newcastle Gateshead Marriott Hotel MetroCentre?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Newcastle Gateshead Marriott Hotel MetroCentre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Newcastle Gateshead Marriott Hotel MetroCentre?
Yes, free parking is available to guests.
What are some restaurants close to Newcastle Gateshead Marriott Hotel MetroCentre?
Conveniently located restaurants include Jashn Restaurant, The Skiff Inn, and Pedalling Squares.
Are there opportunities to exercise at Newcastle Gateshead Marriott Hotel MetroCentre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Newcastle Gateshead Marriott Hotel MetroCentre?
Yes, dry cleaning and laundry service are offered to guests.
Does Newcastle Gateshead Marriott Hotel MetroCentre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Newcastle Gateshead Marriott Hotel MetroCentre?
Many travellers enjoy visiting Victoria Tunnel (5.7 km), The Quayside (4.9 km), and Newcastle Cathedral (4.4 km).
Is Newcastle Gateshead Marriott Hotel MetroCentre accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.