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Ibis London Luton Airport

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Ibis London Luton Airport
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1,797 Reviews from our TripAdvisor Community

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There are newer reviews for Ibis London Luton Airport
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Showing 1,572: English reviews
Milton Keynes, United Kingdom
Reviewed 21 September 2014 via mobile

I stayed here at Ibis luton airport for a couple of nights. I was pleased with the room I stayed in. the room was clean and tidy. the bed is big and very comfortable. It was perfect! the corridor is newly painted. I sat at the lounge area and ordered some food and drinks and it was lovely! The staff...

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Helpful?
Thank ohbabybaby
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear jollibeehappymeal, Thank you so much for your recent review of your stay at Ibis London Luton Airport. I am really glad to see that you enjoyed your stay with us and were impressed with our lounge area and bedrooms. Thank you for the pictures too. They are very good! I do hope to have the opportunity to welcome you...

Reviewed 20 September 2014

I spent two night here this week having returned after a 10 year break after previous bad experiences. It was nice to see the hotel has been refurbished and whilst very dark inside the hotel looks very nice and is comfortable. I was offered a wake up call at check in which did not happen and was handed my room...

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Helpful?
Thank Addyd84
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear Addy84, Thank you for taking the time to write about your experience at the ibis London Luton Airport, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every guest and your feedback is very...

Dublin, Ireland
Reviewed 20 September 2014

Returned to hotel at 12-15 at night after a very long day of meetings to be informed that there was no bar service available after midnight. I have never before heard of a hotel that cannot serve drinks to residents at night. Staff were quite rude when i asked for an explanation. I use Ibis hotels all the time in...

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Helpful?
2Thank Pat D
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear Pat D, Thank you for your review of your stay at the ibis London Luton Airport, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. The bar is open 24hrs a day for soft drinks and hot drinks. At ibis, we strive to provide a...

Rehovot, Israel
Reviewed 19 September 2014

I really had a hard time deciding wheter to give this hotel 3 or 4 stars. And that's a shame 'cause it has a lot more potential! The location is wonderful for the night after/before flying from Luton and arrival from/to the airport is as simple as it gets. The exterior and design of the hotel were a very nice...

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Helpful?
Thank adizush
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear adizush, Thank you for taking the time to review your experience at Ibis London Luton Airport. I am glad to hear that you enjoyed the vast majority of your stay, but disappointed that you had some bad experiences with the beds and the restaurant service. Please accept my apologies for this and be assured I will take action to...

northampton
Reviewed 19 September 2014

We stayed over night before early flight. Check in was slow,two behind the desk one was a trainee.Although a manger stood talking to two staff in the bar area he made no attempt to come over and help us or the trainee.In the end we approached him for help.The room was outdated,with bathroom tiles cracked around the bath.The toilet didn't...

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Helpful?
2Thank mckpostie
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear aronna, Thank you for the review of your stay at the ibis London Luton Airport, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us....

Hatfield, United Kingdom
Reviewed 18 September 2014

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Helpful?
Thank Kathy H
MrsSEZER, Manager at Ibis London Luton Airport, responded to this review

Prague
Reviewed 18 September 2014

We stayed one night in this hotel. Lobby and restaurant is very nice, room small but OK for airport hotel. Very closed to the airport, just short walk. Bathroom was worst for thing for me. Not cleaned very well - dust and some signs of not very detailed cleaning. Otherwise nice breakfast and staff were average. Complimentary wifi was slow...

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Helpful?
Thank Maria H
MrsSEZER, Manager at Ibis London Luton Airport, responded to this review

Dear Maria H, Thank you for your review regarding your recent stay at Ibis London Luton Airport. I'm glad to read that you had a satisfactory stay, apart from cleanliness in the bathroom; I have passed your comments to our Head Housekeeper for follow-up as it is very disappointing to read that we have failed you at this occasion. We...

Stourbridge, United Kingdom
Reviewed 15 September 2014

Okay hotel, close to airport with free shuttle bus. The hotel could be cheaper, really, given that most people just need a bed... but you do get a good sleep. Flight take off was completely inaudible for us. Not sure whether this is down to where your room is located. The food is quite abysmal. And don't expect much at...

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Helpful?
Thank TheThriftyBee1986
MrsSEZER, Manager at Ibis London Luton Airport, responded to this review

Dear ThriftyBee1986, Thank you for taking time to write about your experience in our hotel; I'm glad to read that you had a satisfactory stay. I'm however disappointed that you have not enjoy your dining experience as much; I have passed your comments to our Head Chef. If you would kindly like to tell me more on your experience, please...

Olot, Spain
Reviewed 13 September 2014

Is a very good option if you need to spend the night next to the airport, to catch an early flight or because you have a late arrival. You can reach it walking from the terminal or with the airport bus services. It's clean, nice and the staff very welcoming. The restaurant offer good food with an adaptable timetable.

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Helpful?
Thank Nuria P
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear Nuria P, Thank you for your review of your experience at Ibis London Luton Airport. I am glad to hear you enjoyed your stay with us and that we met your expectations. I do hope to have the opportunity to welcome you back again in the future for another great experience. Kind regards

Llandrindod Wells, United Kingdom
Reviewed 12 September 2014

The hotel is the second closest to the terminal at Luton Airport. The reception staff were helpful and friendly. The restaurant staff were less interested and their customer focus was poor. The rooms are spotlessly clean with all the necessary things required, the beds are very comfortable. You have to pay £5.00 for the car park, which is very reasonable...

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Helpful?
Thank Neil576
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review

Dear Neil576, Thank you for your recent review about your experience at Ibis London Luton Airport. I am happy to see that overall you had an enjoyable experience with us and that we met your expectations. I am glad to hear that you found the reception team here friendly and attentive. We will try to improve the restaurant experience. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Ibis Luton has an excellent view of the runway at London Luton Airport, which is 600 metres away. The centre of Luton is 10 minutes away. The Ibis is inviting, modern, spacious with air cooling, and has comfortable ibis sweet beds as well as power shower. Luton Airport Parkway Station is about 1 km away. Regular trains reach London St. Pancras Station in about 30 minutes. Junction 10 of the M1 motorway is within easy reach and the Shopping centre is a 10-minute drive away. ... more   less 

Additional Information about Ibis London Luton Airport

Address: Luton Airport Spittlesea Road, Luton LU2 9NZ, England
Region: United Kingdom > England > Bedfordshire > Luton
Price Range: €49 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis London Luton Airport 2*
Number of rooms: 162
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Also Known As:
Ibis London Luton Airport Hotel Luton
Ibis Luton
Ibis London Luton Airport England
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Questions & Answers

Here's what travellers have asked, with answers from Ibis London Luton Airport staff and other travellers.
18 questions
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3 months ago
Poole
Northamptonshire, United Kingdom

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Questions? Get answers from Ibis London Luton Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All well double glazed to cut out airport noise”
 of 5 bubbles Violet250951, 9 Nov 2016 | Read review
“Ensure it is not already occupied.”
 of 5 bubbles Doddy241216, 9 Nov 2016 | Read review
“the room we stayed in was very quite and comfortable not sure if all the rooms are the same”
 of 5 bubbles 120syd, 2 Nov 2016 | Read review
“poor value for money”
 of 5 bubbles losty0, 31 Oct 2016 | Read review
“Book through booking.com as the rates were cheaper”
 of 5 bubbles tamyoung30, 24 Oct 2016 | Read review
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