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The Milton Hilltop Hotel

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London Road, Carlisle CA1 2NS England
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About

#20 of 21 hotels in Carlisle
Location
Cleanliness
Service
Value
Open to the public as of May 2015, the newly renovated Milton Hilltop hotel is the ideal location for a relaxing stay in the capital of Cumbria. Situated 1 mile from the city centre. Free parking and WiFi available. On site restaurant and bar plus function room space that can hold 500+ guests.
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Property amenities
Free parking
Free internet
Internet
Bar / lounge
Restaurant
Breakfast buffet
Meeting rooms
Non-smoking hotel
Room features
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
369Reviews6Q+A64Room tips
Traveller rating
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Popular mentions
m4sure wrote a review Mar 2021
1 contribution
Refused a refund for my booking after lockdown & given basic e-voucher which quickly expired. Hotel ignored all my emails before voucher expired. They basically stole my money. Don’t give waste your time giving them free money.
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Date of stay: April 2020Trip type: Travelled with family
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linroth wrote a review Oct 2020
8 contributions8 helpful votes
This is not a stay at hotel, but just a heads up to stay well clear of this hotel in all respects, most of staff are unhelpful and dont pass messages on,thats if u can find a one ,managers seem non existent as they dont reply to you I've been waiting since august for them to reply still nothing ,cant get in touch with their head office ,emailed their operations manager and surprise surprise no reply ,most incompetent company I have ever dealt with.Also as one other review mentioned Nancy on reception extremely rude and abrupt for being front of house absolutely shocking.
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Date of stay: October 2020Trip type: Travelled solo
2 Helpful votes
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James McIntosh wrote a review Oct 2020
Ayrshire, United Kingdom1 contribution1 helpful vote
Checked in on Monday evening and was greeted by one of the most awful customer service workers I've ever experienced. The Italian woman behind the reception desk (think her name was Nancy as I asked the housekeeper in the morning) was so rude and abrupt with us on check in it made us want to leave. She demanded that we hand over our ID for her to take a photocopy of with no real explanation on why we had to. We mentioned the awful customer service to the young boy on reception the next morning and so lovely and apologised on behalf of her (which he shouldn't have to do). He offered us a free breakfast to apologise, we didn't take it but it was nice that he wanted to solve the issue. We wish he was on reception for check in. Really think they need to evaluate who they have behind their reception desk.
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Date of stay: September 2020
Location
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Room Tip: Avoid the Italian woman behind the reception desk.
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1 Helpful vote
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cxr123 wrote a review Sep 2020
26 contributions6 helpful votes
Pros - Room was comfortable, clean and quiet - Decent bath - Breakfast wasn’t great but was better than I expected - Vending machine is good value Cons - Require passport to check in, I don’t see why - Reception is undermanned – I waited almost twenty minutes just to pick up my key - The bathroom fittings were not well done, so the tap kept leaking on the surface top - The directions to room are weak – I had to go back to reception not once but twice because the directions were incomplete. That’s basic stuff to fix. - None of the receptionists were native English speakers. When I asked the receptionist, for example, she kept insisting to me that “go right” and “go straight” are the same (which clearly they are not, and that was why I could not find my room). Her response was “I don’t speak English well” but that doesn’t really make misdirection acceptable.
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Date of stay: September 2020
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Jordan G wrote a review Sep 2020
11 contributions2 helpful votes
Arrived... Was allocated a dirty room, complained, was told it was an error, no worries these things happen, was then allocated a room in which the heating on the whole floor couldn't be turned off? ..... Absolute crap, actually leaving the hotel to go to my car as its so uncomfortable
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
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PRICE RANGE
US$45 - US$75 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCumbriaCarlisle
NUMBER OF ROOMS
92
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Frequently Asked Questions about The Milton Hilltop Hotel
Which popular attractions are close to The Milton Hilltop Hotel?
Nearby attractions include VR Gateway (1.1 km), Red Herring Escape Rooms (1.1 km), and Eden Rock (0.6 km).
What are some of the property amenities at The Milton Hilltop Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at The Milton Hilltop Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Milton Hilltop Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Milton Hilltop Hotel?
Conveniently located restaurants include Anazao Tearoom, Royal Outpost, and Masala Bazaar.
Are there any historical sites close to The Milton Hilltop Hotel?
Many travellers enjoy visiting Cartmel Medieval Village Priory (14.0 km) and Kirklinton Hall & Gardens (12.9 km).