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Hotel du Vin Poole

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#4 of 14 Hotels in Poole
Certificate of Excellence
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Hotel du Vin Poole
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1,020 Reviews from our TripAdvisor Community

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Showing 1,011: English reviews
Stirling
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2015

Excellent locations and great old building well converted and equipped. Great Bistro, menu and wine list (and breakfast). Only drawback is very limited onsite parking and no valet service to take car to local car park ..... which is not immediately obvious or readily accessible - though actually not far away. Adding in this service would take this place up... More 

Review collected in partnership with this hotel

Helpful?
Thank Brian P
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Brian P, thank you for your feedback and kind comments. For Insurance purposes and Health & Safety implications we do not valet park cars, but multi storey car parks are just 4 minutes walk away. Kind regards Christian HdV Poole More 

Aquitaine, France
Level Contributor
438 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed 10 November 2015 via mobile

We have been regular users of HduV hotels over the years, particularly in Bristol and have always been well satisfied. This was our first time at the Poole hotel. The issues that we had with the room may have just been caused by a timing issue, as we booked our room quite late and could only get a room on... More 

Helpful?
Thank LesH211
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear LesH211, thank you very much for your review and valued feedback and I am sorry to hear that some elements of your stay were not as great as we all hoped for. Having said that it was a pleasure to make sure that the rest of team heard your kind comments regarding them being terrific, attentive and helpful. Please... More 

Plymouth, United Kingdom
1 review
Reviewed 10 November 2015

Having recently stayed at the Hotel Du Vin in Bristol where we had very poor service and a less than satisfactory stay you can imagine our trepidation upon arrival. I am pleased to say that from the moment we arrived until our departure the staff were very attentive, the restaurant staff were ultra efficient and friendly, all in all we... More 

Review collected in partnership with this hotel

Helpful?
Thank welshgranite
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear welshgranite, thank you so much for your great feedback and 5* review which was a pleasure to forward to the rest of the team. Kind regards Christian HdV Poole More 

East Grinstead, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 November 2015

Very good lunch, room very comfortable, wonderful nights sleep best we've had in a long time . Downside is difficult parking and restaurant had run out of many of the the wines on the list. That said we had a super stay and will return.

Review collected in partnership with this hotel

Helpful?
Thank sunandsailcat
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear sunandsailcat, thank you for your time writing your review and giving us a 5* scoring. I am pleased to tell you that we have appointed a new Sommelier for HdV Poole, who will not doubt add some great wines to the menu. We are looking forward to welcoming you again soon. Best regards Christian HdV Poole More 

Devizes
1 review
Reviewed 9 November 2015

I took my mum away for her birthday and everything was perfect, we had a free upgrade to a beautiful room and then my mum got a birthday pudding of cake and sweets, she felt so special. The staff were all lovely, from reception checking in, right through to dinner and then check out. The Sunday night deal is an... More 

Review collected in partnership with this hotel

Helpful?
Thank coles_e
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear coles_e, thank you so much for your great comments and 5* review which I forwarded to the rest of the team. We are looking forward to welcoming you again soon. Best regards Christian HdV Poole More 

Poole, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 November 2015

We came for dinner for my husbands birthday. We've come for dinner many times, HDV always never fails to disappoint. Always excellent quality food with outstanding customer service. Highly recommended for a guaranteed good meal.

Helpful?
1 Thank Amy H
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Amy H, thank you so much for your great feedback and kind comments. We are looking forward to welcoming you again soon. Best regards Christian HdV Poole More 

Level Contributor
12 reviews
6 hotel reviews
Reviewed 4 November 2015 via mobile

My husband and I stayed at Hotel du vin in Poole . It was a great experience we stayed in the Dom Perignon room it was clean and tidy the baths were fantastic. Huge TV The restaurant had beautiful food and a great selection of wine. The bed was so huge and comfortable. Will 100% be staying here again when... More 

Helpful?
Thank lenimathews
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear lenimathews, thank you very much for your great review and 5* score. I have forwarded your kind comments to the rest of the team and we are looking forward to see you again soon. Kind regards Christian HdV Poole More 

Basingstoke, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 November 2015

Stayed in the Grande Dame room, very good standard of decor suite with double sided TV, roll top bath in lounge and fab separate monsoon shower. Bed very comfortable and spacious, wonderful Egyptian cotton bed covers and sheets. Bar in room well stocked with wines, beers and spirits. Staff welcoming from check in to bar and restaurant. Couple of gripes:... More 

Helpful?
Thank Innyjim
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Innyjim, thank you for your valued feedback regarding your stay here with us on Poole. HdV Henley does Valet parking as they have an underground car park and don't need to drive guests cars on public roads. For Health & Safety reason we have decided not to valet park cars. I have forwarded your comments regarding the evening menu... More 

United Kingdom
Level Contributor
91 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 1 November 2015

We stayed at the Hotel du VIn in Poole in October 2015 for a couples weekend break. The hotel is right in the centre of Poole. Car parking space is VERY limited, so we had to use the pay-for car park bheind the hotel - this is a bit of stroll, and costs £10 per night. The hotel is a... More 

Helpful?
Thank coopuk
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear coopuk, thank you for your review and I am pleased that we were able to upgrade you to the suite. On that evening one of our boilers was playing up, which took longer for hot water to reach one part of the building. Please let me apologise for that. We are looking forward to welcoming you again soon. Best... More 

UK
Level Contributor
108 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 31 October 2015

Several things about this place are irritating: - they email before you arrive to say "if we have nicer rooms, unsold, on the day, do you want to pay for one at a slightly reduced price?" - no, I don't thanks but if you have them can't you just upgrade people? - we were up 4 flights of steep stairs,... More 

Helpful?
Thank wickedwaterwitch
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear wickedwaterwitch, Thank you for your time writing your valued feedback. The email you are referring to is a computer generated to prompt guests of the possibility of an upgrade. This would guarantee a larger room rather than hoping for an upgrade. and if we can upgrade we will. The room you stayed in is a standard category, hence the... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Hotel du Vin Bistro Poole
Hotel du Vin Bistro Poole
Cuisines: French, European, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 

Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Region: United Kingdom > England > Dorset > Poole
Price Range: €120 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset
Hotel Style:
#1 Family Hotel in Poole
#2 Luxury Hotel in Poole
#2 Romantic Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Poole staff and other travellers.
9 questions
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Basingstoke, United Kingdom
over a year ago
Abergavenny, United Kingdom
5 months ago
Rhyl, United Kingdom
over a year ago
Basingstoke, United Kingdom
over a year ago

See all questions (9)

Questions? Get answers from Hotel du Vin Poole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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