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New Hall Hotel & Spa

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New Hall Hotel & Spa
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1,095 Reviews from our TripAdvisor Community

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Showing 1,086: English reviews
Gloucester, United Kingdom
Reviewed 7 December 2015

Clean, well-equipped room. Very helpful staff; good food. No problems catering for coeliac requirements - good selection of gluten-free food at breakfast. Staff appeared well-briefed on different dietary requirements. Highly recommended.

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Helpful?
Thank Maharg2013
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear guest, Thank you for your review and for your recommendation. I will be sharing your kind words with the team. Kind Regards Scott

Birmingham, United Kingdom
Reviewed 3 December 2015

Stayed with friends for one night as a treat and found the service and standards fell well below what we expected. The room was not comfortable but had not been properly cleaned and the bathroom was grubby. Food in the restaurant was very indifferent and one main course ordered for monkfish arrived and was something entirely different. Nothing was said...

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Helpful?
2Thank Jch1956
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review following your recent stay. Although we are embarking on a period of refurbishment it is clear from your comments that there were some lapses in basic housekeeping and service standards. Please accept my sincere apologies for this and rest assured that I will be discussing them in detail...

East Sussex, United Kingdom
Reviewed 2 December 2015

Booked as I fancied a hotel with a spa, gym & pool. However they were being serviced whilst I was there - I was contacted to say that the pool was not available and it was only when I checked the website did I find out about the spa and gym. I contacted the hotel and was immediately offered an...

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Helpful?
Thank mandyandandy2015
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your review and for your patience during your stay. It was pleasing to see that the team looked after you and that you enjoyed meeting Warwick. I have shared your comments regarding the bath with the housekeeping team and have asked that this is remedied immediately. I do hope we see at New Hal...

Reigate, United Kingdom
Reviewed 1 December 2015

We had the Sunday weekend deal with a cream tea, dinner and breakfast included. I have to say it was excellent value for money in a hotel steeped in history. The room was cosy and different from the usual square box. The meals were of excellent quality and well prepared and unlike other reviews, we found the staff to be...

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Helpful?
Thank SnarlingDog
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your complimentary review on Trip Advisor following your recent stay with us. I was delighted to read your comments about the team. We are fortunate to have some very natural, attentive and genuinely charming staff who love what they do and who are very proud to work at the Hotel. It was pleasing to see...

Bingley, United Kingdom
Reviewed 27 November 2015

When you book a room late, to stay in the same week as a major exhibition at the NEC, you're going to struggle to find a place. In this case, the cheapest option within striking range was the New Hall and the cheapest room available a junior suite. Sometimes bad luck turns out good after all. The New Hall is...

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Helpful?
2Thank Ulape
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for such wonderful comments. I'm genuinely delighted that you had such a superb stay here at New Hall. As a team, we take such satisfaction in receiving comments like these, as our focus is to ensure our guests have the best possible experience and it certainly sounds as though you did. I will be sharing your...

St Albans, United Kingdom
Reviewed 25 November 2015

I had business meetings and dinners in this property 20 years ago and it was always considered to be very special. Before my recent visit, I was looking forward to a repeat of my previous experience. Sadly, that was not to be the case. Of course, the setting and the building are still spectacular but the service is practically non-existent....

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Helpful?
Thank suntandrews
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking the time to share your review following you recent return to New Hall. It was very disappointing to read that we did not match the levels of service you experienced previously or those shown on previous reviews. This leads me to suggest that your experience was somewhat exceptional; this alongside planned refurbishments in the public...

Northumberland, United Kingdom
Reviewed 23 November 2015

We stayed for three nights in the Candida Suite and my daughter and her husband stayed for one night in the Sirius Suite. We were all delighted with New Hall. The suites were both full of atmosphere and wonderful period touches. Two mornings we had room service, which was great and on our final morning we went down for breakfast....

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Helpful?
1Thank hazyma2015
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for you fantastic review following your recent stay. It was great to see that you enjoyed all that New Hall has to offer including Warwick. I will be sharing your kind words with Des, Bobby and the rest of the team. I do hope that you have the opportunity to visit us all again...

St Albans, United Kingdom
Reviewed 23 November 2015

Have stayed in this hotel on a number of occasions and have never been disappointed. We always book the Sirius suite which is superb, especially as it has recently been refurbished. The restaurant has a nice atmosphere and the food is always delicious. Staff are helpful and friendly. Would recommend and will definitely be staying here again.

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Helpful?
1Thank COYI_HammersFan
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your review and your recommendation following your return to New Hall. I look forward to welcoming you back to the Hotel in the near future when I can assure you of our very best attention. Kind Regards Scott Deputy General Manager

Liverpool, United Kingdom
Reviewed 23 November 2015

I have just stayed a New Hall County Hotel with 4 girlfriends. this is the 2nd time I have stayed. The hotel was clean and tidy and the food good but not excellent, our room was lovely, however it was very busy and the staff run off their feet ( I think there was a function and a wedding party...

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Helpful?
Thank howacst
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your review and constructive feedback. I am sorry that not all aspects of you stay were to your satisfaction, I will be discussing your points with the relative departmental managers. It was particularly disappointing to see that your stay seemed to be impacted by the Hotel hosting weddings, for which I would like to apologise....

Huddersfield, United Kingdom
Reviewed 23 November 2015

We stayed in the Sirius suite and absolutely loved it- possibly the nicest room I've stayed in in a hotel? The bed was incredibly comfortable, there was a seating area for up to 4, a coffee machine, delicious biscuits and the staff looked after us wonderfully, even allowing us a late check out on Sunday which was very much appreciated....

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Helpful?
Thank Hazy774
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank for taking to share your review following your stay with us. Whist it was pleasing to see that you enjoyed most aspects of your visit we are always interested in feedback that can help us improve the level of service we offer our guests. We will be using your constructive comments in a positive manner which should...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Babysitting
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 

Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1PH, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: €126 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
New Hall Hotel & Spa Sutton Coldfield, West Midlands
Hotel Style:
#1 Spa Hotel in Sutton Coldfield
#2 Romantic Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from New Hall Hotel & Spa staff and other travellers.
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Questions? Get answers from New Hall Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard rooms were fine but in new build. You need to upgrade if you wish to be in the original building.”
 of 5 bubbles 336millymollymandy, 18 Jan 2017 | Read review
“Stay in the old house if you can”
 of 5 bubbles DominikL694, 10 Jan 2017 | Read review
“further along the hallway will be quieter.”
 of 5 bubbles berenicestill, 7 Jan 2017 | Read review
“Ask for a room in the old part (castle) over looking the great gardens”
 of 5 bubbles RonaldD40, 20 Dec 2016 | Read review
“Splurge for a Delux Double or Suite!”
  • Sirius Room
 of 5 bubbles dorothyr638, 8 Dec 2016 | Read review
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