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Chiltern Hotel

438 reviews
#21 of 27 Hotels in Luton
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Traveller (113)
Room & Suite (47)
Dining (1)
Overview
  • Excellent18%
  • Very good20%
  • Average18%
  • Poor15%
  • Terrible29%
Travellers talk about
“luton airport”(35 reviews)
“pleasant stay”(11 reviews)
“tea and coffee”(5 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.0 Star Hotel
All hotel details
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Reviews (438)Write a Review
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116
Show reviews that mention
All reviewsluton airportpleasant staytea and coffeeyogurtbilalalarmmotorway
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1 - 5 of 425 reviews
Reviewed yesterday

We booked the venue for a family wedding and it was the best decision ever. The manager, Bilal was amazing from start to finish. Bilal and his staff worked tirelessly to make sure all the guests were looked after. We went for an all inclusive...More

Thank Mujahid Z
Reviewed 2 weeks ago

Firstly I had noisey guests that woke me up. The bed was hard and uncomfortable, The TV didn't work either. Generally the room was quite grubby and smelt. One of the lifts was out of order and it's just generally a shabby run down hotel....More

Thank IgnotusActor
Response from Anil J, General Manager at Chiltern HotelResponded 2 weeks ago

Dear Sir I would like to thank you for leaving the multiple reviews you continually promised us you would do. It is only with factual feedback that we can move forward and enhance the guests stay with us. I am some what surprised to see...More

Reviewed 5 weeks ago

Stayed here on route to Luton airport, location good in terms of proximity to the airport. Staff really friendly and room good. I did not stop for breakfast. The night porter was pleasant friendly guy.

Thank SSw007
Response from Anil J, General Manager at Chiltern HotelResponded 2 weeks ago

Dear Reviewer Thank you very much for taking the time to leave a review. We here are the Chiltern hotel are happy you enjoyed your recent visit with us. And hopefully we look forward to welcoming you back in the future. Regards Pamela Cullinane

Reviewed 11 January 2018 via mobile

We visited here wish we hadnt bothered the room was disgusting to say the least unclean bed not made then to Our horror we found dirty underwear on the bed !!! The shower did not work at all just leaked then we tried to convey...More

3  Thank Andrew W
Response from Anil J, General Manager at Chiltern HotelResponded 2 weeks ago

Dear Reviewer Thank you for taking the time to leave a review for us. We try to insure our guests ave a comfortable stay, which is why when we could not reduce your rate any less we gave you the option of checking the room...More

Reviewed 1 January 2018 via mobile

I booked through Mr Bilal he gave me a very good package including food. The arrangement was brilliant the service from the waitresses was perfect their service was on point. The food was absolutely amazing all our guests loved it! Mr Bilal was present throughout...More

Thank Gul Z
Response from Anil J, Guest Relations Manager at Chiltern HotelResponded 5 January 2018

Dear Reviewer I am delighted that Billal and his team looked after you , and that your function was a great success. It is only with guest feedback we can move forward. Regards Pamela Cullinane

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$48 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$48 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (113)
Room & Suite (47)
Dining (1)
Family and Play Areas (3)
Questions & Answers
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Lee R
25 November 2015|
AnswerShow all 2 answers
Response from LTN911 | Property representative |
Good morning Mr Lee Thank you for your review. The Management of the Chiltern Hotel takes the feedback from guests seriously. Every Hotel has a pest control agency that takes care of all these issues and we also have... More
0
Votes
Room Tips
"Great venue for a reception wedding"
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"Choose another hotel. Don't waste your money"
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"Every room I have stayed in has been excellent."
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"book a room elsewhere or sleep outside"
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