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Hotel Ambassador

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#134 of 366 Hotels in Vienna
Certificate of Excellence
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546 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Doha, Qatar
Level Contributor
4 reviews
Reviewed 1 week ago

Excellent Location! Close to all major attractions.The room was spacious & well kitted out. Staff friendly and helpful. The breakfast at 25 euros was expensive & Cheaper alternatives close by. The hotel has no shuttle bus , taxi although available out side. Note to visitors (Smoking is allowed in open lounge area.).

Thank noofalmansoori
2 reviews
Reviewed 1 week ago via mobile

Is this really 5 star? They charge like a rhino. In return you get lacklustre reception, musty smelling rooms, no bottles water, no iron, old beds with sagging mattress, pillows cheap and uncomfortable, old towels more like rah cloths. Booked double but get twins. All rooms the same. Eye-watering price of breakfast. The standard Austrian arrogance though is in plentiful... More 

Thank Saul P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

My family and I stayed for 5 nights but paid for 7 because of the No refund policy which I tried to changed our dates 2 hours after booking. Was very disappointed in this 5 star hotel in the rooms we requested double Beds and got two single beds pushed together also had small single duvet covers on top of... More 

1 Thank Adele H
Sydney, Australia
Level Contributor
281 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 4 weeks ago

It is quite disappointing for me to score ony 4 dots for this hotel. But the patchiness on the internet in our room prevented me to do this. They relay on freewave.at and this is not properly distributed throughout the hotel. This is a brillantly located hotel, with very good service and very big rooms. But there is NO EXCUSE... More 

1 Thank yakshaver
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 October 2016 via mobile

Very central and great for the metro - especially Stephansplatz. If you're in Vienna for the Austria Centre it's convenient for that and sightseeing. The hotel smells of cigarette smoke - but luckily my room didn't. I had an excellent suite (room 507), which was beautifully quiet - I barely saw or heard any other guests. Really large - and... More 

Thank Sushi-fan10
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Sushi-fan10, Thank you for staying at the Ambassador Hotel Vienna and posting this great review on TripAdvisor. We appreciate your feedback and are delighted that you felt comfortable in your room and had a wonderful time with us. Also, thank you for mentioning our convenient location not only for business travelers but also for leisure guests. If your travel... More 

Cardiff, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 October 2016

This is a great hotel in a great location. Close to all the sights and great shopping on your doorstep. Friendly and helpful staff with good sized bedrooms and bathrooms. I'd go back here every time and cannot recommend more highly.

Review collected in partnership with Amoma.com

Thank richard m
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Richard M, Thank you so much for sharing this fantastic review. We are thrilled to read your kind words about your time at the Ambassador Hotel Vienna. We look forward to your next stay with us and thank you for recommending the Ambassador to other travelers. Kind regards Ambassador Hotel Vienna More 

Oslo, Norway
Level Contributor
3 reviews
Reviewed 6 October 2016

The hotel is very central, in the middle of the tourist track. Very professional service at the reception, the room was clean and tidy. Expensive breakfast, did not try the restaurant or the bar. Did not have bicycles for rent, but could arrange with an external company Pedal Power.

Thank ola b
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear ola b, Thank you for reviewing your stay at the Ambassador Hotel Vienna. We are delighted to read about your experiences and are more than happy that you had an enjoyable time with us. It would be a great pleasure having you as our guests again. Kind regards Ambassador Hotel Vienna More 

Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 October 2016

Wonderful hotel , great position very central , very close to the centre , lots of good bars and restaurants , the hotel was very smart we had a great room , and very good shower room everything was spotless although it was very central it was very quite so you could get a good nights sleep, the staff were... More 

Thank David E
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear David E, Thank you for sharing this wonderful feedback with us and recommending the Ambassador Hotel Vienna to other travelers. Knowing that you had a comfortable and pleasant stay certainly makes us very happy as your satisfaction is of utmost importance for us. We thank you for your kind words and look forward to welcoming you back at the... More 

Altadena, California, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed 19 September 2016

This is a beautiful old hotel in the middle of the city, convenient to all tourist attractions and to mass transit. It's been modernized to the highest standards and is much more interesting than the American chains (Hilton, Marriott, etc.) here. Very competent, friendly, English-speaking staff, excellent restaurant. My only criticism is the lack of a fitness room.

Thank J Morgan K
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear J Morgan K, Thank you so much for choosing the Ambassador Hotel for your trip to Vienna. It is great to hear that you liked the unique Viennese charme of our hotel as well as our central location. We appreciate your top rating, even though you missed a fitness room. If your travel plans bring you back to the... More 

Vienna, Austria
Level Contributor
26 reviews
7 hotel reviews
Reviewed 12 September 2016

Excellent hotel. Great location. Right in pedestrian area. Would recommend to book via Internet sometimes give special discounts. Quite expensive but good price-quality. Excellent bat and good restaurant.

Thank Ren S
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review

Dear Ren S, Thank you for commenting on your stay at the Ambassador Hotel Vienna and our restaurant. We appreciate your great response and would be grateful to welcome you again on the occasion of your next business trip to Vienna. Kind regards Ambassador Hotel Vienna More 

249 photos of this hotel

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Staying in Inner City

Neighbourhood Profile
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the centre. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more   less 

Additional Information about Hotel Ambassador

Address: Kaerntner Strasse 5, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Price Range: €164 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, Travelocity, Priceline, Cheap Tickets and Odigeo so you can book your Hotel Ambassador reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna
Hotel Style:
#32 Business Hotel in Vienna
#49 Family Hotel in Vienna
#78 Romantic Hotel in Vienna
#100 Luxury Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ambassador staff and other travellers.
8 questions
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5 months ago
over a year ago
New York NY
over a year ago

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Questions? Get answers from Hotel Ambassador staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book via Internet on hotel site”
 of 5 bubbles 426rens, 12 Sep 2016 | Read review
“The Neue Markt side is probably a bit quieter, but they are working on the church opposite starting at 8 am”
 of 5 bubbles Hooray123, 23 Jun 2016 | Read review
“Search with a view to Kartner strasse.”
 of 5 bubbles miloradm741, 22 Jun 2016 | Read review
“Convenient central location”
 of 5 bubbles JaakkoK631, 17 May 2016 | Read review
“All rooms looked spacious”
 of 5 bubbles MushroomLondon, 7 Jan 2016 | Read review
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