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We stayed here as an over night stay. On arrival there was no record of our booking but the lady on reception sorted out a room and acknowledged their mistake. We were however then a little taken a back to be told there is a...More
Only 3 channels available on an old TV, told all rooms have the same problem.
Intermittent wifi connection
Shower goes hot and cold
Room needs a repaint
Poor customer service
I have worked in hospitality for years and often stay away...More
1 Thank Louise H
Response from Julian G, General Manager at Pinewood HotelResponded 15 October 2015
I am sorry that you feel you had a poor stay and we are at present upgrading our internet connectivity an working on a programme to change our TV's to digital versions.
On the day of your stay we had just introduced a...More
The hotel was friendly, clean, tidy and reasonably priced with an excellent choice of breakfast. Eton and Harrow were only a short (4 miles) taxi ride away and both were very lively if a little expensive. When we returned to the hotel we had been...More
I stayed here for a work event attending an all day meeting followed by staying the night. The bedroom was clean and comfortable nothing special but the air conditioning was excellent.
Evening meal was very disappointing and overall the hotel just looks tired although I...More
Arrived early due to our friends wedding and although check in wasn't till 3 and we had just hoped to leave our bag there - they kindly allowed us to have a room that was already cleaned at 11am! Much better then getting changed in...More