Bottomless bubbles has changed........ for the worse! Myself and friends had been excited for over a month for the bottomless brunch for my birthday. The price had gone up from last year but we were fine with that as we knew it would be great quality, how wrong were we? We sat at 8 and I had to ask at 815 for our first drink, now considering we are on a time limit of two hours that’s not acceptable especially when I saw other tables already having refills. The first course of breads came out that was fine, then the second course. I can only describe it as vegetarian Indian starters you can buy at Iceland. Dry chicken satay some chips and halloumi. I was waiting for the chicken wings, onion rings, pizza, mini burgers, calamari etc that I had had the previous FOUR times I have done this brunch. When we queried the menu and said it was still online with a huge selection of even more than I’d mentioned the waitress denied it existed. We then showed her she still denied it as if we’d typed it ourselves. She then asked a manager who again denied it, if you type bottomless brunch leaside on google the menu still comes up now! They then came back and said well that’s google not our website the menu changes every brunch. I then told the girl we have been coming the last couple of years it had never changed and we had had the previous menu when I listed off the top of my head how it worked she then agreed and said yes I worked here when we used to do that! So basically they were hoping we’d never been before so they could fob off that that menu on google was fake and never existed! If they had just said we have changed it our mistake we will remove it that’s fine but it was how they kept calling us liars and denying it! To put the price up and serve below standard food hoping people won’t notice because they are drunk is a disgrace. For what we paid on the table I could have gone to Iceland myself for half the price and shoved it all in the oven for 15 mins. The price is good for the drinks but we all actually used to love the food there and it’s gone down so much I’ve convinced two of my other friends who were booked for next week to cancel as I feel embarrassed I had recommended this place. They now do dessert if you can call it that. Absolute embarrassment dried churros and stale mini donuts. It’s not the brunch it once was the staff know it and to deny it and keep saying we are lying was the final straw for me. I once rated this place highly and always recommended it. The new leaside website doesn’t tell you what food you get with the bubbles so beware as next time it may just be crisps and peanuts “as it changes every week” it hadn’t changed in years and I just cannot get over the blatant lies. They should tell people on the phone not to google the menu and get excited as it’s just Iceland’s Xmas snack menu. On the plus vodka is now included. I’d rather they take that back and provide decent food like they used to!…
My evening out at the Leaside Hotel was enjoyable food was excellent and the service was good the changes to the outside area and by the river make the Leaside Hotel an exceptional place to eat and drink i will definitely be returning
Got to be one of the best places to go in Luton, each table has its own heater making outside dinning a pleasure, the seating area looks fab, (well done guys, you've worked so hard) food is AMAZING and the staff can't do enough for you. I highly recommend the Leaside. Can't wait to go back and do it all again
The best place in Luton for food and drinks! Been to the Leaside lots of times, before COVID and most recently in April. What they have done with the garden to adapt to current circumstances is fab giving people in Luton a classy and fabulous place to drink! Staff are attentive and lovely, completely recommend! Pre book as this is a super popular place!
Had a wonderful evening out with friends at this lovely venue. Staff were very friendly and accommodating providing us with excellent service. Highly recommended for drinks and food. Try it out! You won't be disappointed! Thank you for a lovely evening.