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The Haven Hotel

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The Haven Hotel
The Haven Hotel
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1,350 Reviews from our TripAdvisor Community

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Showing 1,337: English reviews
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Bicester, England, United Kingdom
Reviewed 2 days ago NEW

Hotel location is good, that is the only positive. Oh and a sea view from our very small room , a dirty toilet and mould on the bathrom windows, no spa treatments left, had to send my dinner back as it was cold, all these made us leave early, we did book two nights but left could/ would not stay...

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Thank Neil P
Wickford, United Kingdom
Reviewed 5 days ago NEW

I stayed one night for a next day business meeting, the hotel is located right on the sea with great views and walks, easy to find and plenty on parking, the hotel is older style with a good spa, swimming pool and gym, the staff were friendly and helpful, my room was a single and very very small, but clean...

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Thank pherbert1
Bristol, United Kingdom
Reviewed 1 week ago NEW

Intimidating staff and spa members behaving extremely arrogantly towards new members, all 'playing games' and criticising the spa facilities to new members, really very disconcerting as a new member to hear so many negative comments from everyone! Not a good word about anything - even a hotel guest approached me with nothing nice to say about it - saying it...

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Thank suse459
Poole
Reviewed 1 week ago

Room was a touch tired and dated, Breakfast included was mediocre. Whilst the view from the restaurant is memorable. The waiting staff were average to good. But the hotel reception staff were unfriendly and impolite. I attempted to hand in the room keys but with only one person manning the check-in/ check/out desk.I had to wait nearly 10 mins to...

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Thank beanzz08
London, United Kingdom
Reviewed 1 week ago

The hotel itself has got character (although some may say tired?) and the view from my room was superb. The staff were warm and attentive, the service great and we did have a nice break, however, I felt let down by the spa. Perhaps going at half term meant it had less attention paid to it (volume of families) but...

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Thank l0ui89
Brighton, United Kingdom
Reviewed 1 week ago

We loved every moment of this hotel. I visited with my sister and 84 year old mum and it was perfect. My mother loved the fuss the staff made of her, bringing her extra blankets and a heater. The building is beautiful with 180 degree view of the sea. We had two balconies in our room and sat outside in...

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Thank Christinefireheart
Cambridge, United Kingdom
Reviewed 1 week ago via mobile

I stay here every year for a short break and was a little disappointed this time. The £240+ room with sea view and balcony was a little small, and the balcony blocked the view of the sea from the room. The TV was wall mounted, but not aligned with the bed so slightly awkward. Shower was a lovely pressure, but...

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Thank GMadcat
Benfleet, United Kingdom
Reviewed 1 week ago

We stayed here a couple of years ago and enjoyed it then. This time we treated ourselves to a deluxe sea view room with dual aspect balconies - fantastic! Views to the harbour one way and the sea the other. We dined in the restaurant as part of our DBB package on all 3 nights which was excellent! The menu...

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Thank MandyTricia
Herts
Reviewed 1 week ago via mobile

After staying at the sister hotel The Harbour Heights recently which was wonderful, the opportunity arose to revisit the area so I booked The Haven, having used the spa facilities there on the previous visit. Both hotels share wonderful staff, great facilities, good bars and restaurants and The Haven is in a particularly stunning location. The outdoor pool and hot...

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Thank KezHerts
Middleton, United Kingdom
Reviewed 1 week ago

Excellent hotel, one of the best I have ever stayed at! The breakfast was exceptional, customer service and staff were top grade! The views from the hotel were really lovely, in all a top class hotel!!

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Thank foodie54014

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Roche Restaurant
La Roche Restaurant
Cuisines: European, British
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more   less 

Additional Information about The Haven Hotel

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Region: United Kingdom > England > Dorset > Poole
Price Range: €115 - €241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Haven Hotel 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Haven Poole
Haven Hotel Poole
The Haven Hotel Poole, Dorset
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from The Haven Hotel staff and other travellers.
11 questions
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Poole, United Kingdom
over a year ago
Wolverhampton
over a year ago
Winchester, United Kingdom
1 month ago
Buckinghamshire

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Questions? Get answers from The Haven Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't go there”
 of 5 bubbles 24NeilP, 22 Mar 2017 | Read review
“Forget it- the members are enough to frighten you off!”
 of 5 bubbles suse459, 17 Mar 2017 | Read review
“ask for a seaview standard double”
 of 5 bubbles beanzz08, 16 Mar 2017 | Read review
“If you have kids, make sure you have confirmation of what type of bed you're going to get to avoid confusion”
 of 5 bubbles l0ui89, 15 Mar 2017 | Read review
“Ask for a sea view”
 of 5 bubbles Christinefireheart, 15 Mar 2017 | Read review
5 of 5