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Moor Hall Hotel & Spa, BW Premier Collection

Traveller (514)
Room & Suite (444)
Dining (99)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A Certificate of Excellence winner!
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Property amenities
Pool
Free parking
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS

Location

Full view
41Car recommended
Grade: 41 out of 100
709Restaurantswithin 10 km
140Attractionswithin 10 km
2,343Reviews
1,143Photos
21Q+A
100Room tips
Traveller rating
  • 1,290
  • 560
  • 299
  • 121
  • 75
Time of year
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  • English
Popular mentions
Brilliant hotel can highly recommend! From the minute we arrived we loved our stay and want to go back. Gorgeous surroundings and settings, gardens and rooms. Staff were very welcoming and friendly and attention to detail was lovely. We celebrated our wedding anniversary here
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Review collected in partnership with Best Western
Visited in March with friends for a 50th birthday celebration. This is the most I've ever paid for a spa day and I'm afraid we were not impressed and won't be returning. Firstly, we were shown around without being offered the opportunity to put our things down. As it was my
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If I could share with you my experience. Sadly I have to say, although previous stays were great, the last visit was appalling. On arrival we arrived an hour early (2pm) so reception suggested go to the bar! Met a lovely group of ladies, some were allowed to check in,had been
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Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection
Responded yesterday
Thank you for taking the time to leave your feedback. As we explained during our private correspondence to you, we do have guests who purchase spa days, and some hotel guests wish to arrange for an early check-in to their room, which does then allow early access to the spa. We do clearly advertise that hotel guests can use the spa area from 3pm and can only do so when showing their room card and pass. We feel our policies and procedures are very generous, as many other hotels have a 4pm check-in for hotel rooms and spa access. I can assure you that we did understand all of your concerns, and quickly rectified the issue with the bar stool and towel ring. We apologise for any inconvenience on these matters. It is disappointing to hear that you were stuck in the lift. There was a mechanical fault which has been raised and now resolved by the lift company. I do hope you understand this was outside our control. As a regular guest who has never had a problem before on multiple visits, we do feel we have rectified your concerns with the offer in our private emails to you.
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We recently visited Moor Hall, where we have stayed on a couple of occasions now, for an afternoon tea with our son, daughter-in-law and 3 month old granddaughter. We were very impressed with the level of service we received from 'Lady George' . She looked after us very well
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Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection
Responded yesterday
Thank you for taking the time to leave your great review. I am delighted to hear you had a great time and enjoyed your Afternoon Tea. Georgina is over the moon with your feedback, and we are proud of the great customer service she delivers to our guests. Thank you for the wonderful comments. Everyone at Moor Hall is so pleased to hear you are returning, and look forward to welcoming you.
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Booked a Jacuzzi room at More hall for my wife's birthday including breakfast and evening meal.Treated well by the wonderful staff in the bar restaurant and reception breakfast and dinner was lovely.Did have a problem with the Jacuzzi and reported this to reception the matter
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Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection
Responded 2 days ago
Thank you for taking the time to leave your great review David and 5 star rating. I am delighted you had a great stay at our family owned hotel, and we appreciate your great comments about our hard working staff. I am sorry to hear there was a problem with the jacuzzi bath in your room, however, I am pleased to hear this was resolved well and I have passed your great feedback to Hugh with reward. It's fantastic to hear you plan on returning, and I do hope we have the pleasure of welcoming you back to celebrate your birthday.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorMoor Hall Hotel & Spa, BW Premier Collection
The Jacuzzi Room at the Moor Hall Hotel & Spa, BW Premier Collection
Professional photo exclusively commissioned by TripAdvisorMoor Hall Hotel & Spa, BW Premier Collection
The Jacuzzi Room at the Moor Hall Hotel & Spa, BW Premier Collection
Gardens
Professional photo exclusively commissioned by TripAdvisorMoor Hall Hotel & Spa, BW Premier Collection
The Junior Suite at the Moor Hall Hotel & Spa, BW Premier Collection
Photo provided by managementMoor Hall Hotel & Spa, BW Premier Collection
Jacuzzi Room
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Hello. We have 2 rooms available, 1 is traditional bridal suite, and the other is our Jacuzzi bridal suite. If you would like to know more, or view our hotel and these rooms, please contact our Conference and Events department on 0121 3083751. Many thanks
1 vote
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Dear Laura. Children are permitted to use the swimming pool between the times of 8am until 7pm. The gym and spa lounge are adult only. I would point that children using the pool is more popular of a weekend. I do hope you have an enjoyable stay. Regards Angela
0 votes
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Can we stay and then use our theme park tickets on the day we leave, after breakfast?
Hi - yes you can use your theme park tickets on the day of check-out. Many thanks
0 votes
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Hi Sean. Yes you can collect your theme park tickets in the morning, then return later to check in. We would also assist with storing your luggage should you wish. We look forward to welcoming you soon. Regards, Angela
0 votes
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Hello, is there a steam room and or sauna?
Yes there are both.
1 vote
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"Tried three different rooms been happy with all of them.Try a Jacuzzi room for special occasion GREAT"
"Views of the grounds are lovely"
"we had room 185 with a view to the garden"
"Do not have a room on the first floor"
"Garden view"
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PRICE RANGE
US$90 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier moor hall hotel sutton coldfieldbest western premier moor hall hotel and spabest western sutton coldfieldsutton coldfield best western
LOCATION
United KingdomEnglandSutton Coldfield
NUMBER OF ROOMS
83
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