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New Hall Hotel & Spa

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New Hall Hotel & Spa
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1,065 Reviews from our TripAdvisor Community

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Showing 1,056: English reviews
Leyland
Reviewed 13 October 2015

This was a one night deal with meal, bottle of Champaign and cream tea that my husband booked for our wedding anniversary. We stay at hotels very often and so have a good knowledge of a wide range of hotels to compare against. The hotel is found at the end of an impressive private road and parking is ample. The...

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Helpful?
1Thank Christine C
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your fantastic review and recommendation. I do believe that many of our guests use Trip Advisor to obtain honest feedback from previous guests. It is always reassuring to read a review such as yours where it highlights the hard work all the team members do in order to make special experiences memorable. I...

Melbournepatricia
Reviewed 12 October 2015

Our room was marvellous - spacious, and steeped in history but utterly clean. Service was impeccable. Breakfast could not be faulted and everything one would want was there. We were only there for one night but will be back.

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Helpful?
Thank woolrichii
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Wow, thank you for your “fantastic” review following your recent stay. I look forward to welcoming you back to the New Hall Hotel in the near future when I can assure you of our very best attention. Kind Regards Scott Deputy General Manager

London, United Kingdom
Reviewed 12 October 2015

The building and grounds look just as charming as in the pictures. The hotel decor is tasteful and the rooms are clean. The reservations service is great - we got an email confirmation as well as a phone call from the hotel asking if we would like to book a table for dinner on arrival etc. The check-in personnel are...

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Helpful?
Thank StasiaBasia
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience following your recent stay at New Hall. I was pleased to read the positive comments you made regarding Andreas, he is a great ambassador for our Hotel. Conversely I was upset to hear that his colleagues in our Food and Beverage department did not match him or our...

Alrewas, United Kingdom
Reviewed 11 October 2015

We had a lovely time at the New Hall. We were greeted by friendly gentlemen on our arrival and surprised with an upgrade to a suite which had amazing views. Thank you. In the afternoon we had lovely warm scones then on the evening our meals were delicious and faultless. Complements to the chefs. Our Room was quiet and well...

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Helpful?
Thank NigelM1964
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for your complimentary review on Trip Advisor following your recent stay with us. I was delighted to read your comments about the team. We are fortunate to have some very natural, attentive and genuinely charming staff who love what they do and who are very proud to work at the Hotel. I look forward to welcoming...

Chorley, United Kingdom
Reviewed 11 October 2015

This hotel is a very picturesque hotel in a lovely setting. My room in the main house had plenty of character and space, even with beams and creaky floorboards. The stay was for 2 nights on business and each night ate in the hotel. If you don't want a formal 2 or 3 course meal at £30 or £39 per...

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Helpful?
Thank dave0077
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience following your recent stay at New Hall. Whilst it was pleasing to see that you enjoyed our fantastic views and hotel it was disappointing to read that our menu selection was not fully explained to you. As you quite rightly said we do offer a 2 and 3...

Manchester, United Kingdom
Reviewed 7 October 2015

Absolutely wonderful place and they upgraded us due it being my birthday. Excellent food and service. Fabulous room and we overlooked the moat. Loved it and would highly recommend. Only slight disappointment was the size of swimming pool area but still wouldn't stop us returning.

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Helpful?
Thank debandsifarr
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Firstly may I wish you a belated happy birthday and thank you for choosing New Hall to celebrate it? I am glad that you enjoyed your time with us and I would look forward to your return. Kind Regards Scott Deputy General Manager

Birmingham, United Kingdom
Reviewed 6 October 2015

What a beautiful hotel shame about the service. I was lucky enough to be checked in by a lovely young man and checked out by a very helpful young man but all the other staff in between left a lot to be desired.I was there for my nieces wedding and just to get a cup of tea for my mom...

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Helpful?
Thank Robertamcmahon
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share with us your feedback following your recent visit at New Hall. Reviewing your feedback, I can only apologise that the service you received on this occasion did meet either yours or our standards and to this end I will be discussing your points with the relative departmental managers. We would...

Birmingham, United Kingdom
Reviewed 5 October 2015

We were invited to celebrate a close friends 60th birthday. We arrived by taxi and what a sight, the building was spectacular. We ordered a drink and sat outside in the beautiful garden, in the sunshine. Our meal was upstairs in the Great Hall, what a room!!!! It was beautifully decorated with large paintings, and a large oval table to...

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Helpful?
Thank Linda R
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your review following your recent visit, I can see that you level 3 contributor and as such your comments mean a lot to us. I was delighted to read your comments about the team. We are fortunate to have some very natural, attentive and genuinely charming staff who love what they do and...

Birmingham
Reviewed 3 October 2015 via mobile

I recently had the privilege to eat at this restaurant on an evening out with my daughter. On entering we were greeted by the friendly staff on reception. We were seated in this lovely restaurant and we're served amazing food from the lovely starter, main and rounded off with the stunning desert. Lovely atmosphere, very attentive staff throughout the evening....

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Helpful?
Thank Lesley010
Scott-T-McDonald, Manager at New Hall Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your fantastic review and recommendation. It is clear that you enjoyed your time with us and that the team look after you both. I do hope we have the opportunity of looking after you again soon. Kind Regards Scott Deputy General Manager

Birmingham, United Kingdom
Reviewed 2 October 2015

Photographed a wedding here today the customer service was dreadful the room wasn't ready the food was late and then it was cold Stuart the guy that seemed to be looking after the wedding was shocking couldn't cope he was dreadful what a Shane ot was a shambles I felt sorry for the bride and groom who had spent well...

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Helpful?
1Thank 144deb

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Babysitting
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 

Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1PH, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: €130 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cancelon, Travelocity, Odigeo, Priceline and Agoda so you can book your New Hall Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
New Hall Hotel & Spa Sutton Coldfield, West Midlands
Hotel Style:
#1 Spa Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#2 Romantic Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from New Hall Hotel & Spa staff and other travellers.
8 questions
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Questions? Get answers from New Hall Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Extend your search”
 of 5 bubbles RogerW870, 23 Nov 2016 | Read review
“Stop in the old original building side”
 of 5 bubbles T5546XKjamesb, 12 Nov 2016 | Read review
“Just ask for a good room.”
 of 5 bubbles W7045XHnickg, 3 Nov 2016 | Read review
“Great Spa and grounds as well”
 of 5 bubbles Jeffg880, 30 Oct 2016 | Read review
“Ask if they have an event on when you are staying. If this is the case, ask for a room further away from it!”
 of 5 bubbles bec011, 27 Oct 2016 | Read review
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