Thanks for the excellent weekend at the travelodge at Loughborough. Additional thanks to Rhian and Sarah for their friendly advice. We stayed in room 305 it was very clean and comfortable, with really friendly staff. We're thankful for the service provided.
Friendly staff always ready to give any assistance needed. Quieter than expected given its central location. All amenities within walking distance. Rooms basic but clean and quite acceptable for the price.
On arrival, lovely and clean throughout up to reception. Conna and Tracy were very helpful and friendly. Room smelt fresh and was clean, lovely hot shower. The only downside is the car parking, but that does not affect my stay. Would highly recommend!
On arrival the staff couldn’t have been more friendly both Sarah and Tracy were amazing. I managed to lose my NCP car park ticket on arrival, and tracey find it for me trust me I’m gave me it back save me a lot of hassle. The room is amazing reviews amazing staff are amazing I highly recommend this hotel.
Bedroom and bathroom were clean and tidy. Hotel is centrally located with a short, easy walk into Loughborough centre. Slight traffic noise but this eased off overnight. Helpful staff. I was travelling by motorbike and was able to park by the cycle rack directly outside the front door. Not too sure how far away the nearest suitable carpark is if you travel by car. Highly recommended. Would stay here again.
my stay was excellent and most issues were solved by staff members---the rooms are big and airy with excellent shower and bed and TV worked well --only issue took me 3 hours to connect to Virgin Wi-Fi
We were so impressed withthte room, spacious, you can open the window as well! The staff were delightful and helpful. The room was clean and tiday, the bed was too comfortable. What more do youw an tform a hotel room for a night? I shall not be staying at Premier Inn again only Travelodge! Thank you Tim B
Back for a visit with friends and had paid extra for early check in, and had a lovely stop as always. Sarah was very helpful with early check in on reception and was helpful in getting my room ready. . Will be back soon.
My recent stay here was not a good one. CUSTOMER SERVICE WAS COMPLETELY LACKING. Staff seemed completely disinterested. A cot bed, which I had prior arranged, was absent from the room on arrival; I had to go back and ask for it to be brought in. Sink was blocked on arrival. I informed staff of the issue at ~7pm and no remedy was offered. Staff member then returned at 10pm (while I was asleep) to take a photo for maintenance. THERE ARE NO RESTAURANT FACILITIES at this Travelodge and I feel this was not clearly pointed out when booking. THERE ARE NO CAR PARK FACILITIES either, so you have to park in the retail car park across the street; NOT IDEAL. At checkout, there wasn't a member of staff on the reception desk, just a notice with a telephone number. Again, this is just poor customer service. No one asked how our stay was or said goodbye. The small things matter, and the basics weren't done right at all in my opinion. …
We stayed at this site when visiting some family close by. We were checked in by Lesley who was really friendly and helpful and gave us all the information that we needed. The rooms were really clean absolutely nothing at all to complain about. Will definitely be back