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New Hall Hotel & Spa

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New Hall Hotel & Spa
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1,065 Reviews from our TripAdvisor Community

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Showing 1,056: English reviews
Montreal, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2015 via mobile

We attended a wedding held at this hotel and we stayed for 3 nights (we should of stayed longer) very nice big rooms. Staff is amazing. We had afternoon tea it was wonderful. We will return. Thank you!

Helpful?
1 Thank Chantal B
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for another fantastic review after your return to New Hall. I do believe that many of our guests use Trip Advisor to obtain honest feedback from previous guests. It is always reassuring to read a review such as yours where it highlights the hard work of the team members. I will be sharing your kind words... More 

Lichfield, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 August 2015 via mobile

The room and hotel itself is lovely. The spa is small but good for an extra as a guest if a bit short on seating at peak times. Main issues were with dinner. The butter (or some sort of spread?) had obviously melted then reset but had split and was grainy and off so had to ask for some more,... More 

Helpful?
Thank FionaC1968
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. Whist it was pleasing to see that you enjoyed most aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. I will be discussing your points with Matt; our head chef who I... More 

Birmingham, England, United Kingdom
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 August 2015 via mobile

We have had a wonderful experience at our friends wedding reception, held in the marque in the well manicured grounds. Food was truly fantastic, tasty, hot and Locally sourced. Service was good, with staff who listened!! Would we go back - yes definitely.... An amazing venue!! Lovely food... Great grounds and venue and food to look forward to...

Helpful?
2 Thank Jayne T
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your review following your recent visit, I can see that you level 4 contributor and as such your comments mean a lot to us. I look forward to welcoming you back to the New Hall Hotel in the near future when I can assure you of our very best attention. Kind Regards Scott... More 

Sutton Coldfield, United Kingdom
Level Contributor
176 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 August 2015

I'm a big cream tea fan, and my wife brought me a Classic Cream Tea "experience" at New Hall as a surprise. We have have a few meals in the restaurant before, and are well aware of the superb surroundings that New Hall sits in. Well worth a look at anytime for free. There was a large selection of tea's... More 

Helpful?
Thank g6ued
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review after another enjoyable visit to New Hall. We all look forward to seeing you again in the not to distant future. Kind Regards Scott Deputy General Manager More 

Oxford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2015

We stayed in this hotel for our wedding night for 3 nights. The room was gorgeous. The food for breakfast was really nice, all fresh and a great variety to choose from. The grounds are lovely to walk around. We also booked in for a full body massage at the spa, which was wonderful. The spa facilities were great, and... More 

Helpful?
1 Thank Hannah R
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, May I offer a belated congratulations and to thank you for review. I was pleasing to see that you both enjoyed your time with us and I will be sharing your kind words with the team. Kind Regards Scott Deputy General Manager More 

Slough, United Kingdom
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 August 2015

Fantastic hotel, staff were very attentive. Comfortable double room with large TV, DVD player hairdryer, toiletries, tea and coffee etc. You can borrow DVD's but we took our own. Very varied choice for breakfast both continental and full English. Fine dining and bar meals available. As expected the food and drink was on the pricey side, a gin and tonic... More 

Helpful?
Thank ZandES
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your “lovely” review following your recent stay. It was pleasing to see that you enjoyed most of your time with us. As a direct result of your feedback I have asked that need to book certain services in advance should be added to our website as well as all conformation. I do hope we... More 

A TripAdvisor Member
Reviewed 3 August 2015 via mobile

Having stayed in 4 other Handpicked hotels, we thought we'd try New Hall Hotel, but I have to say it was our least favourite. We booked a one night DBB deal, with a free upgrade to a executive room...that said, the executive room felt more like a standard Handpicked room, and we even had a lovely used plaster, complete with... More 

Helpful?
Thank A TripAdvisor Member
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share with us your extensive feedback following your recent stay at New Hall. Reviewing your feedback, I completely agree that our service should be equally as “attentive” as our sister hotels, and to this end I will be discussing your points with the relative departmental managers. As a regular user of... More 

Lisbon, Portugal
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 August 2015

We were a bit disappointed for the size of the pool, by 11am you had loads of kids playing, so not really good for relaxing. Treatments were ok, I had my manicure in the corridor as they didn't have a room inside. Staff was lovely & the hotel is really nice. Not sure we will be back

Helpful?
Thank Daniel-Barcelona-UK
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your recent visit. Whilst It was pleasing to read that your positive comments relating to the staff and the hotel I was disappointed to read that the Club did not meet your expectations. Unfortunately due to the size of the building we are restricted in the services... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2015

Just spent a last minute weekend getaway here. Lovely venue and some very helpful hotel staff Andreas on reception and Lisa and her team in the restaurant area. We ate here for both evening meals and the standard of all courses were fantastic and thoroughly enjoyable. ( If it was my business I would work on attention to detail in... More 

Helpful?
Thank Karen012345
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing you positive review and recommendation. I do believe that many of our guests use Trip Advisor to obtain honest feedback from previous guests. It is always reassuring to read a review such as yours where it highlights the hard work of the team members. I will be sharing your kind words with Lisa, Andreas... More 

Shrewsbury, United Kingdom
1 review
Reviewed 2 August 2015

We stayed for 3 nights over a weekend. It was non stop weddings, with a crammed full hotel. Room was really good, although no view at all, just a wall! Nice touches in the room, lots of coffee, and tea choices. Our daily room service, was just 1 hour before turn down service! They really were that busy! Lots of... More 

Helpful?
Thank Jane W
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and constructive feedback. I am sorry that not all aspects of you stay were to your satisfaction, I will be discussing your points with the relative departmental managers. It was particularly disappointing to see that your stay seemed to be impacted by the Hotel hosting weddings, for which I would like to apologise.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Babysitting
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 

Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1PH, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: €129 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
New Hall Hotel & Spa Sutton Coldfield, West Midlands
Hotel Style:
#1 Spa Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#2 Romantic Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from New Hall Hotel & Spa staff and other travellers.
8 questions
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Questions? Get answers from New Hall Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Extend your search”
 of 5 bubbles RogerW870, 23 Nov 2016 | Read review
“Stop in the old original building side”
 of 5 bubbles T5546XKjamesb, 12 Nov 2016 | Read review
“Just ask for a good room.”
 of 5 bubbles W7045XHnickg, 3 Nov 2016 | Read review
“Great Spa and grounds as well”
 of 5 bubbles Jeffg880, 30 Oct 2016 | Read review
“Ask if they have an event on when you are staying. If this is the case, ask for a room further away from it!”
 of 5 bubbles bec011, 27 Oct 2016 | Read review
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