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All reviewsexecutive roomtrouser pressretail parkbusiness tripa bit tiredfestival leisure parkpizza hutnice staystayed here for one nightclean hotelmember of staffexcellent breakfastgood nights sleepno frillscomfy bedihgcinema
Stayed here one night wouldn't stay another. Bed to hard. Spots and patches in bathroom of black mould. Wash hand basin mixer tap is to be desired. Doesn't work as should which is a health risk due to stagnant water in the pipes. Staff friendly....More
Due to Swimming competition I find myself having to stay all over the county.
Quite often it’s The Holiday Inn chain. Once again Basildon Hotel did not disappoint me.
I booked direct as Bookings.com said it was full (this often happens). 2 weeks b4 my...More
Response from Adam J, General Manager at Holiday Inn BasildonResponded 12 January 2018
I am delighted to read that you enjoyed your visit with us and I hope that the swimming competition went well!
I hope to welcome you back again in the future and please do book direct with us again next time - we...More
Have literally checked into this hotel 5 minutes ago and there is what appears to be a crusty sock on the floor from the previous guest!!! Room looks a little 'tired' and have been given two single beds instead of preference for a double. First...More
Response from Adam J, General Manager at Holiday Inn BasildonResponded 3 weeks ago
Thank you for taking the time to review your stay.
Clearly the cleanliness of your room was not up to our standards on your arrival and apologies that your stay has been impacted in this way.
We will ensure that the remainder of...More
I have stayed quite a few times here and always found the place to be quite nice for a few days. The rooms are quite medium sized. The amenities are same as that of the other business hotels. The had a new scheme this time...More
I visit this hotel often, usually with my children however having family in the area I visited alone this time.
I was placed in a room which was a ‘regular’ room- given my member status I was expecting a upgrade, but this didn’t happen. I...More
Response from IHGService, Guest Relations Manager at Holiday Inn BasildonResponded 4 weeks ago
Thank you for being one of our loyal IHG Rewards members and for taking the time to leave us the above feedback. I am glad that our staff and restaurant food items met your expectations. We are sure lucky to have Nikki and...More