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Hotel du Vin Poole

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#5 of 14 Hotels in Poole
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel du Vin Poole
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1,040 Reviews from our TripAdvisor Community

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Showing 1,030: English reviews
london, UK
Reviewed 2 weeks ago

I treated my cousins to a quick pre-Christmas break and we all totally loved our stay. The hotel is in the heart of the old town and perfect for mooching around the old streets and quay area (although there isn't a hell of a lot to do in the winter of course). It's a beautiful building and it's managed with...

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Helpful?
Thank deeboy
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear deeboy, thank you very much for your great feedback and 5* rating. We are looking forward to welcoming you again soon. Happy New Year Christian HdV Poole

farnham
Reviewed 3 weeks ago via mobile

I've travelled to quite a few hotels like this for work and the malmaison group and hotel du vin always treat me exceptionally well. We were travelling to this hotel for a family visit and we had booked two separate rooms, one for us and one for the kids. When we arrived on the night of the booking we discovered...

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Helpful?
Thank samkey
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear samkey, thank you for your fantastic feedback and kind comments. Happy New Year Christian HdV Poole

Cheltenham, United Kingdom
Reviewed 3 weeks ago

du Vin Hotel, Poole, Dorset First, make sure you know exactly how to get to this hotel. It is in the Old Town and our Sat Nav was confused by the one-way road system. Aside from that, this hotel proved to be very pleasant, housed in an former Georgian town house on a cobbled street. I almost expected to see...

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Helpful?
Thank Jayell71
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Jayell71, thank you for your feedback which I forwarded to the rest of the team. Apologies if we did not got everything 100%, but I am pleased that you overall enjoyed your stay here with us. Kind regards Christian HdV Poole

Kingston upon Thames, United Kingdom
Reviewed 3 weeks ago via mobile

I stayed this week for a couple of nights...the staff were great..rooms fantastic. Only thing to be aware of is that the bath runs quickly... anyway we will be back this week. The hotel manager Christian is very good and helpful. Location is great within walking distance of the quay and harbour.

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Thank RPLamb
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear RPLamb, thank you for your feedback and we are looking forward to welcoming you again soon. Kind regards Christian HdV Poole

Poole, United Kingdom
Reviewed 13 December 2016 via mobile

Usually very good all round as frequently use this place, food on this occasion was great as usual on the pork belly until... I go to eat the mash and find metal filings in it long stringy metal 😡 complained and manager kept apologising and took it off the bill oh and the desserts were taken off the bill also...

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Helpful?
Thank benjamino1974
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear benjamino1974, thank you for your review. I have emailed, requesting to provide me with a phone number on 30/09 so that we can discuss the unfortunate incident, but I have not heard anything back. Could you please call me on 01202 785570 to discuss further? Regards Christian HdV Poole

Oxford, United Kingdom
Reviewed 11 December 2016 via mobile

We stayed in Brighton Du Vin earlier in the year and it's difficult to believe they are part of the same group. Du Vin Poole was friendly, well serviced and went the extra mile The room service was impeccable,and the check in staff were very very welcoming indeed. The room was fine...It smelled a little damp and 2 light bulbs...

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Thank TheD-Ps
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear TheD-Ps, thank you for your great feedback and I have asked maintenance to look into the issue. We are looking forward to welcoming you again soon. Kind regards Christian HdV Poole

cardiff
Reviewed 8 December 2016 via mobile

Myself and fiancé stayed here on 2nd and 3rd December. Lovely hotel - great room - friendly, helpful and informative staff. Lovely restaurant and excellent food (ordered from both the set menu and a la carte - both equally as good). Breakfast was lovely loads of choice. Bottles of wine everywhere!!! Lovely old mansion house - thoroughly enjoyed our stay....

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Thank alibee33
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear alibee33, thank you for your feedback and great comments. We are looking forward to welcoming you again soon. Kind regards Christian HdV Poole

Birmingham, United Kingdom
Reviewed 7 December 2016

We opted for the cheapest rate room, and it was spacious, clean, cosy, and the bathroom was so lovely. My partner ran the Jurassic Coast marathon and I emailed on the morning of our stay to ask whether they could provide some ice up for an ice bath, and they very kindly replied promptly and the ice buckets were in...

Review collected in partnership with this hotel
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1Thank Lucy1994
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Lucy1994, thank you for your great feedback and 5* rating, which is always a pleasure to forward to the team. Kind regards Christian HdV Poole

Rome
Reviewed 5 December 2016

Lovely room, excellent service, good location, hardworking polite staff. Quality of Food, not as good as usual but still not bad. Comparing it to Hotel Du Vin in Tunbridge Wells, I would say the staff were certainly harder working.

Review collected in partnership with this hotel
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1Thank alicefilbert
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear alicefilbert, thank you for your feedback and kind comments. We are looking forward to welcoming you again soon. Kind regards Christian HdV Poole

West Country
Reviewed 4 December 2016 via mobile

Just had a single night away as a little treat and found this hotel online. Really impressed as cosy, smart, lovely intimate atmosphere. Ate and drank in the Bistro and can't fault it. Staff excellent and to top it all room very reasonably priced. Poole quay and immediate area good for a little stroll but no real need to leave...

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Helpful?
Thank SirRalph
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear SirRalph, Thank you for your time writing your review and kind comments. We are looking forward to welcoming you again soon. Kind regards Christian HdV Poole

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Hotel du Vin Bistro Poole
Hotel du Vin Bistro Poole
Cuisines: French, European, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 

Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Region: United Kingdom > England > Dorset > Poole
Price Range: €117 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset
Hotel Style:
#1 Family Hotel in Poole
#2 Romantic Hotel in Poole
#2 Luxury Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Poole staff and other travellers.
9 questions
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Basingstoke, United Kingdom
over a year ago
Abergavenny, United Kingdom
6 months ago
Rhyl, United Kingdom
over a year ago
Basingstoke, United Kingdom
over a year ago

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Questions? Get answers from Hotel du Vin Poole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Try and get a room with a claw foot bath”
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 of 5 bubbles yachtstarquest, 7 Jan 2017 | Read review
“Pay just that little bit more for the upgrade, it is worth it.”
 of 5 bubbles dumbov, 3 Jan 2017 | Read review
“We paid for our overnight car park ticket at the multi-storey and it was less than £5, whereas I had read at the hotel they charge £10 to validate it for you. ”
 of 5 bubbles Lucy1994, 7 Dec 2016 | Read review
“The Grange Room is Wonderful”
 of 5 bubbles justmrG, 23 Nov 2016 | Read review
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