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Thistle Express London Luton

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The Mall, Library Road, Luton LU1 2TR England
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Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 24/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thistle Express London Luton
Updated 24/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 29 in Luton
Location
Cleanliness
Service
Value
Welcome to the next generation of Thistle hotels, Thistle Express. Get amazing value. Think 40” flat screen TVs and super fast Wi-Fi. Think free breakfast and coffee and tea on tap. Think modern rooms and clever design. And with no check out, simply drop your keys and get going! Find handy travel tips below: By car, please use the postcode, LU1 2PA Coming from: M1 Nottingham Take Exit 11 from M1, At Junction 11 Take A505 exit to Luton/Dunstable, continue on to Dunstable Road. At the roundabout, take 3rd Exit onto Chaul End Lane. At the roundabout take the 1st exit to Hatters way/ A505. At the roundabout take the 1st exit onto Telford Way/A6. Turn right to Hucklesby/A6, then turn right onto Guildford street and follow Guildford street for 300 yards hotel will be on your left Coming from: M1 London Take Exit 10. At the roundabout take the 2nd exit for New Airport Way/A1081. At the next roundabout take the 1st exit onto Gipsy lane/B653. At the roundabout continue straight onto Windmill Road/A505. At the roundabout take 2nd exit to St Mary’s road, continue to Church street, turn left from traffic light to Hucklesby way continue forward, from next traffic lights turn left onto A6 and follow Guildford street and after 300 yards hotel will be on your left and follow the ramp to get into hotel car park. On foot From Luton Station to the hotel Walk south, pass the Starbucks coffee then turn left towards Bute St. Turn right onto Guildford street, after 200 yards, then turn left onto hotel car park ramp. When coming from the Mall to the hotel Follow the sign for TK MAXX, then exit the Mall and walk straight ahead. The hotel will be directly on your left.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Safe
Iron
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
307Reviews8Q+A27Room tips
Traveller rating
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TrevorJoan_V wrote a review 18 May
Southport, United Kingdom32 contributions15 helpful votes
Please take hotel. Ideal for a night stay over. Unlimited coffee and tea 24hrs day by reception. Close to Luton train station. Room very basic but clean with plenty of hot water for showering. Breakfast very basic. Don’t expect a full monty English breakfast. Again limited, No fried eggs tomatoes black pudding. Choice of 3 cereals and brown or white toast with you cook yourself. There are also limited pastries grit and yogurt.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Parking £10 per night if you can get in the car park
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 2 days ago
Dear Trevor Joan_V Thank you for you recent stay and for taking the time to share your experience with us. I am glade to see that you enjoyed your stay with us. We indeed cover all simple needs without the fuss of a luxury property. I hope to see you back soon Mathieu
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Becci W wrote a review 15 May
5 contributions
I have never stayed in such a filthy, smelly, disgusting hotel in all my life. The rooms were tiny with stains all over the walls, the shower curtains mouldy along with all the metal fixings rusting. The smell in the corridors can only be described as smelling of wet dog. Check in was an absolute shambles. One person checking in a queue of about 20 guests and when you finally get to the front of the queue each of you has to fill in form with so many completely unnecessary personal details. There was only one lift operational so one of the trips we took up the stairs…. Discarded rubbish of a personal intimate nature. Needles and other related paraphernalia, filth all up the stairs. I think the local council uses this hotel as a halfway house… the immediate area is disgusting, filthy, and downright dangerous. Directly outside the door the area is littered with broken glass, discarded cans, vomit, what I can assume is probably urine all up the walls. Absolutely vile. The breakfast was passable but cold. Just don’t stay here if you can avoid it
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Date of stay: May 2022Trip type: Travelled
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 6 days ago
Dear 983becciw, First of all, let apologies for the experience you had with us. This is not the level of service we are used to provide and I would love if you could provide me with more details about your reservation so I can investigate further. Please provide us with the name o the booking at receptionluton@thistle-express.com. We normally have always two receptionist on shift to ensure a smooth arrival. From time one of our receptionist must attend guest needs, I am sorry if it causes delay on this occasion. Our lift are serviced on regular basis but mechanics can sometimes plays trick on us. Be reassured that we would have contacted our service provider to resolve the problem in a timely manner. Our housekeeping are normally cleaning the stairs on daily basis and we are certainly not used as halfway house. I will make sure with the team to control access of the hotel during the day. We do maintain the close surrounding of the hotel but we can not control all areas of Luton. I will share your feedback with mall and local authorities so we can review the option available to avoid such recurrence in the future. In spite of this, I hope you would give us a second chance Kind regards Mathieu
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VladsQuiff wrote a review 15 May
Liverpool, United Kingdom78 contributions38 helpful votes
I’ll keep this pretty simple It was a very pleasant experience and it works very well. Staff pleasant and helpful. Rooms clean. Can get a beer if you want. Can get a pizza until 3:00am if you need to eat. It’s in the centre of the town with restaurants and bars a stones-throw away ( a little noise from Saturday night revellers, it didn’t bother me - (but that was my choice to keep the window open) . Clean rooms and public areas. Limited but very acceptable buffet breakfast included with all rooms. Limited free parking but massive public car park adjacent. All in all absolutely unbelievable value for money.
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Date of stay: May 2022Trip type: Travelled
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 6 days ago
Dear VladQuiff, Thank you for your recent stay and for taking the time to share your experience with us. I am please to see that you enjoyed your time with us and I believed I could not have summarised any better. I hope to welcome you back shortly Mathieu
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Triz wrote a review 12 May
1 contribution
Very nice stay in Luton town Room was perfect Very comfortable bed and great views of the town Will be staying here again as soon as possible thank you to reception lady Ginni for your help xxxxxxxxxxxxx
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Date of stay: May 2022Trip type: Travelled
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 1 week ago
Dear 996triz, Thank you for staying at thistle express Luton and for taking the time to share your experience with us. I am so please to read that you enjoyed your stay with us and were well looked after by our fantastic team. I have pass your kind words to them already. I hope to welcome you back soon Mathieu
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Guilherme S Mohor wrote a review 1 May
Potsdam, Germany3 contributions2 helpful votes
Perfect location right behind the station and next to a very complete mall, including a most interesting indoor market. The room and all areas were clean, they offer a good breakfast already included in the price, it's wonderful for such a fair price, and has a very nice staff. Thanks especially to Ginni!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 2 weeks ago
Dear guilhermemoh, Thank you for your recent stay and for taking the time to share your experience with us. I am glade that you enjoyed the location, the hotel and the service we provide. I look forward to welcome you back. Mathieu
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Jonathan wrote a review Apr 2022
Nottingham, United Kingdom12 contributions1 helpful vote
This hotel can be hit and miss, for the price I can’t complain but when it comes to the rooms it’s luck of the drawer. If your on a high floor it’s unlikely you will get hot water. When I questioned this with the staff they said it was because the pump doesn’t reach high enough! I stay here regularly for business as it’s a great price, clean and the staff are great, especially Marius who is always helpful and accommodating. The hotel is dated and needs investment but when the room rates are £40-£50 a night people need to get in the real world and not expect the standards of the ritz! The breakfast is complimentary and of a good standard, the rooms are clean and the Wi-Fi is free. What more do people want for the price!
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Date of stay: April 2022Trip type: Travelled
Room Tip: Avoid the 10th floor
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 2 weeks ago
Dear Watts6940, Thank you for your recent stay and for taking the time to share your experience with us. I am sorry to hear that you experienced problem with hot water. Be reassure that hot water is available on the high floor as the lower floor. Maybe few seconds more. We are regularly investing in our product to bring it up to standards. I am glade that you enjoys our breakfast and even more glade to hear your kind words about our team. I have share your feedback with all of them. I look forward to welcome you back soon Mathieu
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Neil H wrote a review Apr 2022
Aylesbury Vale, United Kingdom36 contributions19 helpful votes
Booked the hotel last minute so we could go and watch luton the next day, arrived at midnight to a great reception, parked the car easily and all was great, staff were amazing, go to my room and all night and I literally mean ALL Night there was noise from people shouting and banging in the hall way, then shouting in the room next door to me, I got no sleep, 8am went for breakfast, was ok but nothing excellent, Wi-Fi was poor, I been to a war zone and had better Wi-Fi, 24 hour security should have made me question it, went to my room at 9 (after breakfast) and decided to have a sleep only to be woken at 0930 by cleaners trying to get in my room(was told checkout was 12) why are cleaners knocking on my door at 0930? I usually stay in a hotel before luton games and have stayed here a few times and this is by FAR the worst!!!! I will be avoiding from now on, I book a hotel to relax and get a good night sleep not have inconsiderate guests shouting and banging all night, not the experience I had on previous visits but will NOT visit again.
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 3 weeks ago
Dear Neil, Thank you for your recent stay. I am sorry to read that on this occasion we could not offer the feel like home experience we thrive to. I am so sorry that your sleep was disturbed. Be reassured that we are taking measure to avoid such experience by completing regular floor walk. Our free wifi should offer a speed of 100mbps which should be sufficient for streaming and daily use. I will personally test the equipment in your room to ensure they are still performing as expected. I will finally speak with our housekeeping team as they should not disturbing guest. I am deeply sorry for this. As you mentioned, this is an isolate incident and I sincerely hope to welcome you back soon. Mathieu
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LYNN T wrote a review Mar 2022
1 contribution
On arrival met by the lovely Ginni and Maria. Although we were a little early room was available and we checked in. No hair dryer on the room. But this was requested and supplied within a few minutes. Have stayed here before numerous times and always found staff to be helpful and courteous. It’s value for money and lots of choice st breakfast.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Close to station. Just a few minutes walk. And parking on site local charge. If you need anything...
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 29 Mar 2022
Dear Lynn T, Thank you for staying at the the Thistle express Luton. I am glade to see that you had a lovely experience with us and I have already shared your feedback with the entire team. I hope to welcome you back soon Mathieu
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Dr. hatemfawzi wrote a review Mar 2022
Benghazi2 contributions
One of the best ever accommodation I stayed. The location is excellent. The rooms are clean nice breakfast.. warm welcome. The reception and management are superior...they do every effort to make you feel home..very helpful..Thanks to Ginnis and Danish and wish them all the best.
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Date of stay: February 2022Trip type: Travelled
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 28 Mar 2022
Dear Dr Hatemfawzi, Thank you for staying at the Thistle express and taking the time to share your experience with us. i am so glade to see that you enjoyed your stay. I have already shared your feedback with the entire team and I know that Ginni and Danish will appreciate being recognised. I hope to welcome you back soon Mathieu
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Jennifer B wrote a review Mar 2022
Lincolnshire, United Kingdom406 contributions134 helpful votes
Just an overnight stay,only one very big complaint the room was absolutely boiling,we turned the radiator to 0 but it was still jumping off the wall!!(room 815),opened the window as much as it would go but I’m afraid it ruined our sleep as was so uncomfortable,otherwise everything else was very good,staff very pleasant & although not a vast range the breakfast was adequate & room clean,bathroom tiny but was everything we needed.
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Date of stay: March 2022Trip type: Travelled
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 17 Mar 2022
Dear JenniferB192, Thank you for your recent stay and for taking the time to share your experience with us. Whilst I am pleased to see that you enjoyed most of your stay with us, I am sorry to hear that the temperature of your room felt inadequate to sleep. I have personally check your room with our maintenance team and took corrective action. I hope to welcome you back soon for a fresh experience Mathieu
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PRICE RANGE
US$57 - US$106 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
152
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Frequently Asked Questions about Thistle Express London Luton
Which popular attractions are close to Thistle Express London Luton?
Nearby attractions include The Bear Club (0.2 km), Gravity Active Entertainment Luton (0.2 km), and The Hat Factory (0.1 km).
What are some of the property amenities at Thistle Express London Luton?
Some of the more popular amenities offered include free wifi, free breakfast, and reduced mobility rooms.
What food & drink options are available at Thistle Express London Luton?
Guests can enjoy free breakfast during their stay.
Is parking available at Thistle Express London Luton?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Thistle Express London Luton?
Conveniently located restaurants include Monna Lisa, La Trattoria, and Nakorn Thai Restaurant.
Is Thistle Express London Luton located near the city centre?
Yes, it is 0.1 km away from the centre of Luton.
Are there any historical sites close to Thistle Express London Luton?
Many travellers enjoy visiting Wrest Park (14.2 km), St Albans South Signal Box (15.8 km), and Shaw's Corner (11.4 km).
Is Thistle Express London Luton accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.